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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Hello Everyone,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>As you may be aware, the NFBGL board of directors in cooperation with the state affiliate have been attempting to work with TARC leadership to improve the quality of fixed route and para-transit services since November, 2020. Despite our best efforts, we’ve been unable to move forward and establish a partnership with TARC because they have failed to provide responses of any substantive value over the past 4 months. We have decided to move forward with a new action plan and your help is needed! We would like to have updated documentation that we may include in the new plan and we are providing an opportunity for you to communicate current issues that you’re experiencing while using the fixed route or para-transit services. Issues may include but is certainly not limited to:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><ul style='margin-top:0in' type=disc><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'>Any situation or observed action or inaction by drivers which could have, or did compromise the safety of you or any passengers on fixed route and para-transit services<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'>Failure of fixed route drivers to allow use of the ADA seating<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'>Failure of fixed route drivers to allow use of the front door of the coach for boarding and disembarking<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'>Unprofessional customer service from reservationists<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'>Incorrect booking or failure of agents to book rides at all<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'>Unavailability of subscription services<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'>Failure of drivers to identify requested stops for fixed route services<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'>Failure of fixed route buses to arrive as scheduled or if a route was deferred due to insufficient staffing<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'>Unprofessional behavior from para-transit personnel including dispatch, drivers and contractors<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'>Failure of drivers to ware personal protective equipment, PPE<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'>Failure of drivers to transport passengers for any reason<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'>Late arrivals to scheduled appointments including medical, employment, etc.,<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'>Missed pick-ups or no show status given when not warranted and failure of TARC to overturn this disposition<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'>MV drivers or contractors dropping passengers at a destination which is incorrect and any associated issues when requesting assistance from TARC<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'>MV drivers and contractors failing to provide human guide or otherwise assist passengers to and from the vehicle<o:p></o:p></li></ul><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Please also include the ramifications you’ve experienced which are directly attributable to gaps in service. This may include but is not limited to:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><ul style='margin-top:0in' type=disc><li class=MsoListParagraph style='margin-left:0in;mso-list:l1 level1 lfo2'>Stranded or lost in an unfamiliar location<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l1 level1 lfo2'>Out of pocket costs when use of other ridesharing services were required <o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l1 level1 lfo2'>Disciplinary action from an employer<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l1 level1 lfo2'>Loss of pay from an employer<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l1 level1 lfo2'>Missed doctor appointments which has resulted in medical complications<o:p></o:p></li></ul><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Please help us close the gaps in service for fixed route and TARC3 for Greater Louisville by responding to this message and sending it to other interested parties not subscribed to our listserv. The deadline for submissions will be Saturday, March 27 at: 11:59 PM, EST. Please send all communications via email to: <a href="mailto:president@nfbgl.org">president@nfbgl.org</a>. We ask that you refrain from posting complaints or issues via the TARC3 Facebook page as it is difficult to monitor and sort through the various comments, replies, etc. If you would prefer to discuss a specific issue or have questions, you may contact myself or a member of the NFBGL board of directors and we’ll be glad to provide assistance.<o:p></o:p></p><p class=MsoNormal><b><span style='font-size:14.0pt'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt'>Lonnie T. Swafford – President<o:p></o:p></span></b></p><p class=MsoNormal>National Federation of the Blind of Greater Louisville<o:p></o:p></p><p class=MsoNormal>Phone: (502) 609-2394<o:p></o:p></p><p class=MsoNormal>Fax: (502) 491-1992<o:p></o:p></p><p class=MsoNormal>Email: lonnie.swafford@nfbgl.org <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>