[nfbmi-talk] mcb's only il survey 2009
Jacalyn Paulding
jacalynpaulding at gmail.com
Sun Apr 15 23:50:57 UTC 2012
Agreed! Topical and relevant! Fred you are reading my mind.
Sent from my iPhone
On Apr 13, 2012, at 9:17 PM, "Fred Wurtzel" <f.wurtzel at att.net> wrote:
> hi,
>
> yes, Joe, this list is for us to communicate with each other, not to do
> archeological or anthropological research. If this is of interest, simply
> send it to yourself and read it as it comes in. This kind of stuff impedes
> the regular business of this list and reduces participation by those who may
> need this list to do Federation work. Please be more considerate of others.
>
> Thank you.
>
> Best Regards,
>
> Fred
>
> -----Original Message-----
> From: nfbmi-talk-bounces at nfbnet.org [mailto:nfbmi-talk-bounces at nfbnet.org]
> On Behalf Of Christine Boone
> Sent: Friday, April 13, 2012 9:02 PM
> To: NFB of Michigan Internet Mailing List
> Subject: Re: [nfbmi-talk] mcb's only il survey 2009
>
> Joe, why do you send this old stuff?
> On Apr 12, 2012, at 6:25 AM, joe haÍrcz Comcast wrote:
>
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>> Date: March 17, 2009
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>> To: Patrick Cannon
>>
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>> From: Bob Robertson
>>
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>> Re: IL Survey Results
>>
>>
>>
>>
>>
>> This report will highlight the findings of the Independent Living portion
> of the telephone survey conducted by staff at the Michigan Commission on
> Disability Concerns. The VR portion of the survey was completed late last
> fall and a similar report was given to you in early December, 2008.
>>
>>
>>
>> As noted before, this survey was a result of hours of discussion and
> review by many different parties. It took several months to finally come up
> with a list of questions that were acceptable to all concerned. The final
> approval for our questions was given by Dr. Brenda Cavanaugh at Mississippi
> State University who has some expertise and experience in surveying.
>>
>>
>>
>> One way this part of the survey differed from the VR part was in the
> difficulty locating the consumers. The target group was those clients with a
> case closed during the previous year. Unfortunately, the response rate was
> lower than we hoped for. Sixty-one of them could not be reached by phone
> because either the number had been disconnected or was no longer the number
> of the person we were trying to survey. It was found out that another 19 of
> them had passed away and 9 simply refused to answer or were medically unable
> to participate in the survey. There was also a relatively high number of
> people who had no recollection of ever working with MCB. This happens
> occasionally because people just don’t remember the agency that was helping
> them out but in this survey, there seemed to be more than usual.
>>
>>
>>
>> The results of the survey are described on the following pages. The number
> in parenthesis is the total number of responses for that answer. The survey
> also had a few open-ended questions so those responses are included as well.
>
>>
>>
>>
>> If you have any questions about these results, let me know.
>>
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>> cc: Leamon Jones
>>
>> Sherri Heibeck
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>> Christine Boone
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>> Satisfaction Survey – IL closed cases
>>
>> Completed – December 2008
>>
>>
>>
>>
>>
>> 1. How did you hear of the Commission?
>>
>>
>>
>> 1. Family (8)
>>
>> 2. Friend (12)
>>
>> 3. Doctor (24)
>>
>> 4. Media (1)
>>
>> 5. Other
>>
>> - Council on Aging (2)
>>
>> - Visiting nurse
>>
>> - Hospital
>>
>> - Self
>>
>> - Washtenaw Library
>>
>> - MCB called me
>>
>> - Saw a notice in my apt complex
>>
>>
>>
>> Comments:
>>
>> - Never heard of MCB (3)
>>
>> - Never got MCB services (5)
>>
>> - Can’t recall (5)
>>
>>
>>
>>
>>
>> 2. Why did you seek services from the Commission? (Please
> check all that apply.)
>>
>>
>>
>> 1. Family made me (6)
>>
>> 2. Couldn’t care for my family (8)
>>
>> 3. Reading problems (41)
>>
>> 4. Needed help managing my medications (13)
>>
>> 5. I wanted to be able to go places alone (16)
>>
>> 6. To stay out of a nursing home and live independently (38)
>>
>> 7. Other
>>
>> - Don’t remember seeking services (2)
>>
>> - Acted on my own initiative
>>
>> - Needed stronger magnification (2)
>>
>> - Needed help with stove/oven
>>
>> - Get assistive device (watch)
>>
>> - Doctor’s encouragement (4)
>>
>> - To maintain employment (2)
>>
>> - Cooking and driving
>>
>> - Daily skills training
>>
>> - Mobility concerns
>>
>> - Couldn’t see to write
>>
>>
>>
>>
>>
>> 3. How much did the MI Commission for the Blind services
> help you to have a more positive attitude about your blindness?
>>
>>
>>
>> 1 – not at all (2)
>>
>> 2 – somewhat (22)
>>
>> 3 – a great deal (27)
>>
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>> Comments:
>>
>> - still live independently
>>
>> - never had to pay for most needed assistive devices
>>
>> - always had a positive attitude (3)
>>
>> - couldn’t be nicer
>>
>> - didn’t do much
>>
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>> 4. Have you attended a week long mini adjustment program?
>>
>>
>>
>> Yes – 9
>>
>> No – 42
>>
>>
>>
>> If yes, how satisfied were you with the services?
>>
>> 1 – not at all satisfied (0)
>>
>> 2 – somewhat satisfied (1)
>>
>> 3 – very satisfied (8)
>>
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>>
>>
>>
>> 5. In the past two years, did you take classes at the MCB
> Training Center in Kalamazoo?
>>
>>
>>
>> Yes – 0
>>
>> No – 50
>>
>> 6. In the past two years have you taken classes at Visually
> Handicapped Services at Detroit Receiving Hospital?
>>
>>
>>
>> Yes – 0
>>
>> No – 53
>>
>>
>>
>>
>>
>> 7. In the past two years, did you receive teaching services
> in your home?
>>
>>
>>
>> Yes – 8
>>
>> No – 44
>>
>>
>>
>> If yes, how satisfied were you with the services?
>>
>>
>>
>> 1 – not at all (0)
>>
>> 2 – somewhat (2)
>>
>> 3 – very (6)
>>
>>
>>
>>
>>
>> 8. How was the Commission for the Blind most helpful to
> you?
>>
>>
>>
>> - magnifying glass, watch, assistive devices (13)
>>
>> - medication advice, talking books, dark glasses
>>
>> - they get things I need
>>
>> - books on tape – keeps me from going nuts
>>
>> - can’t recall
>>
>> - markers on appliances (6)
>>
>> - transportation to doctor
>>
>> - reading material
>>
>> - telephone with big numbers (3), talking clock, TV
> remote
>>
>> - hard to say, paid for most things herself
>>
>> - talking book (6)
>>
>> - cassettes
>>
>> - information, very helpful, followed thru on what
> they said they would do
>>
>> - book club at Washtenaw Library, cane, greater
> confidence
>>
>> - someone coming by to show her things she needed to
> do
>>
>> - made me realize I was not as bad off as I thought I
> was
>>
>> - painted steps and tied rope from house to mailbox
>>
>> - just being available
>>
>> - how to fold money
>>
>> - computer literacy instruction
>>
>> - gave me more positive outlook and made me more
> determined to be self-sufficient, overcame social barriers, increased
> awareness of discrimination laws
>>
>> - they provided just about everything I needed –
> walking assistance, computer training, and reading machine
>>
>> - large print calendars, how to sew, baking utensils
>>
>> - provided VA phone number
>>
>> - providing advice and encouragement
>>
>> - talking clock, forms to write checks
>>
>> - low vision program and better glasses
>>
>> - someone to talk to but couldn’t provide any real
> assistance
>>
>> - Braille (2)
>>
>> - Their interest in knowing what the goals of the
> recipient are
>>
>> - Cooking skills
>>
>>
>>
>>
>>
>> 9. Now that you’ve received services from MCB, what is one
> thing you can do that you couldn’t do before?
>>
>>
>>
>> - can read menu better
>>
>> - not sure / can’t think of any (16)
>>
>> - more independent
>>
>> - can do own laundry because markings on washer
>>
>> - better at cooking (4)
>>
>> - ability to enjoy books and assistive devices
>>
>> - tell what time it is (3)
>>
>> - use the phone
>>
>> - stove and dryer now easier to use (3)
>>
>> - reading (5)
>>
>> - can read thermostat and labels so could cook
>>
>> - magnifier goggles let her see the large ships in the
> river near her
>>
>> - go shopping alone because of the cane
>>
>> - using cutting board and can opener
>>
>> - can cross street and no longer afraid to do things
> alone
>>
>> - see and read
>>
>> - reading Braille (2)
>>
>> - using the computer (2)
>>
>> - walking training
>>
>> - can order assistive devices from the catalog
>>
>> - talking books and magazines
>>
>> - didn’t really need any help
>>
>> - better attitude towards vision loss and general
> outlook on life (2)
>>
>> - a number of things
>>
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>>
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>> 10. Would you refer a family member or friend who is blind to
> the Commission for services?
>>
>>
>>
>> Yes – 48
>>
>> No – 0
>>
>>
>>
>> Comments:
>>
>> - not sure
>>
>> - MCB person who helped her not a good communicator
>>
>>
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>>
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>> 11. What additional services could the Commission have provided
> you with that would have enhanced your ability to live more independently?
>>
>>
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>> - large magnifier to read newspaper
>>
>> - need more training and services now
>>
>> - can’t think of any, not the type of person who asks
> for things, have always tried to be independent
>>
>> - magnification screen for TV
>>
>> - can’t think of any, MCB performed well beyond
> expectations
>>
>> - more info on reading machines and other similar
> technologies
>>
>> - could have provided cooking and shopping skills
>>
>> - more emphasis on job placement, there’s no active
> recruitment by MCB to seek placement of blind or visually impaired, more
> training/higher education grants, etc. to help lead to gainful employment
>>
>> - could have provided greater awareness of programs,
> never knew anything about
>>
>> - more follow-up would have been nice
>>
>> - if MCB had more money available to provide special
> equipment and apparatus it would be helpful
>>
>> - financial compensation for those who provide
> additional assistance
>>
>> - could have taught wife how to provide better
> assistance to him
>>
>> - during an eye exam in Traverse City, used a
> magnifier that provided virtually perfect vision, MCB follow-up said doctor
> showed it only worked for one eye and provided a binocular unit which didn’t
> help, wished he could’ve gotten the magnifier he used at doctor’s office
>>
>> - better communication
>>
>> - should have kept the first person who provided
> assistance instead of changing to someone else
>>
>> - can’t think of anything (34)
>>
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>> 12. How satisfied were you with the communication between you
> and the Commission staff?
>>
>>
>>
>> Very satisfied (28)
>>
>> Satisfied (13)
>>
>> Somewhat satisfied (2)
>>
>> Not satisfied (4)
>>
>> Not sure (3)
>>
>>
>>
>> Comments:
>>
>>
>>
>> - no one responds to her calls now
>>
>> - communication
>>
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>> _______________________________________________
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