[Nfbk] Walgreens Accessible R X Program

Thu Jun 5 12:46:04 UTC 2014

Cindy,

I too have always received good service from my Walgreens here in the
Iroquois park area.  I've been patronizing them for years.
Cathy

On Wed, Jun 4, 2014 at 6:34 PM, Terrie Terlau via Nfbk <nfbk at nfbnet.org>
wrote:

> Hi Cindy,
>
> I am sorry you have had bad experiences with Walgreens pharmacies. I have
> had experiences like Tonia's; the Walgreens at Frankfort and Ewing provided
> braille labels on scripts long before the current initiative. I like the
> recorders, though they sometimes fall off of bottles and I hate the waste
> because Walgreens doesn't want to reuse them. Bruce, one of my most
> favorite pharmacists in the universe, worries that their batteries would
> wear out if reused.
>
> I personally am delighted that Walgreens did this. My cynical side says
> they did it because they realized that they could get sued and wanted to
> get good press instead of bad. But I am very glad they did it anyway.
>
> Best,
>
> Terrie Terlau
>
>
>
> *From:* Nfbk [mailto:nfbk-bounces at nfbnet.org] *On Behalf Of *Gatton,
> Tonia (OFB-LV) via Nfbk
> *Sent:* Wednesday, June 04, 2014 8:10 AM
> *To:* NFB of Kentucky Internet Mailing List
> *Subject:* Re: [Nfbk] Walgreens Accessible R X Program
>
>
>
> Cindy, our experience has been just the opposite.  we have received
> excellent customer service for several years from the two Wall Greens near
> our house in the Lyndon area as well as from the one in Clifton when we
> lived off Frankfort avenue.  Both the pharmacy and store staff have all
> been great to work with.  The staff at the Westport location, which is the
> one we deal with most often, know us by name and go out of their way to
> assist and accommodate us.
>
>
>
> Tonia
>
>
>
> Tonia Gatton
>
> Assistive Technology Specialist
>
> Kentucky career Center
>
> KY Office for the Blind
>
> Charles W. McDowell Center
>
> 8412 Westport Road
>
> Louisville, KY 40242
>
> (502) 429-4460 ext. 268
>
> (502) 429-7101
>
> tonia.gatton at ky.gov
>
>
>
> *From:* Nfbk [mailto:nfbk-bounces at nfbnet.org <nfbk-bounces at nfbnet.org>] *On
> Behalf Of *slery via Nfbk
> *Sent:* Wednesday, June 04, 2014 3:09 AM
> *To:* 'NFB of Kentucky Internet Mailing List'
> *Subject:* Re: [Nfbk] Walgreens Accessible R X Program
>
>
>
> Okay, I don’t know about others, but the “praise Walgreen’s customer
> service” has got to be a joke, at least in the pharmacy department. We have
> personally used three different Walgreen’s and the service was equally bad
> at all of them. They no longer accept military insurance so we cannot go
> there and have found other options.
>
>
>
> Cindy S.
>
>
>
> *From:* Nfbk [mailto:nfbk-bounces at nfbnet.org <nfbk-bounces at nfbnet.org>] *On
> Behalf Of *Kevin Pearl via Nfbk
> *Sent:* Tuesday, June 03, 2014 3:34 PM
> *To:* NFBK
> *Subject:* [Nfbk] Walgreens Accessible R X Program
>
>
> Walgreens Launches Nationwide Program Offering Talking Prescription
> Devices for Customers with Visual Impairments
>
> *Initiative adds to Walgreens other accessible prescription information
> services; leadership of blindness organizations praise company’s program*
>
> June 03, 2014 10:30 AM Eastern Daylight Time
>
> DEERFIELD, Ill.--(BUSINESS WIRE <http://www.businesswire.com/>)--Walgreens,
> the nation’s largest drugstore chain (NYSE: WAG) (Nasdaq: WAG), today
> announced the launch of a nationwide program offering talking prescription
> devices to customers with visual impairments. The initiative introduces a
> new service that complements other accessible prescription information
> Walgreens currently provides.
>
> Walgreens is the first in the industry to offer this exclusive talking
> prescription device, called the Talking Pill Reminder, at its retail
> locations chainwide. The device attaches to prescription containers and
> will be provided free of charge with prescription medications that
> Walgreens dispenses to its pharmacy customers who are blind or who have
> visual impairments. The Talking Pill Reminder can be recorded to speak the
> information on the customer’s prescription medication label, and also has
> an audible alarm to remind patients when to take a medication.
>
> The Talking Pill Reminder is available to customers of Walgreens retail
> pharmacies across the country and through Walgreens prescription mail
> service. The devices also are available in Walgreens drugstores for
> purchase for a retail price of $9.99.
>
> “Adherence to medication can be critical in treating illness today, and
> this is an innovation that will help our visually impaired customers
> correctly identify and take medications as prescribed,” said Jeff Koziel,
> Walgreens group vice president of pharmacy operations. “As part of our
> mission to help customers get, stay and live well, we’re proud to have
> worked closely with other leading organizations to make the Talking Pill
> Reminder available across all of our more than 8,100 stores nationwide.”
>
> The initiative is the result of a collaboration between Walgreens, The
> American Council of the Blind (ACB) and the ACB affiliates in California
> and Illinois. All partnering organizations praised the Walgreens
> announcement.
>
> “Accessible prescription information is critical to people who are blind,
> and with today’s announcement, Walgreens assumes a significant leadership
> role in serving its customers with visual impairments,” said ACB President
> Kim Charlson.
>
> Illinois Council of the Blind representative Ray Campbell commended
> Walgreens initiative, saying, “So many of our members and ACB members
> across the country value Walgreens excellent customer service. The
> company’s rollout of the Talking Pill Reminder gives them yet another
> reason to make Walgreens their pharmacy of choice.”
>
> California Council of the Blind President Donna Pomerantz said, “Standard
> prescription labels put customers who are blind at risk for mixing up
> medications or taking them incorrectly. For this reason, Walgreens
> initiative is a matter of basic safety, and we congratulate the company on
> its efforts in this important area.”
>
> In addition to providing the Talking Pill Reminder, Walgreens also offers
> large print patient information sheets to customers who have visual
> impairments.
>
> Walgreens accessibility initiative will help people with visual
> impairments who have difficulty or are unable to read a standard
> prescription medication label.
>
> *About Walgreens*
>
> As the nation's largest drugstore chain with fiscal 2013 sales of $72
> billion, Walgreens (www.walgreens.com
> <http://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.walgreens.com&esheet=50878763&newsitemid=20140603006347&lan=en-US&anchor=www.walgreens.com&index=1&md5=851a1caf48e7f6be9ff94688eef8e6a0>)
> vision is to be the first choice in health and daily living for everyone in
> America, and beyond. Each day, Walgreens provides more than 6 million
> customers the most convenient, multichannel access to consumer goods and
> services and trusted, cost-effective pharmacy, health and wellness services
> and advice in communities across America. Walgreens scope of pharmacy
> services includes retail, specialty, infusion, medical facility and mail
> service, along with respiratory services. These services improve health
> outcomes and lower costs for payers including employers, managed care
> organizations, health systems, pharmacy benefit managers and the public
> sector. The company operates 8,231 drugstores in all 50 states, the
> District of Columbia, Puerto Rico and the U.S. Virgin Islands. Take Care
> Health Systems is a Walgreens subsidiary that is the largest and most
> comprehensive manager of worksite health and wellness centers, provider
> practices, and in-store convenient care clinics, with more than 750
> locations throughout the country.
>
> *American Council of the Blind (ACB), the California Council of the Blind
> (CCB) and the Illinois Council of the Blind (ICB)*
>
> The American Council of the Blind is a national consumer-based advocacy
> organization working on behalf of blind and visually impaired Americans
> throughout the country, with members organized through seventy state and
> special interest affiliates. The California and Illinois Councils of the
> Blind are state affiliates of the ACB, with local chapters throughout those
> states. The ACB, ICB and CCB are dedicated to improving the quality of
> life, equality of opportunity, and independence of all people who have
> visual impairments. Their members and affiliated organizations have a long
> history of commitment to the advancement of policies and programs which
> will enhance independence for people who are blind and visually impaired.
> More information about the ACB, ICB and CCB can be found by visiting
> http://www.acb.org
> <http://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.acb.org&esheet=50878763&newsitemid=20140603006347&lan=en-US&anchor=http%3A%2F%2Fwww.acb.org&index=2&md5=1947483ab9344a684b6b6ea5aea5194f>
> ,http://www.icbonline.org/
> <http://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.icbonline.org%2F&esheet=50878763&newsitemid=20140603006347&lan=en-US&anchor=http%3A%2F%2Fwww.icbonline.org%2F&index=3&md5=9f2a0ea5f7188273e0f62a1ae6859245>
>  and http://www.ccbnet.org
> <http://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.ccbnet.org&esheet=50878763&newsitemid=20140603006347&lan=en-US&anchor=http%3A%2F%2Fwww.ccbnet.org&index=4&md5=ed8e71b6973b6343f13f74ac42bbd1ae>
> .
> Contacts
>
> Walgreens
> Jim Cohn, 847-315-2950
> http://news.walgreens.com
> <http://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fnews.walgreens.com&esheet=50878763&lan=en-US&anchor=http%3A%2F%2Fnews.walgreens.com&index=5&md5=44c703bbabfc26323f4849f6e68267ce>
> @WalgreensNews
> <http://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Ftwitter.com%2FWalgreensNews&esheet=50878763&lan=en-US&anchor=%40WalgreensNews&index=6&md5=398a9ce2fd57baa6dbde7a41175c777f>
> facebook.com/Walgreens
> <http://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.facebook.com%2FWalgreens&esheet=50878763&lan=en-US&anchor=facebook.com%2FWalgreens&index=7&md5=25bc9b0284a7160b1954fcc970a0da91>
>
>
>
> Kevin
>
>
>
> ---The National Federation of the Blind knows that blindness is not the
> characteristic that defines you or your future. Every day we raise the
> expectations of blind people, because low expectations create obstacles
> between blind people and our dreams. You can have the life you want;
> blindness is not what holds you back. NFB.ORG
>
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