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--></style></head><body lang=EN-US link=blue vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>I think we need to be flexible. I’ve never thought of a shopping assistant as an ADA compliance issue. Having a shopping assistant is nice and in most cases places will accommodate. But we have to remember with the covid and now the inflation stores are short staffed. With a little diplomacy and if you are a regular customer of the store, most managers will make some accommodation. If you go in making demands there will be more harm done than nothing accomplished. Even if it is an ADA compliance issue, nothing will be done, because there are many more things to be considered. Besides being short staffed, management has to worry about shoplifting and theft. If kindness and diplomacy doesn’t work, go somewhere else. In most cases something can be worked out. I’m not sure I’m right, but that is the way I see it. Have a good evening.</p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986">Mail</a> for Windows</p><p class=MsoNormal><o:p> </o:p></p><div style='mso-element:para-border-div;border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='border:none;padding:0in'><b>From: </b><a href="mailto:nfbmo@nfbnet.org">Daniel Garcia via NFBMO</a><br><b>Sent: </b>Thursday, September 22, 2022 7:21 PM<br><b>To: </b><a href="mailto:nfbmo@nfbnet.org">NFB of Missouri Mailing List</a><br><b>Cc: </b><a href="mailto:dangarcia3@hotmail.com">Daniel Garcia</a><br><b>Subject: </b>Re: [NFBMO] Is shopping assisstant a courtesy or legal requirement?</p></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you for your response to this. I also posted this to the chapter president’s mailing list and there is a similar consensus that it is not a courtesy and that we have to be flexible if there are real staff shortages.<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal> <span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal>The O&M instructor said that the next day she showed up with another student to the same store and he was given help.<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal> <span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal>I think that the moral of the story is not to call ahead although that would be helpful for the blind patron and the store. Other chapter members have reported similar experiences; when they call ahead they are told there is no help available. <span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal> <span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal>Regards,<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal>Daniel <span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal>Daniel Garcia, President, Kansas City Chapter<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal>National Federation of the Blind of Missouri<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal>dangarcia3@hotmail.com<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal>(816) 621-0902<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal>www.nfb.org<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal>www.nfbmo.org<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal>Live the life you want.<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal> <span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal> <span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal> <span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> NFBMO <nfbmo-bounces@nfbnet.org> <b>On Behalf Of </b>Coccovizzo,Linda A via NFBMO<br><b>Sent:</b> Thursday, September 22, 2022 3:43 PM<br><b>To:</b> NFB of Missouri Mailing List <nfbmo@nfbnet.org><br><b>Cc:</b> Coccovizzo,Linda A <Linda.Coccovizzo@mcckc.edu><br><b>Subject:</b> Re: [NFBMO] Is shopping assisstant a courtesy or legal requirement?<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p></div></div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'> <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I would recommend that the student and/or instructor reach out to Price Chopper headquarters, and find out exactly what their policy is, and take it from there. I have been doing a little bit of reading on the ADA.gov website,. It seems that a business cannot deny goods and services based on someone’s disability, as long as they offer those goods and services to any customer. The only exception is in the case where the safety of the business as well as customers could be hindered.</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><a href="https://www.ada.gov/reachingout/intro1.htm">https://www.ada.gov/reachingout/intro1.htm</a></span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> NFBMO <nfbmo-bounces@nfbnet.org> <b>On Behalf Of </b>David Andrews via NFBMO<br><b>Sent:</b> Thursday, September 22, 2022 7:30 AM<br><b>To:</b> NFB of Missouri Mailing List <nfbmo@nfbnet.org>; NFB of Missouri Mailing List <nfbmo@nfbnet.org><br><b>Cc:</b> David Andrews <dandrews920@comcast.net><br><b>Subject:</b> Re: [NFBMO] Is shopping assisstant a courtesy or legal requirement?<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p></div></div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'> <o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>It is required by the ADA. It is not a courtesy. They may regard it as such, and we will need to be flexible because of real shortages, but their staffing problems don't get them off the hook.<br><br>Dave<br><br>At 08:28 PM 9/21/2022, Julie Dawson via NFBMO wrote:<o:p></o:p></span></p><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Times New Roman",serif'>I always thought it fell under public accommodation with a touch of courtesy.</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>----- Original Message ----- <o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>From: <a href="mailto:nfbmo@nfbnet.org">Daniel Garcia via NFBMO</a> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>To: <a href="mailto:nfbmo@nfbnet.org)">NFB of Missouri Mailing List (nfbmo@nfbnet.org)</a> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Cc: <a href="mailto:dangarcia3@hotmail.com">Daniel Garcia</a> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Sent: Wednesday, September 21, 2022 7:45 PM<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Subject: [NFBMO] Is shopping assisstant a courtesy or legal requirement?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Hello, Friends:<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>One of my chapter members who is an O&M instructor sent me the following message today:<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>?I am wondering if you could help me with a problem. One of my students called Price Chopper yesterday to schedule shopping assistance. They said they could no longer perform that service due to staffing issues. Is that not a reasonable accommodation anymore? If it is how do I alert the store about compliance? ?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Does anyone have any thoughts on this? Is having a shopper provided by the store considered a courtesy or does it fall under the framework of public accommodation?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>If it is viewed merely as a courtesy, I am afraid that other stores will use the same excuse whether or not they have adequate staffing.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Regards,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Daniel<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Daniel Garcia, President, Kansas City Chapter<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>National Federation of the Blind of Missouri<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:dangarcia3@hotmail.com">dangarcia3@hotmail.com</a><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>(816) 621-0902<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="https://urldefense.com/v3/__http:/www.nfb.org/__;!!NQI0uig!mxAO8Vbm-wTYFLwAo6qbSQGhLiirG-kRfwWxaNvGw_mDGwGIvaRy8JAiHGV7s152KBJ-21IRi_B9YfiBvFWP7Eo$">www.nfb.org</a><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="https://urldefense.com/v3/__http:/www.nfbmo.org/__;!!NQI0uig!mxAO8Vbm-wTYFLwAo6qbSQGhLiirG-kRfwWxaNvGw_mDGwGIvaRy8JAiHGV7s152KBJ-21IRi_B9YfiBO4UDggQ$">www.nfbmo.org</a><o:p></o:p></span></p></blockquote><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:.5in;margin-bottom:5.0pt;margin-left:1.0in'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Live the life you want.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p></div></body></html>