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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Please feel free to contact me off list if you have questions or would like further information. This is an excellent opportunity with all accessibility already in place, great benefits and a supportive leadership team and environment.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:9.0pt;vertical-align:baseline'><b><span style='font-size:21.0pt;font-family:"Roboto",serif'>Remote Customer Solutions Representative<o:p></o:p></span></b></p><p class=MsoNormal style='margin-left:0in;text-indent:-.25in;mso-list:l3 level1 lfo1;vertical-align:baseline'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;font-family:"Roboto",serif;border:none windowtext 1.0pt;padding:0in'>10741</span><span style='font-size:12.0pt;font-family:"Roboto",serif'><o:p></o:p></span></p><p class=MsoNormal style='margin-left:0in;text-indent:-.25in;mso-list:l3 level1 lfo1;vertical-align:baseline'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;font-family:"Roboto",serif;border:none windowtext 1.0pt;padding:0in'>LG&E and KU Services Company</span><span style='font-size:12.0pt;font-family:"Roboto",serif'><o:p></o:p></span></p><p class=MsoNormal style='margin-left:0in;text-indent:-.25in;mso-list:l3 level1 lfo1;vertical-align:baseline'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;font-family:"Roboto",serif;border:none windowtext 1.0pt;padding:0in'>Broadway Office Complex-2</span><span style='font-size:12.0pt;font-family:"Roboto",serif'><o:p></o:p></span></p><p class=MsoNormal style='margin-left:0in;text-indent:-.25in;mso-list:l3 level1 lfo1;vertical-align:baseline'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;font-family:"Roboto",serif;border:none windowtext 1.0pt;padding:0in'>Louisville, Kentucky; Lexington, Kentucky; Four Mile, Kentucky; Morganfield, Kentucky</span><span style='font-size:12.0pt;font-family:"Roboto",serif'><o:p></o:p></span></p><p class=MsoNormal style='margin-left:0in;text-indent:-.25in;mso-list:l3 level1 lfo1;vertical-align:baseline'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;font-family:"Roboto",serif;border:none windowtext 1.0pt;padding:0in'>Customer Service</span><span style='font-size:12.0pt;font-family:"Roboto",serif'><o:p></o:p></span></p><p class=MsoNormal style='margin-left:0in;text-indent:-.25in;mso-list:l3 level1 lfo1;vertical-align:baseline'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;font-family:"Roboto",serif;border:none windowtext 1.0pt;padding:0in'>Full-Time</span><span style='font-size:12.0pt;font-family:"Roboto",serif'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:.25in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;vertical-align:baseline'><b><span style='font-size:13.5pt;font-family:"Roboto",serif'>Job Description<o:p></o:p></span></b></p><p class=MsoNormal>Company Summary Statement<br><br>Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more than 1.3 million customers and have consistently ranked among the best companies for customer service in the United States. LG&E serves 334,000 natural gas and 433,000 electric customers in Louisville and 16 surrounding counties. KU serves 569,000 customers in 77 Kentucky counties and five counties in Virginia. LG&E and KU are major employers and active supporters of the communities they serve. They empower employees, community members and initiatives across their service territory through volunteerism and investments in organizations that support education, sustainability and wellbeing.<br>Overview<br><br><br><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Who<b> We Are</b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>When you join <b>LG&E and KU,</b> you’ll be part of an award-winning team that <b>delivers exceptional service to 1.3 million customers in KY and VA.</b> We operate remotely from <b>4 contact centers across the state </b>and are committed to <b>providing safe, reliable, sustainable energy to our customers</b>. Our culture, based on <b><i>listening to our customers and empowered employees delivering solutions through exceptional service, </i></b>is the key to our success.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>What We Are Looking For</b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>LG&E and KU</b> is looking for a <b>Customer Solutions Representative </b>to join our customer care team in a <b><i>remote or on-site </i></b>role, supporting our <b><i>residential customers.</i></b> This individual helps us deliver on our mission to provide best in class service by guiding customers through their challenges and solving problems.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Who We’re Looking For</b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We’re looking for individuals who enjoy a challenge and are eager to grow with us. We’re looking for:<o:p></o:p></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2'>A proactive, solution-oriented decision maker with capacity to take ownership of resolving the customer issue and act as an advocate<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2'>A strong ability to ask questions and think critically to uncover root cause of customer issue<o:p></o:p></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Natural tendency to quickly problem-solve in the most stressful situations<o:p></o:p></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3'>A “can-do” attitude and positive personality with great verbal and written communication<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3'>Capability to learn new systems and tools in a fast-paced environment<o:p></o:p></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>What’s In It for You?</b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>You don’t have to be an expert to become one! Bring your passion for people and problem solving, and we’ll invest in you to take care of the rest.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Join our team to enjoy:<o:p></o:p></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo4'>Competitive Compensation starting at $16+ per hour<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo4'>Benefits – Medical, dental, vision, disability, life insurance and retirement savings 401k matching, with health benefits starting on day 1<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo4'>Paid holidays, vacations, personal days, and wellness breaks<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo4'>Full time remote work available, with the option to work in one of our 4 contact centers<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo4'>All workstation and peripheral equipment provided for remote work<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo4'>Professional Development - Internal career pathing with mentorship, networking, performance recognition, and advancement opportunities<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo4'>Community Involvement - Interest groups for employees with shared interests<o:p></o:p></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>#LGE-KU<o:p></o:p></p><p class=MsoNormal><br>Responsibilities<br><br><br><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>What You’ll Do</b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>A day in the life of a Customer Solutions Representative is fast-paced and highly-variable based on customer volume and demand. The Customer Solutions Representative is an individual contributor tasked with providing <b><i>LG&E and KU’s </i></b>highest caliber of customer service through direct interactions.<o:p></o:p></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo5'>Respond and resolve inquiries during the first contact, assisting customers by negotiating payment plans, answering billing questions, initiating service orders, taking reports of outages, safely handling natural gas calls, as well as researching and analysis of customer account history understanding monthly energy consumption and regulated rates<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo5'>Educate customers about <b><i>LG&E and KU </i></b>processes, policies, regulations, and customer tools delivering a positive customer experience<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo5'>Adhere to a specific daily schedule including start and end times, scheduled breaks, and lunches<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo5'>Training will be 8 AM – 5 PM. Once training is complete, all new Customer Solutions Representatives start working 10 AM – 7 PM, with the opportunity to bid on other shifts<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo5'>Mandatory overtime is regularly scheduled to meet service level goals<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo5'>On-call responsibilities and response to outage events is required<o:p></o:p></li></ul><p class=MsoNormal><br>Qualifications<br><br><br><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Who We’re Looking For</b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We’re looking for individuals who enjoy a challenge and are eager to grow with us. We’re looking for:<o:p></o:p></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6'>A proactive, solution-oriented decision maker with capacity to take ownership of resolving the customer issue and act as an advocate<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6'>A strong ability to ask questions and think critically to uncover root cause of customer issue<o:p></o:p></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Natural tendency to quickly problem-solve in the most stressful situations<o:p></o:p></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level1 lfo7'>A “can-do” attitude and positive personality with great verbal and written communication<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level1 lfo7'>Capability to learn new systems and tools in a fast-paced environment<o:p></o:p></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Must have a minimum internet speed of at least 7 mbps upload and minimum of at least 20 mbps download.</b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i>Education and Experience</i><o:p></o:p></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo8'>High school diploma or equivalent required<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo8'>Customer service or retail experience is always a plus<o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo8'><b>Must live within 2 hours of one of our four call center locations</b><o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo8'>Proficiency with MS Office and basic math skills<o:p></o:p></li></ul><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Lonnie T. Swafford – Board Member<o:p></o:p></p><p class=MsoNormal>National Federation of the Blind of Kentucky<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>