<html class="apple-mail-supports-explicit-dark-mode"><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr"></div><div dir="ltr"><br><br><br>Begin forwarded message:<br><br></div><blockquote type="cite"><div dir="ltr"><b>From:</b> lonnie.t.swafford@gmail.com<br><b>Date:</b> January 22, 2026 at 09:37:39 EST<br><b>To:</b> members@nfbgl.org<br><b>Subject:</b> <b>LG&E and KU launch proactive power outage alerts to help keep customers better informed</b><br><br></div></blockquote><blockquote type="cite"><div dir="ltr">\ufeff<meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="Generator" content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
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</o:shapelayout></xml><![endif]--><div class="WordSection1"><p class="MsoNormal">Good Morning,</p><p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt">With the winter storm forecast for this weekend, and the launch of this new service as of January 20, I wanted to send out the info in case someone may find it useful. I am hopeful of course it is not needed but it is good to know. Here is hoping you have a safe, warm and outage free weekend! Please see below: <o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p><div><p class="MsoNormal"><span style="font-size:14.0pt;mso-ligatures:none">Lonnie Swafford<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:none">Senior Customer Representative | Residential Service | LG&E and KU<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:none">820 W Broadway, Louisville, KY 40202<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:none">Broadway Office Complex-3<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:none">O: (502) 627-2000<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:none">Lge-ku.com<o:p></o:p></span></p></div><p class="MsoNormal"><span style="font-size:11.0pt"><a href="https://intranet.sp.lgeenergy.int/news/Lists/Posts/Post.aspx?ID=17746"><b>LG&E and KU launch proactive power outage alerts to help keep customers better informed</b></a><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt">Wednesday, January 21, 2026<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">\u200b</span><span style="font-size:11.0pt"><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b</span><span style="font-size:11.0pt;mso-ligatures:none"><img alt="image001.png" src="cid:image001.png@01DC8B7E.A9FF8E30"></span><span style="font-size:11.0pt"><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">\u200b\u200b\u200b\u200b\u200b\u200b</span><span style="font-size:11.0pt">LG&E and KU are making it even easier for customers to stay informed and track the latest updates during power outages. The utilities are launching new proactive power outage alerts to automatically notify customers when an outage is detected at their home or business \u2013 the latest customer offering to roll out as part of the utilities' robust, long-term system enhancements and technology improvement projects.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt"> <o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt">Beginning this week, customers can receive proactive, automated text messages or phone calls when an outage is detected at their property, along with estimated restoration times (as soon as they are known) and confirmation once power is restored. This new technology enhancement is available through the utilities' secure digital communications network and the more than one million advanced electric meters LG&E and KU have installed for customers.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt"> <o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt">"Our customers are relying on us to keep them informed and restore service safely and as quickly as possible if they experience a power outage. Our new proactive alert service gives our customers faster and more timely information when they need it most," said LG&E and KU Vice President of Customer Service <b>Shannon Montgomery</b>. "This new service is just one of the many ways we're embracing modern technology and investing in system enhancements for our customers to further defend against stronger and more frequent storms while improving the customer experience."<o:p></o:p></span></p><p class="MsoNormal"><b><span style="font-size:11.0pt"> </span></b><span style="font-size:11.0pt"><o:p></o:p></span></p><p class="MsoNormal"><b><span style="font-size:11.0pt">How the alerts work</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt">Customers' new advanced meters will communicate directly with LG&E and KU's systems, automatically alerting the utilities when an outage occurs.<o:p></o:p></span></p><ul style="margin-top:0in" type="circle"><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:11.0pt">Outage alerts and updates will be sent via text or automated phone call to the mobile phone or landline number that a customer has provided for their account.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:11.0pt">Customers can update at any time their preferred contact information tied to their account using LG&E and KU's <a href="https://lge-ku.com/selfserve"><b>self-serve options</b></a> (mobile app, online via My Account or automated phone system), which are available 24/7.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:11.0pt">Text alerts will appear from <b>4LGEKU (454358)</b>, and automated phone calls will appear from <b>800-331-7370</b> for LG&E customers and <b>800-981-0600</b> for KU/ODP customers.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:11.0pt">Customers are encouraged to save these numbers in their contacts for easy recognition.<o:p></o:p></span></li></ul><p class="MsoNormal"><span style="font-size:11.0pt"> <o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt">The new outage alert service complements LG&E and KU's existing suite of outage reporting and tracking tools, including outage texting and the interactive outage map and mobile app, which provide near real-time information on outages and restoration progress.<o:p></o:p></span></p><p class="MsoNormal"><b><span style="font-size:11.0pt"> </span></b><span style="font-size:11.0pt"><o:p></o:p></span></p><p class="MsoNormal"><b><span style="font-size:11.0pt">Part of a stronger, smarter, more reliable grid</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt">The new outage alert service is another example of how innovation and technology are transforming the way LG&E and KU serve customers. The utilities continue to strengthen the backbone of their energy grid \u2014 replacing aging infrastructure, adding automation, and using data and digital tools to deliver more dependable service.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt"> <o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt">LG&E and KU are<b> </b>using a robust data-driven strategy and revised system design criteria to withstand more ice accumulation and up to 100 mile-per-hour wind gusts. They're installing stronger wires and poles for system hardening; replacing wooden poles on the transmission system for steel poles; and investing in real-time monitoring and automated technologies. As a result in recent years, the frequency of power outages has reduced by 40% and the duration of time customers are without power has reduced by 30%.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt"> <o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt">The utilities also are making significant technology improvements, including their new advanced meter technology, and upgrading information technology systems to further improve customer billing and add even more protection against cyber-related threats.<o:p></o:p></span></p><p class="MsoNormal"><b><span style="font-size:11.0pt"> </span></b><span style="font-size:11.0pt"><o:p></o:p></span></p><p class="MsoNormal"><b><span style="font-size:11.0pt">Important safety reminders</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt">The utilities remind customers to never text to report a potential natural gas leak or downed power line.<o:p></o:p></span></p><ul style="margin-top:0in" type="circle"><li class="MsoNormal" style="mso-list:l1 level1 lfo6"><span style="font-size:11.0pt">LG&E customers who suspect a natural gas leak should evacuate the area immediately, call 911, and notify LG&E by calling 502-589-1444 or 800-331-7370 (1-1-1).<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo6"><span style="font-size:11.0pt">Stay away from downed wires. Keep others away, too. Always assume any downed wire is an energized power line and <b>call LG&E or KU immediately:</b><o:p></o:p></span></li><ul style="margin-top:0in" type="circle"><li class="MsoNormal" style="mso-list:l1 level2 lfo6"><span style="font-size:11.0pt">LG&E customers: 508-589-1444 or 800-331-7370 (1-1-3)<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level2 lfo6"><span style="font-size:11.0pt">KU/ODP customers: 800-981-0600 (1-1-2).<o:p></o:p></span></li></ul></ul><p class="MsoNormal"><span style="font-size:11.0pt"> <o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt">For more information, visit <a href="https://lge-ku.com/outages"><b>lge-ku.com/outages</b></a>.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;mso-ligatures:none">Lonnie Swafford<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:none">Senior Customer Representative | Residential Service | LG&E and KU<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:none">820 W Broadway, Louisville, KY 40202<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:none">Broadway Office Complex-3<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:none">O: (502) 627-2000<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:none">Lge-ku.com<o:p></o:p></span></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p><p style="margin:5.0pt"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black">Business Use<o:p></o:p></span></p><div><p class="MsoNormal"><span style="mso-ligatures:none">----------------------------------------- The information contained in this transmission is intended only for the person or entity to which it is directly addressed or copied. 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