<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><b>Urgent hiring: If interested in the position, please contact:<o:p></o:p></b></p><p class=MsoNormal><b>Quinita Garrett, LCPC, NCC, Director of Call Center and System Coordination <o:p></o:p></b></p><p class=MsoNormal><b>Baltimore Crisis Response, Inc.<o:p></o:p></b></p><p class=MsoNormal><b>(410) 433.5255 extension 331<o:p></o:p></b></p><p class=MsoNormal><b>301.741.5109 (cell)<o:p></o:p></b></p><p class=MsoNormal><b>or <o:p></o:p></b></p><p class=MsoNormal><b>apply through Indeed and Human Resources will notify Quinita. Virtual and In-person interviews will be held for full-time and part-time weekend positions.<o:p></o:p></b></p><p class=MsoNormal><b><o:p> </o:p></b></p><p class=MsoNormal><b>Call Center Counselors for the Central Maryland Crisis Response System <o:p></o:p></b></p><p class=MsoNormal>Pay $22.00 per hour.<o:p></o:p></p><p class=MsoNormal>Description: The goal of the call center counselor is to provide<span style='font-size:9.0pt;font-family:"Noto Sans",sans-serif;color:#2D2D2D'> </span><span style='font-size:12.0pt;color:#2D2D2D'>appropriate services to callers across Baltimore City, Baltimore County, Howard County, and Carroll County. These services may include supportive counseling, information and referrals, crisis intervention counseling, suicide prevention and intake screening of callers to the Mobile Teams and other community services.</span><span style='font-size:12.0pt'> This is an in-person position.<o:p></o:p></span></p><p class=MsoNormal><b><u><span style='font-size:12.0pt'>Scope of Work</span></u></b><span style='font-size:12.0pt'>:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#2D2D2D'>Ability to work in a highly stressful environment that deals with frequent suicidal callers.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#2D2D2D'>Assesses each caller’s presenting problem, support systems, coping skills and level of emergency to determine appropriate intervention.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#2D2D2D'>Intervenes appropriately with callers who present imminent danger to self or others, including assessing lethality and taking necessary steps to intervene.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#2D2D2D'>Completes all shift-to-shift forms for transfer of information between shifts.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#2D2D2D'>Access bed registry and other resources to connect callers to services.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#2D2D2D'>Comply with Central Maryland Crisis Standards and BCRI’s Secondary Trauma Prevention policy in providing services to the community.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#2D2D2D'>Adhere to Lifeline Standards, Crisis Now Standards, and other accrediting bodies best practices.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#2D2D2D'>Participate in regularly scheduled supervision and debriefing sessions as appropriate.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#2D2D2D'>If self-identified as a peer, participate in regular peer support sessions.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#2D2D2D'>Adhere to annual training requirements and other duties as requested.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#2D2D2D'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span style='font-size:12.0pt;color:#2D2D2D'>Education requirements</span></u></b><span style='font-size:12.0pt;color:#2D2D2D'>:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#2D2D2D'>High school diploma, bachelor’s degree preferred or individuals with lived experience.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#2D2D2D'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span style='font-size:12.0pt;color:#2D2D2D'>Experience:<o:p></o:p></span></u></b></p><p class=MsoNormal><span style='font-size:12.0pt'>One year of community mental health experience desirable or lived experience.<span style='mso-ligatures:standardcontextual'><o:p></o:p></span></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span style='font-size:12.0pt'>Physical demands</span></u></b><span style='font-size:12.0pt'>: accessible <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span style='font-size:12.0pt'>Working conditions/Hazards</span></u></b><span style='font-size:12.0pt'>: </span><span style='font-size:12.0pt;color:#2D2D2D'>Potential exposure to highly charged, stressful and emotional situations; potential exposure to aggressive encounters.</span><span style='font-size:12.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span style='font-size:12.0pt'>Full-time benefits</span></u></b><span style='font-size:12.0pt'>: Medical, Denal, Vision, 403(b) Retirement Plan, Vacation, Sick, Personal, and Holiday Leave. Medical participants receive a $1,500 debit card to cover eligible deductible and copay expenses.<o:p></o:p></span></p><p class=MsoNormal><b><u><span style='font-size:12.0pt'>Part-time benefits</span></u></b><span style='font-size:12.0pt'>: 403(b) Retirement Plan, Sick and Safe Leave.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Baltimore Crisis Response Incorporated (BCRI) is the city’s first and only comprehensive crisis center. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>BCRI is a 509(c) (3) private non-profit behavioral health and crisis services organization. Since 1992, they have helped countless individuals overcome mental health and substance use disorders, regardless of ability to pay or time of day. Operating call center services, mobile response, crisis, and substance use residential units, and more, they work in partnership with other city providers to create new and innovative ways to sere Baltimore City and Maryland’s communities.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='font-size:12.0pt'>Ronza Othman, </span></b><span style='font-size:12.0pt'>President</span><o:p></o:p></p><p class=MsoNormal>National Federation of the Blind of Maryland<o:p></o:p></p><p class=MsoNormal>443-426-4110<o:p></o:p></p><p class=MsoNormal>Pronouns: she, her, hers<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>The National Federation of the Blind of Maryland knows that blindness is not the characteristic that defines you or your future. Every day we raise the expectations of blind people, because low expectations create obstacles between blind people and our dreams. You can live the life you want; blindness is not what holds you back<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>