<div><div dir="auto">I just spoke to Dave Mattingly at WAVE 3 who forwarded me the message below. While I was on the phone with him He also received a text from Congressman Yarmuth’s spokesman. They reached out earlier today but have not received any response. </div></div><div dir="auto">Dave is going to do an update at 5 and 6. </div><div dir="auto">Cathy</div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">David Mattingly</strong> <span dir="auto"><<a href="mailto:David.Mattingly@wave3.com">David.Mattingly@wave3.com</a>></span><br>Date: Tue, Feb 4, 2020 at 3:46 PM<br>Subject: statement from TARC<br>To: <a href="mailto:cathyj1949@gmail.com">cathyj1949@gmail.com</a> <<a href="mailto:cathyj1949@gmail.com">cathyj1949@gmail.com</a>><br></div><br><br>
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<p class="MsoNormal" style="margin-bottom:.75pt"><a name="m_-3408176435035376153_link_1"><b><span style="font-size:21.0pt;font-family:"Verdana",sans-serif;color:#1d5782">The WIRE</span></b></a><b><span style="font-size:21.0pt;font-family:"Verdana",sans-serif;color:#040655"><u></u><u></u></span></b></p>
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<p class="MsoNormal" style="margin-bottom:1.5pt"><a name="m_-3408176435035376153_link_3"><b><span style="font-size:19.5pt;font-family:"Arial",sans-serif;color:#1d5782">TARC Has Issued the Following Update to TARC 3 Clients</span></b></a><b><span style="font-size:19.5pt;font-family:"Arial",sans-serif;color:#4357a0"><u></u><u></u></span></b></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#003a5a">Valued TARC Partner: </span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#003a5a"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#003a5a">We want to assure you that TARC is working full-time to resolve the issues happening with our paratransit services
due to the recent transition from First Transit to MV Transportation. For weeks we have been working on a transition plan and things had been running smoothly. What we did not plan for accordingly was the resistance from drivers regarding a change in their
pay structure. There were proactive communications about the change in pay structure as well as a willingness of MV Transportation to interview and hire all of the qualified drivers from the previous contract with First Transit. Unfortunately, many of the
concerns of the drivers were not brought to our attention until after the transition started on 1/31. <u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#003a5a">On the first day of the transition, we had a 97% completion rate for services. Those numbers diminished significantly
in the last few days. We feel this is a communication and labor issue and we are aggressively trying to fix both. Below are some of our actions that are either in place or will be taking place within the next 48 hours. <u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><i><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#003a5a">Immediate Action Items: </span></i></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#003a5a"><u></u><u></u></span></p>
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<span style="font-size:10.5pt;font-family:"Arial",sans-serif">MV and Z-Trip are national providers with drivers in different cities. Both are working to bring in additional drivers from other markets to assist that are available immediately.<u></u><u></u></span></li><li class="MsoNormal" style="color:#003a5a">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif">Leadership from all agencies (TARC, MV, Z-Trip) are meeting to discuss contingency plans for the short term.<u></u><u></u></span></li><li class="MsoNormal" style="color:#003a5a">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif">TARC has increased staffing for the “Where’s My Ride” hotline to address issues as they come in and answer customer questions.<u></u><u></u></span></li><li class="MsoNormal" style="color:#003a5a">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif">TARC IT department is working to increase the number of active phone lines from 90 to 150 for customer service.<u></u><u></u></span></li><li class="MsoNormal" style="color:#003a5a">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif">TARC staff is working to support customers by calling unassigned stops to communicate service issues to customer.<u></u><u></u></span></li></ul>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><i><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#003a5a">Short Term Action Items: </span></i></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#003a5a"><u></u><u></u></span></p>
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<span style="font-size:10.5pt;font-family:"Arial",sans-serif">Z-Trip is actively recruiting qualified additional drivers from local rideshare companies with paratransit experience.<u></u><u></u></span></li><li class="MsoNormal" style="color:#003a5a">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif">Z-Trip is working with union employees to interview remaining qualified employees who haven’t been placed.<u></u><u></u></span></li><li class="MsoNormal" style="color:#003a5a">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif">TARC is communicating with Louisville Urban League and Metro United Way to fast track open positions for qualified drivers.<u></u><u></u></span></li></ul>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#003a5a">We will continue to keep you informed with the progress being made. As always, we strive to be the best partners
and be a great service provider and we will continue to do both with continuous improvements.<u></u><u></u></span></p>
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