[NFBMO] rude delta staff

Thu Jul 19 14:40:27 UTC 2018

It is a funny thing that assistance seems to come when I get an Aira agent
on the phone and already have the assistance I need. If the person offering
me the assistance seems to know more than the Aira agent about the place I'm
looking for, I thank the Aira agent, terminate the call, and accept the
assistance. If my judgment is that I would prefer to stay with Aira, I
explained to the person that I am getting assistance from an automated app.
I don't know if they know what an automated app is, and I know that this is
not an accurate description of Aira, but it often causes them to gasp in
amazement, offer a hallelujah to technology, and go about their business.

Perhaps what we can do as an affiliate would be a good topic to discuss on
the list. For every person who complains about getting too much help in an
airport, there is at least one who says that he or she does not get enough
and is paralyzed by the thought of going. This suggests that whatever we do
must include the needs of those who have lesser skills or confidence then do
we. People who don't speak English and who rely on hand gestures and facial
expressions to communicate are more of a problem now than they used to be. I
don't have any off the top of my head answers for how we deal with this
except to suggest to airports that proficiency in English is probably a good
thing for the people they hire. Maybe the thing we will find most productive
from a discussion is not how to change the behavior of airport personnel but
how to react in such a way that we can handle their behavior.

Warmly,

Gary

-----Original Message-----
From: NFBMO [mailto:nfbmo-bounces at nfbnet.org] On Behalf Of Bryan Schulz via
NFBMO
Sent: Monday, July 16, 2018 10:13 AM
To: 'NFB of Missouri Mailing List'
Cc: Bryan Schulz
Subject: Re: [NFBMO] rude delta staff

Hi,

I did enjoy using/testing the aira program over the last week and don't know
if it will continue in my budget for now.
I'd like to hear thoughts of how to dismiss the help of a person who refuses
to leave your side.
I was doing great navigating the airports with skill plus aira in one ear
and a man in the other ear only increased stress.
Bryan

-----Original Message-----
From: NFBMO <nfbmo-bounces at nfbnet.org> On Behalf Of Gary Wunder via NFBMO
Sent: Monday, July 16, 2018 8:37 AM
To: 'NFB of Missouri Mailing List' <nfbmo at nfbnet.org>
Cc: Gary Wunder <GWunder at earthlink.net>
Subject: Re: [NFBMO] rude delta staff

Lately when I travel, I have a backpack, a CPAP machine, and a laptop. If I
ask for an assistant and get somebody with a wheelchair who seems insistent
on keeping it, I say that I would prefer to walk and at the same time that
I'm saying this I place the CPAP and the laptop in the wheelchair. If they
seem willing to ditch the chair, I asked them to carry one of the devices.
After all, that's one of the reasons I'm tipping them.

-----Original Message-----
From: NFBMO [mailto:nfbmo-bounces at nfbnet.org] On Behalf Of Bryan Schulz via
NFBMO
Sent: Sunday, July 15, 2018 6:22 PM
To: 'NFB of Missouri Mailing List'
Cc: Bryan Schulz
Subject: Re: [NFBMO] rude delta staff

Hi,

Thanks for clarifying.
Regardless of the employer, the passenger should have the opportunity to say
no thank you and that did happen on the outbound trip with no problems.
Bryan

-----Original Message-----
From: NFBMO <nfbmo-bounces at nfbnet.org> On Behalf Of Gene Coulter via NFBMO
Sent: Sunday, July 15, 2018 6:12 PM
To: 'NFB of Missouri Mailing List' <nfbmo at nfbnet.org>
Cc: GeneCoulter at Charter.net
Subject: Re: [NFBMO] rude delta staff

Indeed those attendants at most airports are employed by the airport not the
airline for the most part. My cousin worked as a wheelchair attendant for 25
years in Minneapolis and was paid by the airport authority.
.

-----Original Message-----
From: NFBMO <nfbmo-bounces at nfbnet.org> On Behalf Of Cheryl Meister via NFBMO
Sent: Sunday, July 15, 2018 3:11 PM
To: 'NFB of Missouri Mailing List' <nfbmo at nfbnet.org>
Cc: 1961clm at gmail.com
Subject: Re: [NFBMO] rude delta staff

Yes, it's unfortunately  something that happens from time to time.
However, I don't think it's any one particular airline that is responsible,
but the airport staff.
Cheryl
-----Original Message-----
From: NFBMO <nfbmo-bounces at nfbnet.org> On Behalf Of Daniel Garcia via NFBMO
Sent: Sunday, July 15, 2018 2:19 PM
To: NFB of Missouri Mailing List <nfbmo at nfbnet.org>
Cc: Daniel Garcia <dangarcia3 at hotmail.com>
Subject: Re: [NFBMO] rude delta staff

The same thing happens to me when I travel to Detroit to visit family.

Regards

Daniel

-----Original Message-----
From: NFBMO [mailto:nfbmo-bounces at nfbnet.org] On Behalf Of Bryan Schulz via
NFBMO
Sent: Saturday, July 14, 2018 10:51 PM
To: 'Blind Talk Mailing List'
Cc: Bryan Schulz; 'NFB of Missouri Mailing List'
Subject: [NFBMO] rude delta staff

Hi,

Travelling from Orlando to atlanta, did anyone else endure rude staff while
switching planes in atlanta?

I walked off of the plane in atlanta and a woman with a wheelchair was
waiting for me.

She grabbed my arm and dragged me closer to the wheelchair and attempted to
push me down in the wheelchair.

I gave a laser stare and said you need to learn not to push people down in a
wheelchair!

Way to go nfb, I thought the blind had it better than this now days.

Bryan Schulz

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