[NFBMO] Accessibility Issue

Coccovizzo,Linda A Linda.Coccovizzo at MCCKC.EDU
Fri Jun 1 17:06:56 UTC 2018

I signed up under a friend, but she has some vision, and doesn't quite understand the troubles I am having. I chose to sign up under this person because I wanted to do things on my own, and not be bothered about meetings and things like that. I'm not trying to become a power seller or anything. I wanted to get product at cost, sell to friends and family, and help others get the product I enjoy. I am able to use internet explorer very easily to find products. The add to bag button is there, but doesn't show up as a button, so it's hard to know if you added to the bag or not until you arrow around a little and find where it says 1 item added to bag. I got the items added to the bag, and I was able to go to the link where the bag is to check out, but the check out is not a button or a link, and does not work with enter or spacebar. I tried registering an account last night, and the fields for checking that you read terms, and whether or not you want to receive emails aren't reading as check boxes or anything, so you don't know if you have checked them or not. I think the register link was accessible, but if there is an error, it is not read. I tried using the latest Jaws with Chrome, Internet explorer, and my mom tried using firefox with NVDA. I tried using my android phone on Samsung internet. I haven't tried the iPhone yet with the site, but at last look, the app for customers was completely inaccessible. To make matters even worse, I tried to get help putting my customer's order through on my website, and even though I told them I was blind, and my customer was blind, and their site was inaccessible, they wanted a $4 fee to do it for me. Let's just say I'm just slightly more annoyed, to say the least, at this point. I'll be making more calls when I get freed up to do so.

-----Original Message-----
From: NFBMO <nfbmo-bounces at nfbnet.org> On Behalf Of Bryan Schulz via NFBMO
Sent: Friday, June 1, 2018 11:17 AM
To: 'NFB of Missouri Mailing List' <nfbmo at nfbnet.org>
Cc: Bryan Schulz <b.schulz at sbcglobal.net>
Subject: Re: [NFBMO] Accessibility Issue


Let us know what browser and version you are using, same for jaws/nvda.
Do you have a mentor / god forbid, the person above your level / contact for tech support?

-----Original Message-----
From: NFBMO <nfbmo-bounces at nfbnet.org> On Behalf Of Coccovizzo,Linda A via NFBMO
Sent: Friday, June 1, 2018 10:15 AM
To: NFB of Missouri Mailing List (nfbmo at nfbnet.org) <nfbmo at nfbnet.org>
Cc: Coccovizzo,Linda A <Linda.Coccovizzo at MCCKC.EDU>
Subject: [NFBMO] Accessibility Issue

Hello all. I am hoping someone here can help me, or maybe has some sage advice for me. I am extremely disappointed because I recently signed up as a representative with Avon. I have used the products off and on for many years, and I have always enjoyed them, and the prices. I thought it might be a chance for the girls and me to make some extra money, and give me an opportunity for teaching Sarah and Terra many skills on the computer, managing money, and communicating professionally with people. However, I am finding the website to be inaccessible. I am struggling now, because I'm not sure what to do. I don't feel right advertising my site if I can't serve everyone. It's like I'm saying, "Please buy my products unless you're blind."

I am wondering if anyone has had experiences with purchasing from the Avon website with a screen reader. If so, I would love it if you would share. I am able to find products and add them to the bag, but there is a lack of buttons that show up as such with Jaws at least. Registering as a customer is also very difficult if not impossible. I think I can help my blind customers, but I feel like I am taking away from someone's independence by saying you don't have equal access to the website, but I am more than happy to help you with an order. If someone comes to me, (which they did, and that's how I figured out what the issues were),and says I don't do a lot on the internet, can you help me, that's a different story. Because it's not always easy for me to deliver to people, or if they are long distance customers, I believe I can most likely put web orders through for people.

I'm not ready to give up yet. Am I overthinking this? Does anyone have any idea what steps I might take if I am able to make contact with someone on the corporate level? And, if I do make contact with someone, and I am brushed off or met with an unwillingness to fix the problems, what would be the best direction to take?

I welcome anything anyone has to offer here.

Thanks for reading.

Linda C.
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