<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><br><br><div dir="ltr">Karen Mayne,<div>President of the National Federation of the Blind of Kentucky's Frankfort chapter.</div><div><span style="font-size: 13pt;">Alone we can do so little; together we can do so much. </span></div><div>Helen Keller<br><br></div><div> </div></div><div dir="ltr"><br>Begin forwarded message:<br><br></div><blockquote type="cite"><div dir="ltr"><b>From:</b> HBO Closed Captions <HBOClosedCaptions@hbo.com><br><b>Date:</b> January 9, 2021 at 11:00:45 AM EST<br><b>To:</b> Karen Mayne <karenmayne1964@gmail.com><br><b>Subject:</b> <b>Re: Audio description</b><br><br></div></blockquote><blockquote type="cite"><div dir="ltr">
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<p class="MsoNormal"><span style="color:black">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Thank you again for contacting HBO Closed Captions.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">To help with your inquiry, we’d like to share with you additional details at this time.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">We’ve contacted the National Federation of the Blind leadership during the 2020 National Convention. We’ve followed up with the NFB thereafter to discuss plans to add audio description to HBO Max and we look forward
to working with the NFB going forward. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">In addition, we are also working alongside American Counsel of the Blind, with whom we reached an agreement in the fall to commit to certain accessibility enhancements to HBO Max that include audio description.
A description of our commitments and link to the agreement can be found here:<span class="apple-converted-space"> </span></span><a href="https://acb.org/HBO-accessibility" title="https://acb.org/HBO-accessibility"><span style="color:#0563C1">https://acb.org/HBO-accessibility</span></a><span style="color:black">.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">We appreciate your outreach and thank you again for contacting us.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Thank you, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">HBO Closed Captions<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Karen Mayne <karenmayne1964@gmail.com><br>
<b>Date: </b>Friday, January 8, 2021 at 8:16 AM<br>
<b>To: </b>HBO Closed Captions <HBOClosedCaptions@hbo.com><br>
<b>Subject: </b>Re: Audio description<o:p></o:p></span></p>
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<p class="MsoNormal">**External Email received from: karenmayne1964@gmail.com **<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">At least I finally got a response. I would like to have a phone number to call. The one that I finally found, no one ever answered.<o:p></o:p></p>
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<p class="MsoNormal">Karen Mayne,<o:p></o:p></p>
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<p class="MsoNormal">President of the National Federation of the Blind of Kentucky's Frankfort chapter.<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:13.0pt">Alone we can do so little; together we can do so much. </span><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Helen Keller<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">On Jan 7, 2021, at 3:44 PM, HBO Closed Captions <HBOClosedCaptions@hbo.com> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black">Hello,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Thank you for contacting HBO Closed Captions.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">We appreciate your inquiry. </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">At this time HBO does not support Descriptive Audio but we do recognize its value to the visually impaired community and we will continue to discuss it internally.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Thank you,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">HBO Closed Captions</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Karen Mayne <karenmayne1964@gmail.com><br>
<b>Date: </b>Wednesday, December 16, 2020 at 12:29 PM<br>
<b>To: </b>HBO Closed Captions <HBOClosedCaptions@hbo.com><br>
<b>Subject: </b>Audio description</span><o:p></o:p></p>
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<p class="MsoNormal">**External Email received from: karenmayne1964@gmail.com **<o:p></o:p></p>
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<p class="MsoNormal">To whom it may concern,<o:p></o:p></p>
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<p class="MsoNormal">The national Federation of the blind, NFB, has tried to contact anyone from HBO about audio description. As far as I am aware, no one has bothered to answer our inquiries. When I turn on the secondary audio programming feature on my TV,
it changes the language of the movie I’m trying to watch to Spanish. Netflix, Disney+, and even Amazon prime has started offering audio description. It is unacceptable that HBO, the oldest movie channel, does not offer it. if you do not speak English and want
to watch an English-speaking movie in Spanish, you can turn on close captioning and change the language to Spanish and watch the movie that way. If you’re blind, and do not speak Spanish, turning on the secondary audio programming will not help you in the
least. Please fix this horrendous oversight!<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">By the way, this was the only accessibility email that I could find.<o:p></o:p></p>
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<p class="MsoNormal">Karen Mayne,<o:p></o:p></p>
<div>
<p class="MsoNormal">President of the National Federation of the Blind of Kentucky's Frankfort chapter.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:13.0pt">Alone we can do so little; together we can do so much. </span><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Helen Keller<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">This e-mail is intended only for the use of the addressees. Any copying, forwarding, printing or other use of this e-mail by persons other than the addressees is not authorized. This e-mail may contain information that is privileged, confidential
and exempt from disclosure. If you are not the intended recipient, please notify us immediately by return e-mail (including the original message in your reply) and then delete and discard all copies of the e-mail. Thank you.<br>
<span style="color:white">HB75</span> <o:p></o:p></p>
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