[Nfbk] TARC

[slerythema]

Why is that TARC/paratransit can all of these rules that the customer must
follow and consequences for not following them but, the customer has no
course of action?

As customers we have to sit around and wait for at least thirty minutes and
only have five minutes to actually get on the bus before you are left. If
you are left, they mark as a no show and when you have accumulated enough of
these, you are penalized by not have riding privileges for a certain amount
of time.

However, when a driver claims that you are a no show and that they were
there and asked around, the customer receives no compensation for waiting
until an hour after their pick up time to find out that the driver went to
the wrong place. Oops, he just glanced at the manifest and assumed he knew
where he was going. And wow, what a shock that I wasn't there.

It is not right that we still have pay for a ride, receive a no show, and
wait even longer for an actual ride after the church has been locked up.

The last ride I had was also a no show. After waiting thirty minutes, I
called to find out where my ride was. The answer was that it would be at
least another 20 minutes because of traffic. If I had waited for that driver
to show, I would have been a no show for my return trip because the meeting
was only an hour long. That time, I had another mode of transportation as an
option, but what if I didn't.

I know I should be grateful to have any transportation, but it is really
frustrating to follow all the rules and still be penalized.

Cindy Sheets

Blog: https://writingandmarketing.wordpress.com

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