[nfbmi-talk] consumer satisfaction with bsbp?

[joe harcz Comcast]

June 10 2014 to MCRS

 

Paul Joseph Harcz, Jr.

1365 E. Mt. Morris Rd.

Mt. Morris, MI 48458

joeharcz at comcast.net

810-516-5262

 

To:

 

Marlene Malloy, MCRS, Executive Director

 

Dear Marlene,

 

I am more than disturbed about the following:

 

 

“From attachment 4.2 BSBP

 

 

3.  In partnership with the Grantor, conduct a review and analysis of the effectiveness and consumer satisfaction with vocational rehabilitation services and employment outcomes, including employment benefits.  This activity did not take place in FY 2013, but the MCRS looks forward to working on this activity with BSBP in the future. 

 

“

 

How in the world can our SRC engage in its lawful activities if it isn’t given access itself to independent data related to consumer satisfaction, etc. from this DSU?

 

How can anyone actually adjudge if anything this agency states is indeed factual?

 

Moreover, we’ve heard public comments about BSBP’s so-called consumer satisfaction surveys which simply don’t exist and have not been made available to MCRS, or even this consumer advocate upon request as denoted on several occasions and in the public record.

 

Moreover, understanding the strains of the Executive Order upon the SRC, I must object that BSBP is not giving the same level of detail or demanded to do so that MRS is required to do. In short we who are blind are getting second class oversight.

 

Now at the last possible moment MCRS is going to “rubber stamp” the BSBP supplement?

 

I would hope you send these and other posts to MCRS members.

 

Sincerely,

 

Paul Joseph Harcz, Jr.

 

Consumer Advocate and Watchdog

 

Cc: BS, CAP, ET Member

Cc: NFB MI

Cc: RSA

Cc: BSBP Commissioners

Cc: MPAS

Cc: MP, ET Member