[nfbmi-talk] mcb's only il survey 2009
joe harcz Comcast
joeharcz at comcast.net
Sat Apr 14 11:47:21 UTC 2012
It was in the CIC packet
----- Original Message -----
From: "Christine Boone" <christine_boone at comcast.net>
To: "NFB of Michigan Internet Mailing List" <nfbmi-talk at nfbnet.org>
Sent: Friday, April 13, 2012 9:01 PM
Subject: Re: [nfbmi-talk] mcb's only il survey 2009
Joe, why do you send this old stuff?
On Apr 12, 2012, at 6:25 AM, joe haÍrcz Comcast wrote:
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> Date: March 17, 2009
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> To: Patrick Cannon
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> From: Bob Robertson
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> Re: IL Survey Results
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> This report will highlight the findings of the Independent Living portion
> of the telephone survey conducted by staff at the Michigan Commission on
> Disability Concerns. The VR portion of the survey was completed late last
> fall and a similar report was given to you in early December, 2008.
>
>
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> As noted before, this survey was a result of hours of discussion and
> review by many different parties. It took several months to finally come
> up with a list of questions that were acceptable to all concerned. The
> final approval for our questions was given by Dr. Brenda Cavanaugh at
> Mississippi State University who has some expertise and experience in
> surveying.
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> One way this part of the survey differed from the VR part was in the
> difficulty locating the consumers. The target group was those clients with
> a case closed during the previous year. Unfortunately, the response rate
> was lower than we hoped for. Sixty-one of them could not be reached by
> phone because either the number had been disconnected or was no longer the
> number of the person we were trying to survey. It was found out that
> another 19 of them had passed away and 9 simply refused to answer or were
> medically unable to participate in the survey. There was also a relatively
> high number of people who had no recollection of ever working with MCB.
> This happens occasionally because people just don’t remember the agency
> that was helping them out but in this survey, there seemed to be more than
> usual.
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> The results of the survey are described on the following pages. The number
> in parenthesis is the total number of responses for that answer. The
> survey also had a few open-ended questions so those responses are included
> as well.
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> If you have any questions about these results, let me know.
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> cc: Leamon Jones
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> Sherri Heibeck
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> Christine Boone
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> Satisfaction Survey – IL closed cases
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> Completed – December 2008
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> 1. How did you hear of the Commission?
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> 1. Family (8)
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> 2. Friend (12)
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> 3. Doctor (24)
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> 4. Media (1)
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> 5. Other
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> - Council on Aging (2)
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> - Visiting nurse
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> - Hospital
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> - Self
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> - Washtenaw Library
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> - MCB called me
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> - Saw a notice in my apt complex
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> Comments:
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> - Never heard of MCB (3)
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> - Never got MCB services (5)
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> - Can’t recall (5)
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> 2. Why did you seek services from the Commission? (Please
> check all that apply.)
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> 1. Family made me (6)
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> 2. Couldn’t care for my family (8)
>
> 3. Reading problems (41)
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> 4. Needed help managing my medications (13)
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> 5. I wanted to be able to go places alone (16)
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> 6. To stay out of a nursing home and live independently (38)
>
> 7. Other
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> - Don’t remember seeking services (2)
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> - Acted on my own initiative
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> - Needed stronger magnification (2)
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> - Needed help with stove/oven
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> - Get assistive device (watch)
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> - Doctor’s encouragement (4)
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> - To maintain employment (2)
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> - Cooking and driving
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> - Daily skills training
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> - Mobility concerns
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> - Couldn’t see to write
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> 3. How much did the MI Commission for the Blind services
> help you to have a more positive attitude about your blindness?
>
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> 1 – not at all (2)
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> 2 – somewhat (22)
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> 3 – a great deal (27)
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> Comments:
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> - still live independently
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> - never had to pay for most needed assistive devices
>
> - always had a positive attitude (3)
>
> - couldn’t be nicer
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> - didn’t do much
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> 4. Have you attended a week long mini adjustment program?
>
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> Yes – 9
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> No – 42
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> If yes, how satisfied were you with the services?
>
> 1 – not at all satisfied (0)
>
> 2 – somewhat satisfied (1)
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> 3 – very satisfied (8)
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> 5. In the past two years, did you take classes at the MCB
> Training Center in Kalamazoo?
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> Yes – 0
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> No – 50
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> 6. In the past two years have you taken classes at Visually
> Handicapped Services at Detroit Receiving Hospital?
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> Yes – 0
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> No – 53
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> 7. In the past two years, did you receive teaching services
> in your home?
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> Yes – 8
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> No – 44
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> If yes, how satisfied were you with the services?
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> 1 – not at all (0)
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> 2 – somewhat (2)
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> 3 – very (6)
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> 8. How was the Commission for the Blind most helpful to
> you?
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> - magnifying glass, watch, assistive devices (13)
>
> - medication advice, talking books, dark glasses
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> - they get things I need
>
> - books on tape – keeps me from going nuts
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> - can’t recall
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> - markers on appliances (6)
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> - transportation to doctor
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> - reading material
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> - telephone with big numbers (3), talking clock, TV
> remote
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> - hard to say, paid for most things herself
>
> - talking book (6)
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> - cassettes
>
> - information, very helpful, followed thru on what
> they said they would do
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> - book club at Washtenaw Library, cane, greater
> confidence
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> - someone coming by to show her things she needed to
> do
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> - made me realize I was not as bad off as I thought I
> was
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> - painted steps and tied rope from house to mailbox
>
> - just being available
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> - how to fold money
>
> - computer literacy instruction
>
> - gave me more positive outlook and made me more
> determined to be self-sufficient, overcame social barriers, increased
> awareness of discrimination laws
>
> - they provided just about everything I needed –
> walking assistance, computer training, and reading machine
>
> - large print calendars, how to sew, baking utensils
>
> - provided VA phone number
>
> - providing advice and encouragement
>
> - talking clock, forms to write checks
>
> - low vision program and better glasses
>
> - someone to talk to but couldn’t provide any real
> assistance
>
> - Braille (2)
>
> - Their interest in knowing what the goals of the
> recipient are
>
> - Cooking skills
>
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> 9. Now that you’ve received services from MCB, what is one
> thing you can do that you couldn’t do before?
>
>
>
> - can read menu better
>
> - not sure / can’t think of any (16)
>
> - more independent
>
> - can do own laundry because markings on washer
>
> - better at cooking (4)
>
> - ability to enjoy books and assistive devices
>
> - tell what time it is (3)
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> - use the phone
>
> - stove and dryer now easier to use (3)
>
> - reading (5)
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> - can read thermostat and labels so could cook
>
> - magnifier goggles let her see the large ships in the
> river near her
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> - go shopping alone because of the cane
>
> - using cutting board and can opener
>
> - can cross street and no longer afraid to do things
> alone
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> - see and read
>
> - reading Braille (2)
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> - using the computer (2)
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> - walking training
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> - can order assistive devices from the catalog
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> - talking books and magazines
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> - didn’t really need any help
>
> - better attitude towards vision loss and general
> outlook on life (2)
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> - a number of things
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> 10. Would you refer a family member or friend who is blind to
> the Commission for services?
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> Yes – 48
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> No – 0
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> Comments:
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> - not sure
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> - MCB person who helped her not a good communicator
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> 11. What additional services could the Commission have provided
> you with that would have enhanced your ability to live more independently?
>
>
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> - large magnifier to read newspaper
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> - need more training and services now
>
> - can’t think of any, not the type of person who asks
> for things, have always tried to be independent
>
> - magnification screen for TV
>
> - can’t think of any, MCB performed well beyond
> expectations
>
> - more info on reading machines and other similar
> technologies
>
> - could have provided cooking and shopping skills
>
> - more emphasis on job placement, there’s no active
> recruitment by MCB to seek placement of blind or visually impaired, more
> training/higher education grants, etc. to help lead to gainful employment
>
> - could have provided greater awareness of programs,
> never knew anything about
>
> - more follow-up would have been nice
>
> - if MCB had more money available to provide special
> equipment and apparatus it would be helpful
>
> - financial compensation for those who provide
> additional assistance
>
> - could have taught wife how to provide better
> assistance to him
>
> - during an eye exam in Traverse City, used a
> magnifier that provided virtually perfect vision, MCB follow-up said
> doctor showed it only worked for one eye and provided a binocular unit
> which didn’t help, wished he could’ve gotten the magnifier he used at
> doctor’s office
>
> - better communication
>
> - should have kept the first person who provided
> assistance instead of changing to someone else
>
> - can’t think of anything (34)
>
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> 12. How satisfied were you with the communication between you
> and the Commission staff?
>
>
>
> Very satisfied (28)
>
> Satisfied (13)
>
> Somewhat satisfied (2)
>
> Not satisfied (4)
>
> Not sure (3)
>
>
>
> Comments:
>
>
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> - no one responds to her calls now
>
> - communication
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> _______________________________________________
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