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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>This is an excellent opportunity!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>After the first day of orientation and equipment has been obtained, the candidate would work from home. This of course can help expand the position to those around the state who live reasonably close to a KU office. As most are aware, LG&E and KU have gone to great effort to ensure accessibility and accommodations for the blind and I wanted to pass this on for anyone who may want to apply. Please feel free to contact me with questions. After applying, you would want to ensure the company is aware you require accommodations for those using screen reader or screen enlargement software. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Remote Full Time Customer Solutions Representative<o:p></o:p></p><p class=MsoNormal>7662BR<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Position Purpose<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Customer Solutions Representatives work diligently to provide answers for and solve customer issues. In this position, you are empowered to educate customers, resolve issues, and tailor solutions to fit customers’ needs. This is an entry level position responsible for effectively answering and resolving customer requests and inquiries using a blend of excellent interpersonal skills and a desire to provide exceptional customer service while balancing the needs of the customer and the Company. This position is responsible for resolving customer contacts the first-time using the Company provided systems and tools provided to you in training while adhering to policies, procedures and regulations. Customer Solutions Representatives work under supervision to consistently exceed established productivity and quality standards, while meeting defined key performance goals.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Pay starting at $16 per hour. This is a full time remote position.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Job Function Customer Service/Operations<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Required Education & Experience<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>High school diploma or GED is required Minimum of one year of customer service or sales experience Demonstrates a positive attitude, high level of integrity, and possesses a solution-oriented mindset Team player with a demonstrated ability and desire to build strong working relationships Strong verbal and written communication skills Proficiency with MS Office and basic math skills<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Preferred Qualifications<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Experience analyzing and resolving customer problems in a customer contact center, retail environment, or professional office environment using windows-based computer software as the primary instrument to perform job duties. Electric and/or natural gas utility industry experience Two or 4 year college degree preferably in a business field Experience working with SAP<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Job Description<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Full time remote position starting at $16 per hour. Develop and maintain a working knowledge of contact center software applications and related systems to effectively serve natural gas and electric customers Take calls from multiple queues to assist customers Work to resolve customer requests and inquiries on the first contact Negotiate payment plans with customers and low-income agency representatives to avoid disconnection of electric/gas service, and work with customers to reconnect service that has been disconnected while ensuring adherence to Company policies Effectively communicate information with customers that may include: reports of power/natural gas outages service restoration status, monthly energy consumption, regulated rates, meter reading schedules, estimated bills, disconnection notices, reconnection procedures, etc. Accurately analyze account history including debits/credits and balances, research applicable records for customers, and if necessary, communicate this information to supervisors and peers to effectively resolve customer inquiries Maintain working knowledge of all Company processes and procedures, policies, operations, billing rates and functions, energy efficiency programs, and marketing programs Ensure regular attendance and adhere to a specific daily schedule including start and end times, scheduled breaks, and lunches Participate in on-call scheduling for outage and other emergency events, and cover alternate shifts, as appropriate Demonstrate compliance and adherence to Company safety initiatives Obtain and maintain Gas Operation Qualification standards as required during training. All other duties and projects as assigned<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Work Conditions<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Contact center environment with moderate noise level due to inbound customer calls and workspace configuration. Customer service hours of operation are Monday – Friday, 7 a.m. to 7 p.m. Eastern. The contact center operates 24x7x365, so some shifts provide alternate evening, overnight and weekend coverage. Overtime as needed based on business need. On-call responsibilities required for emergency events and other business need. During large scale outage events, extended work hours and remote work assignments are required.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Physical Effort<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Frequently speaking, listening using a headset, primarily sitting, use of hands/finger across keyboard or mouse, long periods working at a computer. May have limited travel throughout the LG&E and KU service territory. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Lonnie T. Swafford – Board Member<o:p></o:p></p><p class=MsoNormal>National Federation of the Blind of Kentucky<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>