From: hoskinsj2@michigan.gov Sent: Tuesday, April 05, 2011 8:46 AM To: Hull, James (DELEG) Cc: Haynes, Carla (DELEG) Subject: [System7] Site Visit - Number 15665 Site Visit Report ID: 15665 Facility Name: Lansing Vending Route Operator Name: Robyn Kay Staff: Josh Hoskins Start Date/Time: 03/30/2011 00:00 End Date/Time: 03/30/2011 00:00 Rating: Good Was Conducted in Person? (Y/N) Y Comment: PA Hoskins- Robye Kay called at 11:40 and she was at the General Services Building but on the oppisite side and she told me that she does not get a good signal in there. I apologized to her for the mix up. I talked to her and she would like the machine in the FIA Building on Saginaw to be moved to the General Services Building in Dimondale and the machine that is the that building taken out. I told her that I would put that transfer in. I asked about the grievence and what we could do about that and how we could resolve it. She did tell me that things have gotten better and we do communicate threw email better. She said that she would like to talk to Dave Robinson about this situation and she would get back to me. She told me that she would like the issue that she stated that she was going to shoot everyone be taken strickened from the record as she says that she never said that but said that she was going to sue everyone. I told her that I would see what I could do and for her to talk to Dave and we would talk about this soon.