[NFBMT] More about the Cardtronics ATM Testing

[BRUCE&JOY BRESLAUER]

This was sent to the affiliate presidents.  Joy 


 


The National Federation of the Blind's Cardtronics ATM Testing Program


 

Thank you for supporting the NFB's Cardtronics ATM testing program. This
nationwide testing will be a critical tool for measuring Cardtronics'
compliance with its settlement agreement with the NFB and is the culmination
of years of work and advocacy for equal access to Cardtronics ATMs. 

 

Participants:  All NFB affiliates are invited to participate in the testing.
Each affiliate will be provided the opportunity to test at least eleven ATMs
this fall. The ATM testing will be very different from NFB's current
rideshare testing program, in that here we're looking for a small pool of
pre-determined testers to evaluate specific, assigned ATMs. Each NFB
affiliate president is asked to identify testers for his or her state,
district, or territory; an affiliate may choose to have only one tester or up
to eleven different testers who each evaluate one ATM. Fortunately,
Cardtronics ATMs are plentiful, and we should be able to identify ATMs within
testers' preferred zip codes, to make testing as convenient as possible.

 

Testing Process: Each NFB tester will be provided with the location of one or
more Cardtronics ATMs and will be asked to record his or her findings on the
NFB's online ATM testing questionnaire. Specifically, testers will need to
note any ATM errors or error messages, describe any ATM malfunctions, and
confirm that: 

*	The headphone jack, card insertion slot, cash dispenser, and receipt
chute are marked with Braille, 
*	There are Braille instructions for initiating the speech mode, 
*	Voice guidance begins in English upon insertion of the headset into
the headphone jack, 
*	The user can control the volume,

*	Voice quality is reasonably understandable,

*	A balance inquiry and cash withdrawal can be completed using voice
guidance, 
*	Voice guidance provides both a transaction summary and confirmation
that the transaction is completed, and 
*	Voice guidance instructs the user to remove the headset. 

 

This testing to ensure that blind individuals have full and equal access to
Cardtronics ATM services is an important project for the NFB. It will require
testers to give serious time and attention in a formal way to the testing
processes and to document the results of their tests in a specific manner.
The NFB intends to provide instructions and support to testers. The NFB will
also provide grants to affiliates whose testing efforts are successful.

Timeframe: Testing will commence on September 1, and we ask that testing be
completed by October 15, 2017. This will allow NFB a two-week window with
which to resolve any issues before the settlement agreement's mandated
testing completion date of October 31, 2017. It is possible that affiliates
will be offered additional testing opportunities during this two-week window
in late October.

 

If you would like to be a tester, please contact me off list by phone or
email.  See signature below.  I will need your name, address, phone, email,
and preferred zip code.

 

Thank you in advance for your participation.  We would like to get as much
coverage as possible in Montana.  One person could theoretically cover eleven
ATMs in their city or zip code, but that wouldn't help insure compliance of
any other ATMs located elsewhere in the state.   

 

Joy Breslauer, President

National Federation of the Blind of Montana 

Web Site: http://www.nfbofmt.org <http://www.nfbofmt.org/> 

Phone: 406-454-3096

Email: breslauerj at gmail.com

 

Live the life you want

 

The National Federation of the Blind knows that blindness is not the
characteristic that defines you or your future. Every day we raise the
expectations of blind people, because low expectations create obstacles
between blind people and our dreams. You can live the life you want;
blindness is not what holds you back.