[Nfbmo] Fw: [Missouri Chat] Fw: [HeartlandGDU] Unacceptable denialof accesswith guide dog to paratransit in KC, January 11

Eugene Coulter escoulter at centurytel.net
Mon Jan 12 23:34:56 UTC 2009

THis comes Under the Mo White Cane law and it is strictly to forbid public 
acconmdation to a person with a guide dog. THe police should have acted 
unter these provisions found in Mo Law RSMO ----- Original Message -----  
209.010 through 209.160, this also happens to contain the blind pension law. 
I haven't looked at it lately but the later part of the section I believe is 
the more relevant.  The laws specifies public transportation  as protected 
under the it's provisions.

From: "Jennifer Palmer" <jpalmer31 at kc.rr.com>
To: <nfbmo at nfbnet.org>
Sent: Monday, January 12, 2009 4:49 PM
Subject: [Nfbmo] Fw: [Missouri Chat] Fw: [HeartlandGDU] Unacceptable 
denialof accesswith guide dog to paratransit in KC, January 11

> thought yall should see this this is on various mcb lists.
> ----- Original Message ----- 
> From: Terrie Arnold
> To: Missouri Chat ; MCBL ; Steve
> Sent: Monday, January 12, 2009 4:06 PM
> Subject: [Missouri Chat] Fw: [HeartlandGDU] Unacceptable denial of 
> accesswith guide dog to paratransit in KC, January 11
> ----- Original Message ----- 
> From: Sheila Styron
> To: leadership at acb.org
> Cc: heartlandgdu at yahoogroups.com
> Sent: Monday, January 12, 2009 3:15 PM
> Subject: [HeartlandGDU] Unacceptable denial of access with guide dog to 
> paratransit in KC, January 11
> Yesterday, a gentleman who works a guide dog here in Kansas City was 
> denied
> access on a paratransit trip. Since January 1, paratransit on which many
> depend has been highly ineffectual with clients being cut off, picked up
> late or not picked up at all. I don't personally use the service much, but 
> I
> have heard from many where I work part time that nothing's going well 
> since
> a new system was put into place at the beginning of 20009. Besides being
> refused a ride, the driver almost ran over the gentleman and his guide dog
> in her effort to leave the location. The client felt the cab brushing
> against him and had to jump out of the way pulling his dog with him to 
> avoid
> being hit. The police were of no assistance when contacted, claiming they
> could do nothing since the handler or dog hadn't actually been struck.
> During a phone call related to trying to resolve this situation, a highly
> placed staffer asked the handler if he would consider leaving his dog at
> home for a day. I am sure by now that you are all getting the picture. My
> questions are these. What are the most effective steps to take to remedy
> this situation? An internal complaint is next to meaningless in a system 
> so
> broken. Beyond company owners and management, how responsible is the city
> for the appropriate delivery of paratransit services? When filing a
> complaint with the Department of Transportation, can both the systemic and
> individual transgressions be submitted together, or should the various
> aspects of this case be approached separately? I thought about just asking 
> a
> couple on this list for private input, then decided to mine the group's
> wisdom on this one. Thanks in advance for whatever direction and 
> suggestions
> for appropriate and effective action you can provide.
> Sheila Styron
> Kansas City
> 816-896-6552
> sheilastyron at everestkc.net
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