<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Greetings all,<br>Please see the below email regarding complements or complaints to Hart. Thanks</div><div id="AppleMailSignature"></div><div id="AppleMailSignature"><br><span style="background-color: rgba(255, 255, 255, 0);">-- <br>Miranda b. Kilby</span><div><span style="background-color: rgba(255, 255, 255, 0);">Ph: <a dir="ltr" href="tel:(352)942-0417" x-apple-data-detectors="true" x-apple-data-detectors-type="telephone" x-apple-data-detectors-result="2">(352)942-0417</a></span></div></div><div><br>Begin forwarded message:<br><br></div><blockquote type="cite"><div><b>From:</b> "Merry Schoch" <<a href="mailto:merrys@verizon.net">merrys@verizon.net</a>><br><b>Date:</b> October 9, 2017 at 9:05:07 AM EDT<br><b>To:</b> "'Miranda Kilby'" <<a href="mailto:mbkilby@gmail.com">mbkilby@gmail.com</a>><br><b>Subject:</b> <b>fyi FW: HART Compliments and Concerns</b><br><br></div></blockquote><blockquote type="cite"><div><meta http-equiv="Content-Type" content="text/html; charset=us-ascii"><meta name="Generator" content="Microsoft Word 12 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
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</o:shapelayout></xml><![endif]--><div class="WordSection1"><p class="MsoNormal"><span style="color:#1F497D">Hi Miranda,<o:p></o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="color:#1F497D">I asked if we could submit compliments and/or complaints via email instead of dealing with customer service. Below is how to do it...<o:p></o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Kemly Jimenez Green [<a href="mailto:GreenK@gohart.org">mailto:GreenK@gohart.org</a>] <br><b>Sent:</b> Sunday, October 08, 2017 5:53 AM<br><b>To:</b> Merry Schoch<br><b>Subject:</b> HART Compliments and Concerns<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Good morning,<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">You can send compliments and concerns to <a href="mailto:customerservice@gohart.org">customerservice@gohart.org</a>. When doing so, please remember to add:<o:p></o:p></p><p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif""> </span>Your name, address, phone number<o:p></o:p></p><p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif""> </span>Incident location (cross streets)<o:p></o:p></p><p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif""> </span>Direction of Travel<o:p></o:p></p><p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif""> </span>Route number<o:p></o:p></p><p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif""> </span>Unit number if available<o:p></o:p></p><p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif""> </span>Operator name if available<o:p></o:p></p><p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif""> </span>Operator description if available or applicable<o:p></o:p></p><p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif""> </span>Day of incident <o:p></o:p></p><p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif""> </span>Time of incident<o:p></o:p></p><p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif""> </span>Description of event, basically what happened<o:p></o:p></p><p class="MsoListParagraph"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><div><p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana","sans-serif";color:#01477D"><br><br><br><b>Kemly Jimenez Green</b><br>Manager of Customer Service & Paratransit<br>HART<br>1201 East 7th Avenue<br>Tampa, FL 33605<br>Tel: (813) 384-6341<br>FAX: (813) 384-6284<br><a href="mailto:%22GreenK@gohart.org%22">GreenK@gohart.org</a><o:p></o:p></span></p></div><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><a href="http://gohart.org/Pages/promotion.aspx"><span style="text-decoration:none"><img border="0" width="273" height="100" id="_x0000_i1025" src="http://www.gohart.org/images/signature.jpg" alt="www.gohart.org"></span></a><o:p></o:p></span></p></div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p><div><p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana","sans-serif";color:#A5A5A5">Please note: Hillsborough Transit Authority (HART) is a public agency and all correspondence to or from this Agency is subject to disclosure under Florida's Public Records laws (Florida Statutes, Chapter 119).<o:p></o:p></span></p></div><div><p class="MsoNormal"><b><i><span style="font-size:9.0pt;font-family:"Verdana","sans-serif";color:green">* Go Green! Please don't print this e-mail unless you really need to. Thanks!</span></i></b><span style="font-size:9.0pt;font-family:"Verdana","sans-serif";color:green"><o:p></o:p></span></p></div></div></div></blockquote></body></html>