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<font face="Tahoma" size=2><b>From:</b> Jywanza Maye
[<a href="mailto:jywanzam@Bosma.org" eudora="autourl">
mailto:jywanzam@Bosma.org</a>] <br>
<b>Sent:</b> Friday, August 05, 2011 11:59 AM<br>
<b>To:</b> gwunder@earthlink.net<br>
<b>Subject:</b> Job Opportunity Louisville Call Center Beneficiary
Service Representative<br><br>
</font>Hello Gary, <br><br>
<br><br>
My name is Jywanza Maye. I work for Bosma Enterprises, which is an agency
for the blind and visually impaired, located in Indianapolis, IN. Bosma
Enterprises is seeking people (especially veterans) who are blind or
visually impaired to work at Humana’s call/contact center in Louisville,
KY. There are multiple positions available. The positions are full-time
with pay starting at $15 an hour. <br><br>
<br><br>
<font face="Times New Roman, Times">Below is information regarding the
job opportunity in Louisville, KY. Can you please disseminate the
information throughout your network? <br><br>
<br><br>
Thanks, <br><br>
<br><br>
Jywanza <br><br>
</font><div align="center"><font face="Arial Narrow, Helvetica" size=4><b>
<br><br>
<br><br>
BOSMA ENTERPRISES<br><br>
<br><br>
</font></div>
<h1><b>JOB DESCRIPTION<br><br>
<br>
</b></h1><font face="Arial Narrow, Helvetica" size=4><b> <br>
<br>
Position
Title:
</b>Louisville Call Center Beneficiary Service Representative <br><br>
<br><br>
<b>
Status:
</b>Non-exempt<br><br>
<br><br>
<b>Reports
to:
</b>Contact Center Manager<br><br>
<br><br>
<b>Overall Responsibility: <br><br>
<br><br>
</b>Effectively answer inbound calls utilizing available resources.
Resolve customer service issues in a professional and courteous
manner. Effectively communicate information with internal and
external customers. Prioritize workload to continuously answer
incoming calls and maintain established schedules and deadlines.
Utilize information systems for maintenance and reporting
issues.<br><br>
<br><br>
<b>Education and Experience</b>:<br><br>
<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>High school diploma or
GED required. Four year college degree preferred. (May
substitute equivalent education and/or experience for degree).
<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Two years experience
in Customer Service and/or Call Center industry required. <br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Proficiency with
Assistive Technology required. <br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Two years technical
experience in a managed care environment desired. <br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>1 – 3 years of
military, healthcare, or managed care or related experience
desired. <br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>U.S. Citizenship
required<br><br>
<br><br>
<b>Required Skills and Abilities: <br><br>
<br><br>
</b></font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Excellent
interpersonal skills to include active listening and the ability to
promptly respond to customers’ needs.<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Ability to communicate
effectively and professionally, both orally and in writing, to meet the
needs of the organization and its customers<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Ability to be
proficient in Microsoft applications with speed and accuracy.<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Ability to type a
minimum of 35 WPM.<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Ability to define
problems, establish facts and draw valid conclusions. <br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Ability to input
customer data into prescribed computer software concisely, accurately and
in a timely manner.<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Ability to use an
internet interface to input data.<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Ability to spend
extended periods of time seated at a computer work station while using a
headset, telephone and computer.<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Ability to interact
well in a team environment<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Ability to proactively
problem solve. <br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Ability to handle
confidential files and data with discretion.<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Ability to be a
self-starter capable of being organized and multi-tasking with little or
no supervision.<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Ability to be
dependable both in attendance and job performance.<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Ability to work varied
hours and rotating shifts as business needs dictate.<br><br>
<br><br>
<b>Job Duties and Responsibilities:<br><br>
<br><br>
</b>The essential functions of the Call Center Beneficiary Service
Representative position consist primarily of, but are not limited to, the
following:<br><br>
<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Greet callers,
establish rapport and project professional tone within established
service standards.<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Utilize prescribed
software to document customer data and follow-up with little or no
supervision<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Provide prompt
follow-up, both internally and externally, on customer requests.<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Address customer
issues, assuring that contract service levels and objectives are met.
<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Respond to and manage
all contract calls using customer-oriented etiquette.<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Maintain proficiency
with technology used in the day-to-day operation of the Call Center.
<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Maintain strict
confidentiality of sensitive customer and company information.<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Effectively manage and
adapt to change within the organization with a positive
attitude.<br><br>
</font><font face="Symbol" size=4>·</font>
<font face="Times New Roman, Times" size=1>
</font><font face="Arial Narrow, Helvetica" size=4>Follow all Bosma
policies, process, and procedures.</font>
<ul>
<li><font face="Times New Roman, Times">Contribute to the overall
efficiency and effectiveness of the call center by performing other
duties as assigned. </font>
</ul><br>
<font face="Times New Roman, Times"> <br><br>
If you are interested, please forward your resume with a brief cover
letter to <a href="mailto:jywanzam@bosma.org">jywanzam@bosma.org</a>. If
you have any questions, I can be reached at either
<a href="mailto:jywanzam@bosma.org">jywanzam@bosma.org</a> or at (317)
514 2420 <br><br>
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