<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">This is an email that I sent to the HBO closed captioning department, because that was the only accessibility contact information I could find. They finally responded. This was their response.<div><br><br><div dir="ltr">Karen Mayne,<div>President of the National Federation of the Blind of Kentucky's Frankfort chapter.</div><div><span style="font-size: 13pt;">Alone we can do so little; together we can do so much. </span></div><div>Helen Keller<br><br></div><div> </div></div><div dir="ltr"><br>Begin forwarded message:<br><br></div><blockquote type="cite"><div dir="ltr"><b>From:</b> HBO Closed Captions <HBOClosedCaptions@hbo.com><br><b>Date:</b> January 8, 2021 at 8:16:31 AM EST<br><b>To:</b> Karen Mayne <karenmayne1964@gmail.com><br><b>Subject:</b> <b>Automatic reply: Audio description</b><br><br></div></blockquote><blockquote type="cite"><div dir="ltr">
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<p class="p1"><span class="s1">Hello, </span></p>
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<p class="p1"><span class="s1">Thank you for contacting HBO Closed Captioning Support.</span></p>
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<p class="p3"><span class="s1">We’re happy to help you with your Closed Captioning Support Request. </span></p>
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<p class="p3"><span class="s1">If this is your first time inquiring upon a Closed Captioning request, to better help us with your request, please reply to this email with the following contact and program information listed down below. </span></p>
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<p class="p3"><span class="s1">If you have contacted us previously, we thank you for your patience. </span></p>
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<p class="p3"><span class="s1">Please watch your inbox, someone from our team will get back to you soon. </span></p>
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<p class="p3"><span class="s2">Contact information:</span></p>
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<p class="p5"><span class="s1"><b>Name:</b></span></p>
<p class="p5"><span class="s1"><b>City:</b></span></p>
<p class="p5"><span class="s1"><b>State:</b></span></p>
<p class="p5"><span class="s1"><b>Zip Code:</b></span></p>
<p class="p5"><span class="s1"><b>Email Address:</b></span></p>
<p class="p5"><span class="s1"><b>Cable Provider </b>(if applicable):</span></p>
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<p class="p3"><span class="s2">Program Information:</span></p>
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<p class="p5"><span class="s1"><b>Title of Program Viewed:</b></span></p>
<p class="p5"><span class="s1"><b>Date of Occurrence:</b></span></p>
<p class="p5"><span class="s1"><b>Time of Occurrence:</b></span></p>
<p class="p5"><span class="s1"><b>Description of Issue:</b></span></p>
<p class="p3"><span class="s1">(Please describe in detail the closed captioning issue you are experiencing)</span></p>
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<p class="p5"><span class="s1"><b>Content Access Platform/Website/App:</b></span></p>
<p class="p3"><span class="s1">(Please indicate one of the following: HBO TV Channel. HBO or MAX GO, On Demand, HBO Max, Digital Purchases)</span></p>
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<p class="p5"><span class="s1"><b>Device Used:</b></span></p>
<p class="p3"><span class="s1">(e.g. Apple TV, iPad, TV, other.)</span></p>
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<p class="p5"><span class="s1"><b>Format (SD/HD) </b>(if applicable)</span></p>
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<p class="p6"><span class="s1">Thank you again for contacting HBO Closed Captioning Support at
<a href="mailto:hboclosedcaptions@hbo.com"><span class="s3">hboclosedcaptions@hbo.com</span></a>. <span class="Apple-converted-space"> </span></span></p>
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