[NFBMO] A personal dilemma

david hertweck david.hertweck at sbcglobal.net
Thu Aug 23 02:01:56 UTC 2018

One way that works for me is use your bank's bill pay system.
I use first bank and there bill pay system is accessable.
You add payees to the bill pay system and in the case of electric and gas 
the bill come directly into the system.  When it does I just pay it through 
the bill pay system.

Another way that works is that both have an automated phone system that you 
can use, you just enter yyour card number using your phone.

Hope this helps.

-----Original Message----- 
From: Fred Olver via NFBMO
Sent: Wednesday, August 22, 2018 10:16 AM
To: NFB of Missouri Mailing List
Cc: Fred Olver
Subject: [NFBMO] A personal dilemma

Yesterday I had reason to be in touch with the company which supplies me 
electricity and as well the company which supplies me with gas for my home. 
The reason I felt I needed to be in touch with Ameren Electric and spire 
energy was that I have found in trying to navigate their websites that it is 
somewhat difficult if not completely impossible to pay my bills on either of 
their websites. This has been true of Laclede Gas now spire energy and for 
me amren electric now for as long as I have been attempting to pay my bills 
online using their websites. Because of this I have two choices I can have 
someone else write a check for me or I can choose to allow them to remove 
money from my account on a day which they prescribe to do so. The removal of 
money from my checking account not on the same day every month is not 
something that I look forward to, and the fact is that there’s not always 
someone around to assist me in paying my bills. I feel I should tell you 
that I have cajoled and even begged both of these utilities to make their 
websites more accessible to those of us who are blind. I have done this over 
a period of years to no avail. So I ask you, those of you who are blind, how 
do you pay your electric bill? Do you allow the utilities to remove money 
from your checking account or do you rely on a person who can see in order 
to facilitate your bill being paid? On the other hand, do you just except 
the fact that the websites for some of the places you have bills to pay are 
not accessible and find another way to get it done? It seems to me that if I 
do the second of those choices that I am in a sense giving up when I should 
be doing everything that I can do cause them to make their websites 
accessible. On several OK Asians I have referred organizations to the NFB‘s 
technology center so that their websites might become more accessible. It 
seems like such a small thing. Making websites accessible to be a thing of 
the past it should have already been done what would you suggest Fred Olver

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