[Nfbnet-members-list] Fwd: Greyhound Website and Mobile App to Become More Accessible to Blind Users
David Andrews
dandrews at visi.com
Tue Jul 17 23:37:04 UTC 2018
>
>FOR IMMEDIATE RELEASE
>
>Release Date: Tuesday, July 17, 2018
>Category: National
>
>Chris Danielsen
>Director of Public Relations
>National Federation of the Blind
>(410) 659-9314, extension 2330
>(410) 262-1281 (Cell)
><mailto:cdanielsen at nfb.org>cdanielsen at nfb.org
>
>National Federation of the Blind Reaches Comprehensive Agreement
>with Greyhound
>
>San Francisco (July 17, 2018): Greyhound has committed to make its
>website (<https://www.greyhound.com/>www.greyhound.com/) and mobile
>apps more accessible to blind passengers who use screen-reader
>software to access these services. An agreement with the National
>Federation of the Blind (NFB) resolves a
><https://nfb.org/blind-californians-and-advocates-sue-greyhound>lawsuit
>filed by the NFB and five blind California residents who had trouble
>using the website.
>
>Under the agreement, Greyhound will ensure that greyhound.com and
>the mobile apps allow blind users to gain the same information and
>engage in the same transactions with an ease of use substantially
>equivalent to that of a sighted person using the same browser or
>operating system without screen-reader software. Changes needed to
>accomplish this goal will be made in less than a year. Until then,
>Greyhound will inform blind passengers of alternative methods for
>purchasing bus tickets on the website and mobile apps. The website
>and mobile apps will also clearly state Greyhound's longstanding
>policy that blind passengers who self-identify to customer service
>representatives and state that they have had difficulty using the
>website or mobile apps will not be charged any call center booking
>fee or other additional charge solely because they have used the
>Call Center under these circumstances. The National Federation of
>the Blind will conduct a "secret shopper" program to report to
>Greyhound whether the operators at its call centers are following this policy.
>
>"We commend Greyhound for agreeing to remove access barriers on its
>website and mobile apps on a robust timeline," said Mark Riccobono,
>President of the National Federation of the Blind. "We further
>commend the company for its commitment to treat blind passengers
>fairly when we are unable to complete transactions through its
>website or apps, and urge other transportation providers to follow
>Greyhound's example in both respects. The National Federation of the
>Blind will work closely with Greyhound to help ensure that booking
>passage on its bus service is a fully accessible experience for
>current and future blind passengers."
>
>"As we complete our work on our new websites and mobile apps, we are
>grateful to have the assistance of the capable and committed members
>of the leadership of the National Federation of the Blind in
>ensuring that these websites and apps are easy to use and fully and
>equally accessible to all of our customers," said Todd Koch, Vice
>President of strategy and business development, Greyhound Lines, Inc.
>
>The plaintiffs are represented by Timothy Elder and Anna Levine of
>the TRE Legal Practice, <http://www.trelegal.com>www.trelegal.com,
>and by Lisa Ells and Michael Nunez of Rosen Bien Galvan & Grunfeld
>LLP, <http://www.rbgg.com>www.rbgg.com.
>
>###
>
>About the National Federation of the Blind
>The National Federation of the Blind (NFB), headquartered in
>Baltimore, is the oldest and largest nationwide organization of
>blind Americans. Founded in 1940, the NFB consists of affiliates,
>chapters, and divisions in the fifty states, Washington DC, and
>Puerto Rico. The NFB defends the rights of blind people of all ages,
>and provides information and support to families with blind
>children, older Americans who are losing vision, and more. We
>believe in the hopes and dreams of blind people and work together to
>transform them into reality. Learn more about our many programs and
>initiatives at nfb.org.
>
>About Greyhound
>Greyhound, a FirstGroup plc company, is the only national provider
>of scheduled intercity coach services in the U.S. and Canada. Based
>in Dallas, Greyhound provides scheduled passenger services to 3,200
>destinations carrying approximately 18 million passengers a year.
>The company's point-to-point service, Greyhound Express, serves more
>than 135 markets and also operates brands for local markets
>including BoltBus, Lucky Streak casino service and Greyhound
>Connect. Greyhound is the first U.S.-based intercity bus company to
>operate domestic service within Mexico as well as international
>connections to Texas. For fare and schedule information and to buy
>tickets, call 1-800-231-2222 or visit the website at
><http://www.greyhound.com>www.greyhound.com. For the latest news and
>travel deals, follow us on Twitter at
><http://www.twitter.com/GreyhoundBus>www.twitter.com/GreyhoundBus.
>Like us on Facebook at
><http://www.facebook.com/GreyhoundBus>www.facebook.com/GreyhoundBus,
>follow us on Instagram at
><http://www.instagram.com/greyhoundlines>www.instagram.com/greyhoundlines,
>download a high resolution photo at
><http://www.bit.ly/GreyhoundBusPhotos>www.bit.ly/GreyhoundBusPhotos,
>or follow our award winning blog, The Hound, at
><http://www.bloggreyhound.com>www.bloggreyhound.com.
>
>
>
>
>
>
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