<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr"></div><div dir="ltr"></div><div dir="ltr"><br></div><blockquote type="cite"><div dir="ltr"><meta http-equiv="content-type" content="text/html; charset=utf-8"><div dir="ltr"></div><div dir="ltr">This is a work from home position as a customer solutions representative at Louisville Gas & Electric in Kentucky utilities. I would encourage anyone with an interest in working from home to apply. Excellent benefits, compensation and great team environment! Accessibility has been well accommodated through use of screen, reading, software, braille, display, braille, embosser and scripting for using jaws with, multiple systems and platforms. Please feel free to contact me off list if you have questions about the position or any further details or assistance. <br><br><br>Begin forwarded message:<br><br></div><blockquote type="cite"><div dir="ltr"><b>From:</b> "Swafford, Lonnie" <Lonnie.Swafford@lge-ku.com><br><b>Date:</b> January 5, 2024 at 16:54:49 EST<br><b>To:</b> "Lonnie T. Swafford" <lonnie.t.swafford@gmail.com><br><b>Cc:</b> derek.allen2@ky.gov<br><b>Subject:</b> <b>Customer Solutions Rep I - 2023-10118</b><br><br></div></blockquote><blockquote type="cite"><div dir="ltr">
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<p class="MsoNormal">To apply, please visit: <a href="http://www.lge-ku.com/careers">
www.lge-ku.com/careers</a>.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Once the application has been submitted, please notify LG&E and KU that you are an applicant with a disability as their may be a separate process. You may call 502-627-2410 and leave a message. This phone number may also be used should
you experience accessibility issues during the application process and require further assistance.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Customer Solutions Rep I<o:p></o:p></p>
<p class="MsoNormal">Job LocationsUS-KY-Lexington<o:p></o:p></p>
<p class="MsoNormal">ID 2023-10118<o:p></o:p></p>
<p class="MsoNormal">Category Customer Service<o:p></o:p></p>
<p class="MsoNormal">Position Type Regular<o:p></o:p></p>
<p class="MsoNormal"># of Openings 20<o:p></o:p></p>
<p class="MsoNormal">Full Time/Part Time Full-Time<o:p></o:p></p>
<p class="MsoNormal">Experience Level Non-exempt<o:p></o:p></p>
<p class="MsoNormal">Hiring Manager Darius Lepp<o:p></o:p></p>
<p class="MsoNormal">Supervisor Kenesha Brooks-Marzette<o:p></o:p></p>
<p class="MsoNormal">Recruiter Candy Givens<o:p></o:p></p>
<p class="MsoNormal">Company LG&E and KU Services Company<o:p></o:p></p>
<p class="MsoNormal">Business Unit Retail Business<o:p></o:p></p>
<p class="MsoNormal">Responsibility Center (RC) Number 021205<o:p></o:p></p>
<p class="MsoNormal">Responsibility Center (RC) Head Darius Lepp<o:p></o:p></p>
<p class="MsoNormal">Manager Level S1<o:p></o:p></p>
<p class="MsoNormal">Vehicle License Requirement N/A<o:p></o:p></p>
<p class="MsoNormal">Required Assessments TRIMET - Trimetrix, PHMSA<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Company Summary Statement<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more than 1.3 million customers and have consistently ranked among the best
companies for customer service in the United States. LG&E serves 334,000 natural gas and 433,000 electric customers in Louisville and 16 surrounding counties. KU serves 569,000 customers in 77 Kentucky counties and five counties in Virginia. LG&E and KU are
major employers and active supporters of the communities they serve. They empower employees, community members and initiatives across their service territory through volunteerism and investments in organizations that support education, sustainability and wellbeing.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Overview<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Customer Solutions Representativeswork diligently to provide answers for and solve customer issues. In this position, you are empowered to educate customers, resolve issues, and tailor solutions to fit customers’ needs. This is an entry
level position responsible for effectively answering and resolving customer requests and inquiries using a blend of excellent interpersonal skills and a desire to provide exceptional customer service while balancing the needs of the customer and the Company.
This position is responsible for resolving customer contacts the first-time using the Company provided systems and tools provided to you in training while adhering to policies, procedures and regulations. Customer Solutions Representatives work under supervision
to consistently exceed established productivity and quality standards, while meeting defined key performance goals.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Responsibilities<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Develop and maintain a working knowledge of contact center software applications and related systems to effectively serve natural gas and electric customers Take calls from multiple queues to assist customers Work to resolve customer requests
and inquiries on the first contact Negotiate payment plans with customers and low-income agency representatives to avoid disconnection of electric/gas service, and work with customers to reconnect service that has been disconnected while ensuring adherence
to Company policies Effectively communicate information with customers that may include: reports of power/natural gas outages service restoration status, monthly energy consumption, regulated rates, meter reading schedules, estimated bills, disconnection notices,
reconnection procedures, etc. Accurately analyze account history including debits/credits and balances, research applicable records for customers, and if necessary, communicate this information to supervisors and peers to effectively resolve customer inquiries
Maintain working knowledge of all Company processes and procedures, policies, operations, billing rates and functions, energy efficiency programs, and marketing programs Ensure regular attendance and adhere to a specific daily schedule including start and
end times, scheduled breaks, and lunches Participate in on-call scheduling for outage and other emergency events, and cover alternate shifts, as appropriate Demonstrate compliance and adherence to Company safety initiatives Obtain and maintain Gas Operation
Qualification standards as required during training. All other duties and projects as assigned<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Qualifications<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">EDUCATIONAL_EXPERIENCE-High school diploma or GED is required Minimum of one year of customer service or sales experience Demonstrates a positive attitude, high level of integrity, and possesses a solution-oriented mindset Team player with
a demonstrated ability and desire to build strong working relationships Strong verbal and written communication skills Proficiency with MS Office and basic math skills;SPECIAL_QUALIFICATIONS-Experience analyzing and resolving customer problems in a customer
contact center, retail environment, or professional office environment using windows-based computer software as the primary instrument to perform job duties. Electric and/or natural gas utility industry experience Two or 4 year college degree preferably in
a business field Experience working with SAP;WORK_CONDITIONS-Contact center environment with moderate noise level due to inbound customer calls and workspace configuration. Customer service hours of operation are Monday – Friday, 7 a.m. to 7 p.m. Eastern.
The contact center operates 24x7x365, so some shifts provide alternate evening, overnight and weekend coverage. Overtime as needed based on business need. On-call responsibilities required for emergency events and other business need. During large scale outage
events, extended work hours and remote work assignments are required.;PHYSICAL_EFFORTS-Frequently speaking, listening using a headset, primarily sitting, use of hands/finger across keyboard or mouse, long periods working at a computer. May have limited travel
throughout the LG&E and KU service territory.<o:p></o:p></p>
<p class="MsoNormal">Remote Work<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may
be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Equal Employment Opportunity<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age,
religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;mso-ligatures:none">Lonnie Swafford<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Senior Customer Representative | Residential Service | LG&E and KU<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">820 W Broadway, Louisville, KY 40202<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Broadway Office Complex-3<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">O: (502) 627-2000<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Lge-ku.com<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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