[nfbmi-talk] kudos bsbp recomendations

[joe harcz Comcast]

June 12 2014 to MCRS on Recommendations

Paul Joseph Harcz, Jr.

1365 E. Mt. Morris Rd.

Mt. Morris, MI 48458

joeharcz at comcast.net

810-516-5262

 

 

To: Members and Staff of MCRS c/o Marlene Malloy

 

Executive Director

Michigan Council for Rehabilitation Services

3490 Belle Chase Way, Suite 110

Lansing, MI   48911-4263

517.887.9370 - voice (ext. 2)

 

877.335.9370 - toll free voice

517.887.9369 - fax

Website:

www.mcrs13.org

 

Dear Ms. Malloy,

 

Please share this with members of the MCRS. I am writing today to wholeheartedly concur with the recommendations of MCRS (see: segment after my signature line). (I will write in more detail in other correspondences addressing each and every one.)

 

However, at this time I am requesting the agency (BSBP’s) detailed response as I’ve seen nothing in the Draft State Plan supplement to this.

 

Again I applaud MCRS and its members for this as far as they go for it is indeed your mission to hold this public Vocational Rehabilitation agency truly accountable for indeed delivering services to customers who are blind in accordance with the Rehabilitation Act of 1973, Title I, as amended. The bottom line indeed is being a voice of customers of BSBP.

 

 

For this I thank the staff and members of the MCRS.

 

Sincerely,

 

Paul Joseph Harcz, Jr.

 

Cc: RSA

Cc: NFB MI

Cc: MPAS/CAP

Cc: BSBP Commissioners

 

 

 

 

 

 

Attachment:

 

 

From:

STATE PLAN FY 2015 - ATTACHMENT 4.2 (c) – DSU: Bureau of Services for Blind Persons

 

Recommendations:

1 - We recommend that the Council receives the program and financial data that MRS submits to Rehabilitation Services Administration (RSA) each month.  We recognize the value of this information as we work to review, analyze and advise BSBP about their service system.  

 

2 – We recommend that the process of conducting the triennial Comprehensive Statewide Needs Assessment be reviewed at a meeting with all of the involved partners.  The Council would like to see the process be designed at the beginning of the three year cycle, that it is ongoing in the first two years, and that the report is written in the third year, with ample time for review, discussion and consensus on the final document.  In addition, we would like to see consideration given to the expansion of modalities in gaining “needs input”. 

 

3 - We recommend that the Council receives the tool and data (including anecdotal information) from the Customer Satisfaction Survey implemented during FY 2014.  We recognize the value of this information as we work to review, analyze and advise BSBP about their service system.  

 

4 – We recommend that BSBP provides the Council with assurances in an agreed upon ongoing manner that the various methods of communication to their customers and the public (i.e. customer applications, brochures, website, etc.) be provided in a manner that is in accessible formats. We recognize that this service system practice is the foundation for BSBP and that it is critical to the ongoing work of the MCRS, as we review, analyze and advise your program.

 

5 – We recommend that the Council receive any Title 1 BSBP Hearings Reports conducted since the beginning of FY 2013 in a redacted version.  This requests assures that the DSU is upholding one of the federal mandate requirements for their State Rehabilitation Council.