[Nfbk] Apple iPhone apps and App Store accessibility

Sat Mar 24 00:06:40 UTC 2018

I would definitely like to speak with you! I have read the entire ADA, but I would like to clarify in case what I first said could be misinterpreted. The best way that I have had success is talking to a manager or supervisor, the only real reason you may want to talk to the legal department is to just mention that the Americans with disabilities act states that their product needs to be made in accessible and the reasons that you feel that they are so. In no way should you cite any portion of the act, any statutes related to inaccessibility and mobile applications or otherwise. Do not in anyway act as if you are going to take them to court on your behalf and especially the Federation, the point that you want to get across is that the application is in accessible to you and you want them to look into the laws or to a person with the power to make the needed changes and then follow up frequently to see if progress has been made. Every time I make sure I always establish a good rapport with anyone I talk to in the company, make it extremely clear that even though I have been a user and customer with them for multiple years and have paid them hundreds and sometimes thousands of dollars that I have stayed with them even if they haven’t complied with my request of simple things like adding alternative text to an application which takes less time than me writing. Over the past couple weeks I have called dozens upon dozens of these companies and after talking with many of them, every single one of them understood that we just want to be able to use the services that we are paying for like everyone else. This really does work! Especially if you make sure to update your one star review, do follow up emails and or calls, as well as calling on both weekdays and weekends because different supervisors work on those days for the most part.

Reece O'Bryan 
502-827-3725

------Sent from my iPhone

> On Mar 23, 2018, at 8:19 AM, Chris Stewart via NFBK <nfbk at nfbnet.org> wrote:
> 
> It’s a bad idea to threaten legal action or invoke the ADA if you’re not sure what you’re talking about. The ADA is under assault because of widespread misconceptions about the Act that unfortunately led to what may end up being one of the most devastating things for disabled people in years. Accessibility is important, but this just strikes me as the wrong way to go about it.
> 
> 
> I’m a lawyer and would be happy to discuss the ADA with you at some point. 
> 
> Best,
> Chris
> 
> Sent from my iPhone
> 
>> On Mar 23, 2018, at 7:01 AM, Rick Roderick via NFBK <nfbk at nfbnet.org> wrote:
>> 
>> The app is not totally inaccessible, but the refresh rate is so fast that one cannot channel surf.
>>  
>> From: NFBK [mailto:nfbk-bounces at nfbnet.org] On Behalf Of Reece O'Bryan via NFBK
>> Sent: Friday, March 23, 2018 6:24 AM
>> To: NFB of Kentucky Internet Mailing List <nfbk at nfbnet.org>
>> Cc: Reece O'Bryan <reeceobryan at icloud.com>
>> Subject: Re: [Nfbk] Apple iPhone apps and App Store accessibility
>>  
>> Hey again,
>>  
>> When I search for the spectrum TV app I get two different results, which of them are you referring to that is in accessible and I will download it, confirm it and go through the process that work for me.
>>  
>>  
>> Reece O'Bryan 
>> 502-827-3725
>>  
>> ------Sent from my iPhone
>> 
>> On Mar 22, 2018, at 7:56 PM, Reece O'Bryan via NFBK <nfbk at nfbnet.org> wrote:
>> 
>> Hi,
>>  
>> If they have a application, I would do as I said below. If not, I would contact them and ask to speak to a manager, supervisor or the legal department.
>>  
>> 
>> Reece O'Bryan 
>> 502-827-3725
>>  
>> ------Sent from my iPhone
>> 
>> On Mar 22, 2018, at 7:22 PM, Rick Roderick via NFBK <nfbk at nfbnet.org> wrote:
>> 
>> Hi, Reece,
>>  
>> I think a lot of apps are in between. I used the Spectrum TV app, and I like most things about it, but in the latest versions it refreshes about once per minute. I scroll through the channels and I am suddenly taken back to the beginning. Is there any way to stop this or slow it down. If not, I will write to Spectrum.
>>  
>> From: NFBK [mailto:nfbk-bounces at nfbnet.org] On Behalf Of Reece O'Bryan via NFBK
>> Sent: Thursday, March 22, 2018 6:37 PM
>> To: nfbk at nfbnet.org
>> Cc: Reece O'Bryan <reeceobryan at icloud.com>
>> Subject: [Nfbk] Apple iPhone apps and App Store accessibility
>>  
>> Hi,
>>  
>> I’m sure that all of you are tired of downloading apps from the App Store only to find out that they are in accessible with voiceover. I may have found a way to fix this.
>> First, any application you have downloaded in the past that was inaccessible and that you removed, go back to the App Store and give it a one star.
>> Second, if you still have any of these apps that are partially accessible then do the same thing as above. When you leave one starter make sure that you put the title in all capital letters and I would suggest adding something about accessibility, inaccessibility or something of that nature.
>>  
>> You may want to add in that they are potentially breaking a federal law and the Americans with disabilities act by not providing their service to us. For the best results, update your review every single time that they update the app to the latest version. That will bring your review to the very top and have the highest chance of it getting noticed by developer.
>> The last thing that you can do is this. When you go to the app on the App Store you should see an option to contact the developer directly. Basically do the exact same as above and tell them that you would like to be notified when the changes are made and that their application is now abiding by the regulations set forth in the Americans with disabilities act.
>>  
>> Over the past month I have contacted dozens of large companies, including six financial institutions, my personal security system and other applications I will be using for my Real Estate. You can see my progress below and if any of you have any questions then feel free to ask me. Hopefully we can join together and make the App Store accessible as it should have been already! 😁
>>  
>> Reece O'Bryan 
>> 502-827-3725
>>  
>> ------Sent from my iPhone
>> 
>> Begin forwarded message:
>> 
>> From: Apple <no_reply at email.apple.com>
>> Date: March 22, 2018 at 4:06:59 PM EDT
>> To: reeceobryan at icloud.com
>> Subject: You’ve received a developer response to your review of RE∕MAX Real Estate Search (US)
>> 
>>  
>> 
>> 
>> App Store
>> Dear Reece,
>> RE/MAX responded to your review of
>> 
>> 
>> RE∕MAX Real Estate Search (US)
>> RE/MAX
>> "Reece O'Bryan, we agree 100% and are currently working on a version of the app that will abide by all ADA standards. Thank you so much for being passionate about this. We apologize for the difficulties and hope you will give us another try when the updates are completed."
>> 
>> Do you want to update your review?
>> 
>> You can also contact the developer.
>> 
>> 
>> Apple ID Summary • Terms of Sale • Privacy Policy
>> Copyright © 2018 Apple Inc., 
>> All rights reserved
>> 
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