[Nfbmo] FW: Alphapointe Employment

Mon Apr 11 19:29:03 UTC 2016

Here is more on the job posting I shared last week from AlphaPointe:

Job Summary: Responsible for responding and processing calls and other
contacts

from SMIONE Card customers and stakeholders in accordance with policies and

procedures and contractual obligations.

Essential Functions:

. Responsible for responding to Customer Service calls received in

accordance with policies and procedures.

. Categorize all calls and other contacts received in one of the categories

provided.

. Record any abusive and/ or extraordinary calls.

. Must have the ability to work independently with little or no supervision.

. Assist with other duties as needed.

Additional Functions:

. Respond promptly to customer needs.

. Communicate effectively both orally and in writing.

. Understand and explain SMIONE Card policies and procedures.

. Identify and resolve errors.

. Maintain accurate records.

. Work confidentially with discretion and integrity.

. Meet schedules and deadlines.

. Work varied schedules and overtime hours as necessary.

. Physical demands are representative of those that must be met by an

employee to successfully perform the essential functions of the job.

. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

. While performing the duties of the job, the employee is regularly required
to

type, talk or hear.

. The employee frequently is required to sit and reach with hands and arms.

. The employee is sometimes required to stand and walk.

. Must be able to occasionally lift and/or move up to 10 pounds.

Alpha-FRM-HR-JD-1119

Effective Date: 11/04/13

Version 2 P a g e 2

Customer Service Rep

Knowledge and Skill Requirements:

. High School diploma or equivalent required.

. A degree or certificate in a related field preferred.

. Call center experience preferred.

. Computer experience and typing proficiency required.

. Policies and procedures involved in SMIONE Card processing.

. Must be proficient in data entry skills including keyboard, mouse, and 10-

key pad.

. Basic knowledge of Microsoft Windows and Office products.

. Excellent written and spoken communication skills; including voice tones

and grammar as well as time management skills and organizational skills.

. Modern office practices, procedures, and equipment.

. Technical aspects of field of specialty.

. Interpersonal skills, using tact, patience, and courtesy.

. Practice active listening skills to determine the nature of the customer

inquiries.

. Must be fluent in English.

Working Conditions:

. Includes, moderate to noisy work environment, (typical of an

office environment).

Kristin Stephenson 

Assistant Manager, Human Resources

Description: Description: Description:
cid:DFBC8280-E544-447F-84B2-685D944FEB61

7501 Prospect

Kansas City, MO 64132

Main (816) 421-5848

Direct (816) 237-2029

Fax (816) 237-2019

Visit us online at  <http://www.alphapointe.org/> www.alphapointe.org

<http://www.facebook.com/home.php?ref=home#!/pages/Alphapointe/1554000178135
09?v=wall&ref=sgm> Description: Description: Description: Description:
Description: facebook logo small for sig
<http://www.twitter.com/alphapointe> Description: Description: Description:
Description: Description: twitter logo small for sig
<http://www.youtube.com/user/alphapointeonline> Description: Description:
Description: Description: Description: youtube logo for sig

From: Gary Wunder [mailto:gwunder at earthlink.net] 
Sent: Wednesday, April 06, 2016 7:52 PM
To: Kristin Stephenson
Subject: RE: Alphapointe Employment

Hello, Kristin. I would be more than happy to post any vacancies that you
wish to fill on our NFB of Missouri listserv and other employment committee
activities that we conduct. Please feel free to send them along. If you
wish, you may subscribe to our NFB of Missouri mailing list and post these
yourself, but I am perfectly happy to do it for you as well.

Warmly,

Gary

From: Kristin Stephenson [mailto:kstephenson at alphapointe.org] 
Sent: Wednesday, April 06, 2016 12:06 PM
To: gwunder at earthlink.net
Subject: Alphapointe Employment

Hi Gary! 

My name is Kristin Stephenson and am the Assistant Manager of Human
Resources in Kansas City, MO.  I am trying to reach out to see if you could
be of any assistance to me.  We have several customer service positions
available in Jefferson City for blind individuals and I am trying to find
new contacts to help with this.  We already partner with RSB, but would like
to expand.  Do you or anyone associated with NFB assist with finding jobs
for blind individuals?  I can give you more information about these
positions.  I would also appreciate if you have any other contacts you could
get me in touch with that might be able to assist as well.  Or if you know
of anyone in the area seeking employment that would be great as well.  

I will give you a call soon or if you would like to call me, I can be
reached at 816-237-2029.  Thank you so much for your time.  

Kristin Stephenson 

Assistant Manager, Human Resources

Description: Description: Description:
cid:DFBC8280-E544-447F-84B2-685D944FEB61

7501 Prospect

Kansas City, MO 64132

Main (816) 421-5848

Direct (816) 237-2029

Fax (816) 237-2019

Visit us online at  <http://www.alphapointe.org/> www.alphapointe.org

<http://www.facebook.com/home.php?ref=home#!/pages/Alphapointe/1554000178135
09?v=wall&ref=sgm> Description: Description: Description: Description:
Description: facebook logo small for sig
<http://www.twitter.com/alphapointe> Description: Description: Description:
Description: Description: twitter logo small for sig
<http://www.youtube.com/user/alphapointeonline> Description: Description:
Description: Description: Description: youtube logo for sig

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