<html><body><div id="edo-message"><div><div id="edo-sr">I will be there. </div></div><br></div><div id="edo-meta"></div><div id="edo-original"><div><br><br><blockquote type="cite" style="margin:1ex 0 0 0;border-left:1px #ccc solid;padding-left:0.5ex;"><div>On Aug 2, 2018 at 7:47 PM, <<a href="mailto:nfbf-tampa@nfbnet.org">Marion Gwizdala via NFBF-Tampa</a>> wrote:<br><br></div><div><meta http-equiv="Content-Type" content="text/html; charset=us-ascii"><meta name="Generator" content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--><div class="WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Dear Tampa Bay Chapter Members,<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> I received a telephone call today from John Melendez, a member of the HART board of directors. We had a very lengthy telephone conversation (1-1/2 hours) and he seems very committed to championing our needs and holding HART accountable. I believe it is very important that we have a good showing on Monday and will be inviting Mr. Melendez to meet each chapter member present. I would like to encourage as many of you to join us this Monday to impress upon him that the issues on which we are advocating have a significant impact on our lives! Following our conversation, Mr. Melendez sent me the following message <o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal">Marion,<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Thank you for your time on the phone today. As promised, Monday's amended Board agenda is attached as a pdf file. To ensure you have the latest, here is the page where a link to the pdf is posted for all Board meetings: <a href="http://gohart.org/Pages/AboutUS-PublicMeetings.aspx">http://gohart.org/Pages/AboutUS-PublicMeetings.aspx</a><o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">I enjoyed our time on the phone and truly appreciate the insight you provided. Our conversation solidified something I've been considering. Accordingly, as of today I am prepared serve as an informal advocate on the Board for the transportation disadvantaged/dependent. What that means is that I want to make it a focus of my service, just as elected officials might focus or put an emphasis on their geographic constituents (those from their District who elected them). In particular, I want to focus on technology, systems, procedures and personnel (training/informing) - all as it relates to the transportation dependent and customer experience. The overall thought would be for our ongoing joint efforts and coordination, including HART staff (CEO), to result in a cultural shift that enhances "customer experience" with regards to the past opportunities and challenges you so clearly pointed out to me on the phone.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">That said, I am prepared to act informally as a "background facilitator" and "accountability monitor" (my terms - those are not formal or official) to ensure HART is:<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><ul type="disc"><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">work with staff to ensure HART is following up on its word (NOTE - this is not to imply or suggest current leadership has not kept its word);<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">looking to our sibling properties such as LYNX (with guidance from you and your associates on what's working) to emulate what they're doing right from a customer experience standpoint;<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">putting an informal yet comprehensive list of issues to be addressed (this will act as an informal accountability tool for my use - it's not binding or guaranteed, but is a reference for me to use to serve you better); and<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">maintaining an open line of communication with you with the goal of seeing an overall improvement in areas of concern you pointed out.<o:p></o:p></li></ul><p class="MsoNormal">I look forward to bringing this topic up on Monday as the situation dictates, and as necessary mentioning the Committee opportunity for you to serve, which I support based upon our conversation of today.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Have a great weekend, and I look forward to seeing you on Monday. I am copying Interim CEO Jeff Seward on this email.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><i><span style="font-size:13.5pt">John Melendez</span></i><o:p></o:p></p><p class="MsoNormal"><i><span style="font-size:13.5pt">Board Member</span></i><o:p></o:p></p><p class="MsoNormal"><i><span style="font-size:13.5pt">Hillsborough Area Regional Transit Authority (HART)</span></i><o:p></o:p></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">There you have it for our records and your information. Let’s join collectively to make a difference in the lives of the blind of Hillsborough County!<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Fraternally yours,<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Marion<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">. <o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> NFBF-Tampa [mailto:nfbf-tampa-bounces@nfbnet.org] <b>On Behalf Of </b>tampa President via NFBF-Tampa<br><b>Sent:</b> Thursday, August 2, 2018 7:11 PM<br><b>To:</b> nfbf-tampa@nfbnet.org<br><b>Cc:</b> tampa President<br><b>Subject:</b> [NFBF-Tampa] Hart board meeting Monday, August 6<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><div><div><p class="MsoNormal">Greetings all,<br>Please see attached the agenda for the Hart board meeting scheduled for Monday, August 6 at 9 AM. If you have any questions please feel free to give me a call or email. Thanks<o:p></o:p></p></div><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal">P.S.the address for this meeting is 1201 E. 7th Ave.<o:p></o:p></p></div><div><p class="MsoNormal"><o:p> </o:p></p></div></div></div>_______________________________________________
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