<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><h6 align="center" style="-webkit-text-size-adjust: auto; margin: 0in 0in 12pt; text-align: center; break-after: avoid; font-size: 18pt; font-family: Arial, sans-serif; text-decoration: underline;"><span style="font-family: Verdana, sans-serif; text-transform: uppercase;">CUSTOMER SERVICE SPECIALIST II</span></h6><p class="x_MsoBodyText" style="-webkit-text-size-adjust: auto; margin: 0in 0in 6pt; font-size: 14pt; font-family: Courier; letter-spacing: -0.15pt; text-align: justify; break-after: avoid;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;">The American Printing House for the Blind (APH), a world leader in creating learning solutions and products for children and adults who are blind or low vision, is seeking a customer service specialist to meet the needs of our customers on their pathway to success. Reporting directly to the Supervisor of Customer Experience, the Customer Service Specialist will support the Customer Service team by answering calls and email, handling customer inquiries, order entry, return authorizations and setting up customer accounts. </span></p><p class="x_MsoBodyText" style="-webkit-text-size-adjust: auto; margin: 0in 0in 6pt; font-size: 14pt; font-family: Courier; letter-spacing: -0.15pt; text-align: justify; line-height: 19.786667px; break-after: avoid;"><b><span style="font-size: 12pt; line-height: 16.959999px; font-family: Verdana, sans-serif;">Note</span></b><span style="font-size: 12pt; line-height: 16.959999px; font-family: Verdana, sans-serif;">: This is a remote position with the hours of <span dir="ltr" style="text-decoration: underline;">8:30am – 5:00pm</span>, Monday-Friday.</span></p><p class="x_MsoBodyText" style="-webkit-text-size-adjust: auto; margin: 0in 0in 6pt; font-size: 14pt; font-family: Courier; letter-spacing: -0.15pt; text-align: justify; break-after: avoid;"><span style="font-family: Verdana, sans-serif;"> </span></p><div style="-webkit-text-size-adjust: auto; border: 1pt solid windowtext; padding: 1pt 4pt 0in; background-color: rgb(242, 242, 242);"><h1 style="margin: 0in 0in 6pt; text-align: center; break-after: avoid; font-size: 14pt; font-family: "Times New Roman", serif; letter-spacing: -0.15pt; border: none; padding: 0in;"><span style="font-family: Verdana, sans-serif; color: black;">MAJOR DUTIES AND RESPONSIBILITIES</span><span style="font-family: Verdana, sans-serif; font-weight: normal;"></span></h1></div><p class="x_MsoBodyText3" style="font-size: 12pt; -webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; text-align: justify; font-family: "Times New Roman", serif; letter-spacing: -0.15pt; text-indent: -0.25in;"><span style="font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";"> </span></span><span style="font-family: Verdana, sans-serif;">Handle customer inquiries by phone, email and mail regarding product questions and sales orders.</span></p><p class="x_MsoBodyText3" style="font-size: 12pt; -webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; text-align: justify; font-family: "Times New Roman", serif; letter-spacing: -0.15pt;"><span style="font-family: Verdana, sans-serif;"> </span></p><p class="x_MsoBodyText3" style="font-size: 12pt; -webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; text-align: justify; font-family: "Times New Roman", serif; letter-spacing: -0.15pt; text-indent: -0.25in;"><span style="font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";"> </span></span><span style="font-family: Verdana, sans-serif;">Enter orders and customer data. Process payments and provide price quotes.</span></p><p class="x_MsoListParagraph" style="-webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; font-size: 10pt; font-family: "Times New Roman", serif;"><span style="font-family: Verdana, sans-serif;"> </span></p><p class="x_MsoBodyText3" style="font-size: 12pt; -webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; text-align: justify; font-family: "Times New Roman", serif; letter-spacing: -0.15pt; text-indent: -0.25in;"><span style="font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";"> </span></span><span style="font-family: Verdana, sans-serif;">Assist customers with merchandise returns and reconciliation of issues.</span></p><p class="x_MsoListParagraph" style="-webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; font-size: 10pt; font-family: "Times New Roman", serif;"><span style="font-family: Verdana, sans-serif;"> </span></p><p class="x_MsoBodyText3" style="font-size: 12pt; -webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; text-align: justify; font-family: "Times New Roman", serif; letter-spacing: -0.15pt; text-indent: -0.25in;"><span style="font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";"> </span></span><span style="font-family: Verdana, sans-serif;">Research customer issues and contribute to Customer Service knowledge base.</span></p><p class="x_MsoListParagraph" style="-webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; font-size: 10pt; font-family: "Times New Roman", serif;"><span style="font-family: Verdana, sans-serif;"> </span></p><p class="x_MsoBodyText3" style="font-size: 12pt; -webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; text-align: justify; font-family: "Times New Roman", serif; letter-spacing: -0.15pt; text-indent: -0.25in;"><span style="font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";"> </span></span><span style="font-family: Verdana, sans-serif;">Commit to communicate with all APH customers following the standards of accessibility.</span></p><p class="x_MsoListParagraph" style="-webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; font-size: 10pt; font-family: "Times New Roman", serif;"><span style="font-family: Verdana, sans-serif;"> </span></p><p class="x_MsoBodyText3" style="font-size: 12pt; -webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; text-align: justify; font-family: "Times New Roman", serif; letter-spacing: -0.15pt; text-indent: -0.25in;"><span style="font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";"> </span></span><span style="font-family: Verdana, sans-serif;">Continually learn about the APH product line and improve professional skills.</span></p><p class="x_MsoListParagraph" style="-webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; font-size: 10pt; font-family: "Times New Roman", serif;"><span style="font-family: Verdana, sans-serif;"> </span></p><p class="x_MsoBodyText3" style="font-size: 12pt; -webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; text-align: justify; font-family: "Times New Roman", serif; letter-spacing: -0.15pt; text-indent: -0.25in;"><span style="font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";"> </span></span><span style="font-family: Verdana, sans-serif;">Represent the APH brand positively in all customer interactions.</span></p><p class="x_MsoBodyText3" style="font-size: 12pt; -webkit-text-size-adjust: auto; margin: 0in 0in 6pt 0.5in; text-align: justify; font-family: "Times New Roman", serif; letter-spacing: -0.15pt;"><span style="font-size: 14pt; font-family: Verdana, sans-serif;"> </span></p><div style="-webkit-text-size-adjust: auto; border: 1pt solid windowtext; padding: 1pt 4pt; background-color: rgb(242, 242, 242);"><h1 style="margin: 0in 0in 6pt; text-align: center; break-after: avoid; font-size: 14pt; font-family: "Times New Roman", serif; letter-spacing: -0.15pt; border: none; padding: 0in;"><span style="font-family: Verdana, sans-serif; color: black;">EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS</span><span style="font-family: Verdana, sans-serif;"></span></h1></div><ul type="disc" style="-webkit-text-size-adjust: auto; margin-bottom: 0in; margin-top: 0in;"><li class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;">High School Diploma or equivalent required. Post-secondary education or experience preferred.</span></li></ul><p class="x_MsoNormal" style="-webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;"></span></p><ul type="disc" style="-webkit-text-size-adjust: auto; margin-bottom: 0in; margin-top: 0in;"><li class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;">Minimum of two years of experience in a customer service role within a call center environment is preferred.</span></li></ul><p class="x_MsoListParagraph" style="-webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; font-size: 10pt; font-family: "Times New Roman", serif;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;"> </span></p><h6 align="left" style="-webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; break-after: avoid; font-size: 18pt; font-family: Arial, sans-serif; text-decoration: underline; text-indent: -0.25in;"><span style="font-size: 12pt; font-family: Symbol; font-weight: normal; text-decoration: none;">·<span style="font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";"> </span></span><span style="font-size: 12pt; font-family: Verdana, sans-serif; font-weight: normal; text-decoration: none;">Excellent oral, written, communication and organizational skills necessary.</span></h6><p class="x_MsoNormal" style="-webkit-text-size-adjust: auto; margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10pt; font-family: "Times New Roman", serif;"> </span></p><ul type="disc" style="-webkit-text-size-adjust: auto; margin-bottom: 0in; margin-top: 0in;"><li class="x_MsoListParagraph" style="margin: 0in; font-size: 10pt; font-family: "Times New Roman", serif;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;">Strong attention to detail, with the ability to perform multiple tasks simultaneously, and prioritize work as needed.</span></li></ul><p class="x_MsoListParagraph" style="-webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; font-size: 10pt; font-family: "Times New Roman", serif;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;"> </span></p><h6 align="left" style="-webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; break-after: avoid; font-size: 18pt; font-family: Arial, sans-serif; text-decoration: underline; text-indent: -0.25in;"><span style="font-size: 12pt; font-family: Symbol; font-weight: normal; text-decoration: none;">·<span style="font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";"> </span></span><span style="font-size: 12pt; font-family: Verdana, sans-serif; font-weight: normal; text-decoration: none;">Bilingual in English and Spanish preferred, but not necessary.</span></h6><p class="x_MsoNormal" style="-webkit-text-size-adjust: auto; margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10pt; font-family: "Times New Roman", serif;"> </span></p><ul type="disc" style="-webkit-text-size-adjust: auto; margin-bottom: 0in; margin-top: 0in;"><li class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;">Intermediate in Microsoft Word, Excel, and Outlook.</span></li></ul><p class="x_MsoListParagraph" style="-webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; font-size: 10pt; font-family: "Times New Roman", serif;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;"> </span></p><ul type="disc" style="-webkit-text-size-adjust: auto; margin-bottom: 0in; margin-top: 0in;"><li class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;">Knowledge of the field of blindness and visual impairment preferred.</span></li></ul><p class="x_MsoListParagraph" style="-webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; font-size: 10pt; font-family: "Times New Roman", serif;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;"> </span></p><ul type="disc" style="-webkit-text-size-adjust: auto; margin-bottom: 0in; margin-top: 0in;"><li class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;">Ability to empathize with contacts of a wide variety of ages, and situations is essential.</span></li></ul><p class="x_MsoNormal" style="-webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;"> </span></p><ul type="disc" style="-webkit-text-size-adjust: auto; margin-bottom: 0in; margin-top: 0in;"><li class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;">Ability to work independently in support of the department.</span></li></ul><p class="x_MsoNormal" style="-webkit-text-size-adjust: auto; margin: 0in 0in 0in 0.5in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;"> </span></p><div style="-webkit-text-size-adjust: auto; border: 1pt solid windowtext; padding: 1pt 0in 1pt 4pt; background-color: rgb(242, 242, 242);"><h1 style="margin: 0in 0in 6pt; text-align: center; break-after: avoid; font-size: 14pt; font-family: "Times New Roman", serif; letter-spacing: -0.15pt; border: none; padding: 0in;"><span style="font-family: Verdana, sans-serif; color: black;">COMPENSATION</span><span style="font-family: Verdana, sans-serif;"></span></h1></div><p class="x_MsoBodyText" align="center" style="-webkit-text-size-adjust: auto; margin: 0in 0in 12pt; font-size: 14pt; font-family: Courier; letter-spacing: -0.15pt; text-align: center;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;">Pay Grade: 3 Minimum:<span style="color: red;"> </span>$15.45 Midpoint: $18.75</span></p><p class="x_MsoBodyText" style="-webkit-text-size-adjust: auto; margin: 0in; font-size: 14pt; font-family: Courier; letter-spacing: -0.15pt;"><i><span style="font-size: 12pt; font-family: Verdana, sans-serif;">*After informing their supervisor, APH employees may apply for open positions if they have completed six (6) months of active service in their current position and are performing in a satisfactory manner. </span></i><a href="https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=92406&clientkey=37466F7380F198CC901A032728F0ABA7">https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=92406&clientkey=37466F7380F198CC901A032728F0ABA7</a></p><p class="x_MsoBodyText" style="-webkit-text-size-adjust: auto; margin: 0in; font-size: 14pt; font-family: Courier; letter-spacing: -0.15pt;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;"> </span></p><div dir="ltr"></div></body></html>