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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Dear Chapter Members and Friends:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This morning Sherrill was denied a ride from Uber. She was lucky the second Uber driver took her with her dog...although she had to wait for a second driver.  My question is: "Is this equal access?" Now, she must decide who she calls to pick her up from the vet...Uber or Yellow Cab?  Why? Sherrill has experienced denials from both of these companies. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Those who choose to use guide dogs as our mobility tool should not have to worry if we will get a ride or not!  This is unacceptable and our national leaders believe it is as well. I have pasted the links to our settlement agreements for your reading pleasure.  I am in hopes that those who do not have an understanding of this issue may glean some from the below.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Warmly,<o:p></o:p></p><p class=MsoNormal>Merry<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-left:24.0pt;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>         </span></span></span><![endif]>Read the landmark agreements and official press releases:<o:p></o:p></p><p class=MsoNormal style='margin-left:48.0pt;text-indent:-.25in;mso-list:l0 level2 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>o<span style='font:7.0pt "Times New Roman"'>    </span></span></span><![endif]><span style='color:#333333'><a href="https://nfb.org/images/nfb/documents/pdf/uber-and-lyft/final-lyft-settlement-agreement-and-addendum.pdf" target="_blank">NFB-Lyft settlement agreement and addendum</a></span><o:p></o:p></p><p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l0 level3 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:Wingdings'><span style='mso-list:Ignore'>§<span style='font:7.0pt "Times New Roman"'>  </span></span></span><![endif]><span style='color:#333333'><a href="https://nfb.org/lyft-and-national-federation-blind-announce-comprehensive-accessibility-improvements-lyft-riders-who" target="_blank">Lyft and the National Federation of the Blind Announce Comprehensive Accessibility Improvements for Lyft Riders Who Travel with Service Animals</a></span><o:p></o:p></p><p class=MsoNormal style='margin-left:48.0pt;text-indent:-.25in;mso-list:l0 level2 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>o<span style='font:7.0pt "Times New Roman"'>    </span></span></span><![endif]><span style='color:#333333'><a href="https://nfb.org/images/nfb/documents/pdf/uber-and-lyft/uber-settlement.pdf" target="_blank">NFB-Uber settlement agreement</a></span><o:p></o:p></p><p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l0 level3 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:Wingdings'><span style='mso-list:Ignore'>§<span style='font:7.0pt "Times New Roman"'>  </span></span></span><![endif]><span style='color:#333333'><a href="https://nfb.org/groundbreaking-settlement-end-discrimination-against-blind-uber-riders-who-use-guide-dogs" target="_blank">Groundbreaking Settlement to End Discrimination Against Blind Uber Riders Who Use Guide Dogs</a></span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p></div></body></html>