<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Greetings,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>As you may know, because of the COVID-19 pandemic, the ridership for TARC3 has decreased about 46%. However, as the restrictions are lifted and more of us our fully vaccinated, we anticipate that the ridership for TARC3 will significantly increase. This raises some concerns surrounding the availability of vehicles and drivers and we’re already seeing problem areas when passengers are requesting reservations. Moreover, TARC has demonstrated that they do not value a partnership and have taken no steps to improve the quality of services or implement action plans to ensure the ridership have received the best possible service since February, 2020 and we can expect continued issues during post-pandemic operations.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Some key areas where we may continue to see opportunities for improvement are: driver training, accountability to address deficiencies in service, adequate staffing levels, availability of coaches and vehicles and development of an ADA plan. As a user of the service, you can expect your interactions with TARC will also be negatively impacted. It is absolutely essential that you take the survey that has been developed to help us identify specific areas that require immediate attention. We recognize that some of the ridership may have not had the need to use the service during the past year however, as this changes and if you experience any issues, please report it immediately to TARC, complete the survey and send an email to: <a href="mailto:president@nfbgl.org">president@nfbgl.org</a>. Without your help to identify issues, we cannot move forward with our action plan. We are continuing to track the responses received and will post a date in the near future when the survey will be closed. Please also send the link to other consumer groups, professional agencies and those individuals whom you know who would benefit from taking the survey. Thank you for your invaluable assistance to move forward with improving the quality of service for all.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><a href="https://forms.office.com/Pages/ResponsePage.aspx?id=TX9812fXH0a2JQYoeS6eKsaGT7Jw8qtIocAY2-Cj-65UNDlDRzlDQkM0TzBRWFRQRktERU4xWjc0Qi4u">https://forms.office.com/Pages/ResponsePage.aspx?id=TX9812fXH0a2JQYoeS6eKsaGT7Jw8qtIocAY2-Cj-65UNDlDRzlDQkM0TzBRWFRQRktERU4xWjc0Qi4u</a><o:p></o:p></p></div></body></html>