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<p style="box-sizing: border-box; margin: 0px; padding: 0px 0px 1em; border: 0px; outline: 0px; font-size: 14px; -webkit-text-size-adjust: 100%; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box; caret-color: rgb(102, 102, 102); color: rgb(102, 102, 102); font-family: "Open Sans", Arial, sans-serif;">
Access Express riders can manage and request trips online using the <a title="https://www.cutransit.net/portal/" href="https://www.cutransit.net/portal/" target="_blank" rel="noopener" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box; color: rgb(0, 110, 159); text-decoration: none;">Passenger
Portal</a>. This online platform allows riders to:</p>
<ul style="box-sizing: border-box; margin: 0px; padding: 0px 0px 0px 1em; border: 0px; outline: 0px; font-size: 14px; -webkit-text-size-adjust: 100%; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box; list-style: square; line-height: 26px; caret-color: rgb(102, 102, 102); color: rgb(102, 102, 102); font-family: "Open Sans", Arial, sans-serif;">
<li style="box-sizing: border-box; margin: 0.5em 0px 0.5em 9px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;">
view their scheduled trips,</li><li style="box-sizing: border-box; margin: 0.5em 0px 0.5em 9px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;">
cancel in advance any trip that is no longer needed,</li><li style="box-sizing: border-box; margin: 0.5em 0px 0.5em 9px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;">
submit requests for new trips, and</li><li style="box-sizing: border-box; margin: 0.5em 0px 0.5em 9px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;">
receive important updates on Access Express services.</li></ul>
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Any rider who is certified to ride Access Express can register for a <a title="Link: Passenger Portal" href="https://www.cutransit.net/portal/" target="_blank" rel="noopener" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box; color: rgb(0, 110, 159); text-decoration: none;">Passenger
Portal</a> account.</p>
<p style="box-sizing: border-box; margin: 0px; padding: 0px 0px 1em; border: 0px; outline: 0px; font-size: 14px; -webkit-text-size-adjust: 100%; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box; caret-color: rgb(102, 102, 102); color: rgb(102, 102, 102); font-family: "Open Sans", Arial, sans-serif;">
<strong style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;">Passenger
Portal vs Scheduling Over the Phone</strong><br style="box-sizing: border-box;">
The same rules and policies generally apply to riders who use the <a title="Link: Passenger Portal" href="https://www.cutransit.net/portal/" target="_blank" rel="noopener" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box; color: rgb(0, 110, 159); text-decoration: none;">Passenger
Portal</a> as to customers who do not. As with all Access Express trips, trips may be requested one to seven days in advance through the Passenger Portal, and cancellations must be made with a day\u2019s notice to avoid penalties. However, there are some unique
limitations for requesting trips through the Passenger Portal. Riders may only request weekday trips through the Passenger Portal.<br style="box-sizing: border-box;">
<span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box; color: red;">***<strong style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"><em style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;">Any
requests for trips occurring on Saturdays or Sundays must be made over the phone.***</em></strong></span></p>
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<strong style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;">Requesting
Trips</strong><br style="box-sizing: border-box;">
All trip requests through the <a title="Link: Passenger Portal" href="https://www.cutransit.net/portal/" target="_blank" rel="noopener" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box; color: rgb(0, 110, 159); text-decoration: none;">Passenger
Portal</a>will be reviewed by our dispatch staff. You will be notified if your trip was added to our schedule or if we were unable to accommodate your request. If your trip is scheduled, your trip times will appear in the Passenger Portal, and you will receive
a confirmation notification.</p>
<p style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; font-size: 14px; -webkit-text-size-adjust: 100%; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box; caret-color: rgb(102, 102, 102); color: rgb(102, 102, 102); font-family: "Open Sans", Arial, sans-serif;">
<strong style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;">Don\u2019t
Forget to Review Your Notification Preferences</strong><br style="box-sizing: border-box;">
Please be sure to review your contact information and notification preferences in the Passenger Portal so you receive notifications in a way that works best for you. Only persons who live in Springfield or who are visiting longer than 21 consecutive days may
use the portal. Visitors must schedule their rides over the phone or in person at the Transit Center.</p>
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