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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Wright, Jennifer (OFB-FK) [mailto:JenniferN.Wright@ky.gov] <br><b>Sent:</b> Friday, October 28, 2011 4:48 PM<br><b>To:</b> Adam Ruschival; BillD@insightbb.com; Smith, Chris H (OFB-FK); Jessee, Allison F (OFB-FK); Smits, Ann (CHFS DMS); Ann Smits; Becky Cabe; Bess Douthitt; Monterosso, Bill (OETCO-FK); McNabb, Cora L (OFB-FK); George Stokes; Gordon-Brown, Gerry (CAP-FK); Gerry Rader Slusher; Jim Shaw; ki4vjd@gmail.com; Kay Mathis; Kenny Jones; Kim Zeigler; Michael Freeholm; Dahmke, Mitch; Shirley, Patrick B (Education Cabinet); Paul Wiese; Paula Wiese; Nesbitt, Richard (OFB-FK); Roger Schaf; Sharon Fields; Sharon Fields (work); Matthews, Soraya - Division of Learning Services; Deeley, Stephen P (OFB-LV); Hammons, Twyla S (OFB-SS)<br><b>Subject:</b> FW: Product Support Specialist 2011-10-27<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>FYI</span><o:p></o:p></p><p class=MsoNormal><b><span style='font-family:"Calibri","sans-serif"'><o:p> </o:p></span></b></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt'><b><span style='font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-family:"Tahoma","sans-serif"'> Laura Zierer <br><b>Sent:</b> Thursday, October 27, 2011 1:56 PM<br><b>To:</b> All APH Users<br><b>Subject:</b> Product Support Specialist 2011-10-27<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><!--[if gte vml 1]><v:shapetype id="_x0000_t202" coordsize="21600,21600" o:spt="202" path="m,l,21600r21600,l21600,xe">
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</v:shape><![endif]--><![if !vml]><img width=186 height=172 src="cid:image002.png@01CC970C.B98AB9E0" alt="APH Mark_Blk" v:shapes="Picture_x0020_5"><![endif]></span></p></div><![if !mso]></td></tr></table></span><![endif]><![if !mso & !vml]> <![endif]><![if !vml]></td></tr></table></span><![endif]><o:p> </o:p></p><br style='mso-ignore:vglayout' clear=ALL><p class=MsoNormal align=right style='text-align:right'>October 27, 2011<o:p></o:p></p><p class=MsoNormal align=center style='text-align:center'><b><u>PRODUCT SUPPORT SPECIALIST</u></b><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Under the direction of the Customer Relations Manager, this person communicates with customers and potential customers regarding product support and services. They will use substantial judgment to solve problems. <o:p></o:p></p><p class=MsoNormal align=center style='text-align:center'><b><u>MAJOR DUTIES AND RESPONSIBILITIES:<o:p></o:p></u></b></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Give product support for APH products, with emphasis on APH Electronic products and APH Software products. Training will be provided on APH electronic products and software in order to provide product support to customers. <o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Communicate with customers by telephone, email, and correspondence about products available to the blind and visually impaired. Provide resource information. May also take orders over the phone. <o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Using APH Syspro computer system, answer customer inquires about order status and pricing/inventory status of products, and resolve problems with orders.<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>May assist with the sale of products to walk-in customers, and possibly travel and serve as exhibitor of products at consumer conventions. <o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Check various devices when returned to APH for repairs, determine whether device needs to be sent to manufacturer or if the software can be reinstalled and reset. Perform quality control checks before returning to customers.<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Other duties as assigned. <o:p></o:p></p><p class=MsoNormal align=center style='text-align:center'><b><u><o:p><span style='text-decoration:none'> </span></o:p></u></b></p><p class=MsoNormal align=center style='text-align:center'><b><u>EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS: <o:p></o:p></u></b></p><p class=MsoListParagraph style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Associate Degree or up to 3 years of college or technical school, preferably in the field of Assistive Technology required. Will consider substituting experience. <o:p></o:p></p><p class=MsoListParagraph style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>One to two years experience in Customer Relations/Customer Service field required. Background experience in working with blind and visually impaired helpful.<o:p></o:p></p><p class=MsoListParagraph style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]> Excellent written and verbal communication skills required.<o:p></o:p></p><p class=MsoListParagraph style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]> Working knowledge of accessible technology relevant in the field of blindness and visual impairment strongly desired.<o:p></o:p></p><p class=MsoListParagraph style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Knowledge of APH products helpful.<o:p></o:p></p><p class=MsoListParagraph style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Working knowledge of Microsoft Office<o:p></o:p></p><p class=MsoListParagraph style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>7.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Must be an organized analytical thinker with problem solving ability and sound judgment.<o:p></o:p></p><p class=MsoListParagraph style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>8.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Must develop working knowledge of Syspro computer system using basic query functions of the Order Entry, Accounts Receivable, and Inventory modules.<o:p></o:p></p><p class=MsoListParagraph style='margin-left:28.5pt'><o:p> </o:p></p><p class=MsoListParagraph style='margin-left:28.5pt'><o:p> </o:p></p><p class=MsoNormal align=center style='margin-left:31.5pt;text-align:center'><b><u>COMPENSATION:<o:p></o:p></u></b></p><p class=MsoNormal align=center style='margin-left:31.5pt;text-align:center'><b>Pay Grade:</b> 5 <b>Minimum:</b> $15.09 <b>Midpoint:</b> $18.53<o:p></o:p></p><p class=MsoBodyText style='margin-bottom:.25in'><b><span style='font-size:11.0pt;font-family:"APHont","sans-serif";letter-spacing:0pt'>To apply:</span></b><span style='font-size:11.0pt;font-family:"APHont","sans-serif";letter-spacing:0pt'> Submit resume & cover letter to Human Resources Department, American Printing House f/t Blind, 1839 Frankfort Ave. Louisville, KY 40206 or email to </span><span style='font-size:11.0pt'><a href="mailto:hrassistant@aph.org"><span style='font-family:"APHont","sans-serif";letter-spacing:0pt'>hrassistant@aph.org</span></a></span><span style='font-size:11.0pt;font-family:"APHont","sans-serif";letter-spacing:0pt'> <o:p></o:p></span></p><p class=MsoNormal style='text-align:justify'><b><u>Deadline to apply: November 11, 2011<o:p></o:p></u></b></p><p class=MsoNormal style='margin-left:31.5pt'><b><u><o:p><span style='text-decoration:none'> </span></o:p></u></b></p><div style='border:solid windowtext 1.0pt;padding:2.0pt 4.0pt 1.0pt 4.0pt'><p align=center style='mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:center'><strong><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'>APH IS A DRUG FREE WORKPLACE. An offer of employment is <o:p></o:p></span></strong></p><p align=center style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;text-align:center'><strong><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'>conditioned upon successfully passing a drug screening test.</span></strong><o:p></o:p></p></div><p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'>We encourage all qualified persons to apply regardless of race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity, age, place of birth, or disability, as defined by applicable law. <strong><span style='font-family:"Arial","sans-serif"'>EEO/AA Employer.</span></strong></span><strong><o:p></o:p></strong></p><p class=MsoNormal align=right style='margin-left:31.5pt;text-align:right'>AE 10/27/11<o:p></o:p></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p></div></body></html>