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<p>I have been afraid to depend on them to get to an appointment, so
I make other arrangements or cancel the appointment. Therefore, I
have not taken TARC3 in about a year and a half, so I have no
experiences to report on the survey.</p>
<p>Cindy<br>
</p>
<div class="moz-cite-prefix">On 4/22/2021 5:38 PM, Lonnie Swafford
via NFBK wrote:<br>
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<blockquote type="cite"
cite="mid:002301d737bf$e504d7a0$af0e86e0$@nfbofky.org">
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<p class="MsoNormal">Greetings,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As you may know, because of the COVID-19
pandemic, the ridership for TARC3 has decreased about 46%.
However, as the restrictions are lifted and more of us our
fully vaccinated, we anticipate that the ridership for TARC3
will significantly increase. This raises some concerns
surrounding the availability of vehicles and drivers and we’re
already seeing problem areas when passengers are requesting
reservations. Moreover, TARC has demonstrated that they do not
value a partnership and have taken no steps to improve the
quality of services or implement action plans to ensure the
ridership have received the best possible service since
February, 2020 and we can expect continued issues during
post-pandemic operations.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Some key areas where we may continue to see
opportunities for improvement are: driver training,
accountability to address deficiencies in service, adequate
staffing levels, availability of coaches and vehicles and
development of an ADA plan. As a user of the service, you can
expect your interactions with TARC will also be negatively
impacted. It is absolutely essential that you take the survey
that has been developed to help us identify specific areas
that require immediate attention. We recognize that some of
the ridership may have not had the need to use the service
during the past year however, as this changes and if you
experience any issues, please report it immediately to TARC,
complete the survey and send an email to: <a
href="mailto:president@nfbgl.org" moz-do-not-send="true">president@nfbgl.org</a>.
Without your help to identify issues, we cannot move forward
with our action plan. We are continuing to track the responses
received and will post a date in the near future when the
survey will be closed. Please also send the link to other
consumer groups, professional agencies and those individuals
whom you know who would benefit from taking the survey. Thank
you for your invaluable assistance to move forward with
improving the quality of service for all.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a
href="https://forms.office.com/Pages/ResponsePage.aspx?id=TX9812fXH0a2JQYoeS6eKsaGT7Jw8qtIocAY2-Cj-65UNDlDRzlDQkM0TzBRWFRQRktERU4xWjc0Qi4u"
moz-do-not-send="true">https://forms.office.com/Pages/ResponsePage.aspx?id=TX9812fXH0a2JQYoeS6eKsaGT7Jw8qtIocAY2-Cj-65UNDlDRzlDQkM0TzBRWFRQRktERU4xWjc0Qi4u</a><o:p></o:p></p>
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