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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Please see the job posting below.<o:p></o:p></p><div style='border:solid #F2F2F2 3.0pt;padding:11.0pt 11.0pt 11.0pt 11.0pt'><p class=menuitem style='mso-margin-top-alt:0in;margin-right:11.25pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;background:white'><span style='color:black'><a href="https://nfb.org/about-us/career-opportunities/operations-specialist-nfb-newsliner-advocacy-and-policy-department">Operations Specialist - NFB-NEWSLINE® (Advocacy and Policy Department) | National Federation of the Blind</a></span><o:p></o:p></p><p class=menuitem style='mso-margin-top-alt:0in;margin-right:11.25pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;background:white'><span style='font-size:13.5pt;font-family:"Lato",serif;color:black'> </span><o:p></o:p></p></div><h1 style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;background:white'><span class=field><span style='font-size:39.0pt;font-family:"Lato",serif;color:black;font-weight:normal'>Operations Specialist - NFB-NEWSLINE® (Advocacy and Policy Department)</span></span><o:p></o:p></h1><h2 style='mso-margin-top-alt:22.5pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;background:white;box-sizing: border-box;color:inherit'><span style='font-size:27.0pt;font-family:"Lato",serif;color:black;font-weight:normal'>Description</span><o:p></o:p></h2><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif;color:black'>The National Federation of the Blind is a membership organization of blind people from each of the fifty states, the District of Columbia, and Puerto Rico. As America's civil rights organization of the blind, the Federation is a coordinated network of skilled advocates, resources, and programs that raise expectations of the blind in society and create opportunities for blind people to live the lives they want. The staff of the Federation are central to the organized blind movement by providing support, professional expertise, and daily contributions to the success of the organization. Working under the direction of the Federation's elected President, the staff advise the organization's leadership and contribute to the vibrant, energetic, and collaborative culture of the organization that raises expectations throughout society.</span><o:p></o:p></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif;color:black'>The Advocacy and Policy Department of the National Federation of the Blind is responsible for assisting the President in the coordination and management of all federal legislative and regulatory advocacy; providing affiliates with state and local legislative technical assistance, strategy development and training; membership support with education, employment, and social security issues; the administration of our Independence Market; and the administration of the NFB-NEWSLINE® system.</span><o:p></o:p></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif;color:black'>NFB-NEWSLINE is a free audio and Braille information service for blind, low-vision, deafblind, or print-disabled US residents. It provides access to over 500 publications including national, state and international newspapers, breaking news, magazines, emergency weather alerts, retail ads, job listings, and TV listings. Subscribers can access these publications via a touchtone telephone, the internet, OnDemand email, portable players or iOS Devices such as an iPhone, iPod, or iPad. For more information, visit <a href="http://www.nfbnewsline.org/" target="_blank"><span style='color:#005AA3'>www.nfbnewsline.org</span></a>.</span><o:p></o:p></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif;color:black'>The National Federation of the Blind is seeking an Operations Specialist to work with the NFB-NEWSLINE group to assist with taking the service to the next level. The successful candidate is an efficient and multitasking self-starter who can formulate strategies to drive process improvement and will report to the Director of Sponsored Technology Programs.</span><o:p></o:p></p><h2 style='mso-margin-top-alt:22.5pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;background:white;box-sizing: border-box;color:inherit'><span style='font-size:27.0pt;font-family:"Lato",serif;color:black;font-weight:normal'>Responsibilities</span><o:p></o:p></h2><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Manage and track NFB-NEWSLINE problem resolution.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Manage and improve customer relationship management processes.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Manage and improve the subscriber onboarding, training, and customer service experience.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Assist with the implementation of strategic objectives.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Assist with the management of system enhancements and track implementation progress.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Assist with NFB-NEWSLINE state sponsor contracts.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Works as the liaison with accounting to prepare invoices and track payments.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Provides presentations to community stakeholders on NFB-NEWSLINE.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Analyze NFB-NEWSLINE usage trends and make recommendations on resource allocation. </span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Provides back-up assistance to the Director of Sponsored Technology Programs.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Some overnight travel is required.</span><o:p></o:p></li></ul><h2 style='mso-margin-top-alt:22.5pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;background:white;box-sizing: border-box;color:inherit'><span style='font-size:27.0pt;font-family:"Lato",serif;color:black;font-weight:normal'>Qualifications</span><o:p></o:p></h2><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Experience with NFB-NEWSLINE preferred but not required.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Bachelor’s degree in Business, Operations Management, or related field. Equivalent work experience will be considered.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Excellent interpersonal skills, including ability to effectively relate to a wide variety of people.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Strong analytical skills.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Ability to build relationships with community stakeholders including state sponsors, subscribers, and other disability organizations.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Knowledge of organizational effectiveness and operations management.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Familiarity with business and financial principles.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Excellent verbal and written communication skills.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Leadership ability.</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Outstanding organizational skills.</span><o:p></o:p></li></ul><h2 style='mso-margin-top-alt:22.5pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;background:white;box-sizing: border-box;color:inherit'><span style='font-size:27.0pt;font-family:"Lato",serif;color:black;font-weight:normal'>Top Skills & Proficiencies</span><o:p></o:p></h2><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo9;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Leadership</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo9;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Customer Service</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo9;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Business Management</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo9;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Teamwork</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo9;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Data Processing Skills</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo9;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Communication Skills</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo9;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Reporting Skills</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo9;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Deadline-Oriented</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo9;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Critical Thinking and Problem-Solving Skills</span><o:p></o:p></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo9;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif'>Planning and Organizing</span><o:p></o:p></li></ul><h2 style='mso-margin-top-alt:22.5pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;background:white;box-sizing: border-box;color:inherit'><span style='font-size:27.0pt;font-family:"Lato",serif;color:black;font-weight:normal'>How to Apply</span><o:p></o:p></h2><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif;color:black'>We seek individuals who wish to identify with a cause and to assist in advocacy for a group long denied equal opportunity to succeed or fail based on ability and not be denied opportunity based on society’s stereotypes.</span><o:p></o:p></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif;color:black'>This job is open until filled. Applicants should send, preferably via email, a résumé and cover letter indicating salary requirements to: Human Resources, National Federation of the Blind, 200 East Wells Street at Jernigan Place, Baltimore, MD 21230; telephone 410-659-9314, ext. 2488; fax 410-685-5653; email <a href="mailto:HR@nfb.org"><span style='color:#005AA3'>HR@nfb.org</span></a>.</span><o:p></o:p></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;background:white;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Lato",serif;color:black'>The National Federation of the Blind is an equal opportunity employer. Accordingly, all terms and conditions of employment will be carried out without regard to race, creed, color, religion, gender, sexual orientation, nationality, marital status, age, or disability. For more detailed information about our commitment to equal opportunity in employment, please email a request to <a href="mailto:HR@nfb.org"><span style='color:#005AA3'>HR@nfb.org</span></a>.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt'> <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='font-size:12.0pt'>Ronza Othman, </span></b><span style='font-size:12.0pt'>President</span><o:p></o:p></p><p class=MsoNormal>National Federation of the Blind of Maryland<o:p></o:p></p><p class=MsoNormal>443-426-4110<o:p></o:p></p><p class=MsoNormal>Pronouns: she, her, hers<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>The National Federation of the Blind of Maryland knows that blindness is not the characteristic that defines you or your future. Every day we raise the expectations of blind people, because low expectations create obstacles between blind people and our dreams. You can live the life you want; blindness is not what holds you back<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>