[NFBMT] Airline Industry Secret Shopper

[BRUCE&JOY BRESLAUER]

Some of you might be interested in this.  Joy


Dear All,

                 The National Federation of the Blind, through its special
interest division the National Association of Guide Dog Users is continuing
its efforts to ensure that disabled airline passengers who choose to use
service animals are treated equitably and respectfully. To this end, we have
met with a number of airline executives and with Blane Workie, Assistant
General Counsel in the Office of Aviation and Enforcement Proceedings in the
Department of Transportation.

                 Representatives of the National Federation of the Blind and
the National Association of Guide Dog Users will be meeting with upper
management of Delta for our third quarterly meeting to assess how well they
are fulfilling the terms of our agreements and complying with the Air Carrier
Access Act. Specifically, we would like to assess how informed their
Disability Customer Service Representatives know Delta's policies concerning
the carriage of service animals in the aircraft cabin and their ability to
communicate these policies to their customers.

We are seeking individuals willing to help us with our assessment by calling
Delta's disability customer service line and ask some specific questions. So
that our assessments are valid and reliable, we would like to discuss this
initiative with those willing to make one call and send a written narrative
of the call. If you are interested in helpin out with this effort, please
join us for this meeting.

When Sunday September 16, 2018
When: 8:00 p.m. Eastern (7:00 p.m. Central; 6:00 p.m. Mountain; &
5:00 p.m. Pacific)
Call-in Number: 641-715-3300
Participant Code: 560908#

We look forward to gathering some great information to help make our work
more effective. If you have any questions, please do not hesitate to ask on
this list or send me an email directly to

<mailto:President at NAGDU.ORG>President at NAGDU.ORG

Fraternally yours,
Marion Gwizdala

Marion Gwizdala, President
National Association of Guide Dog Users Inc. (NAGDU) National Federation of
the Blind
(813) 626-2789
President at NAGDU.ORG
<http://nagdu.org/>Visit our website
<http://twitter.com/nagdu>Follow us on Twitter The National Federation of the
Blind knows that blindness is not the characteristic that defines you or your
future. Every day we raise expectations because low expectations create
barriers between blind  people and our dreams. You can live the life you
want!
Blindness is not what holds you back.

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