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<b><u> <br>
January 17, 2017: Urgent Notification<br>
</u></b> <br><br>
<b>Forthcoming Startup Failures in ZoomText 10.1 and other Ai Squared
Software Products<br>
Problem<br>
</b>The digital certificate used to certify newer ZoomText and
Window-Eyes software products has been compromised. As a result, our
certificate will be revoked on or around January 26<sup>th</sup>, which
will result in startup failures for the following Ai Squared
products.<br>
<br>
<b>Affected Ai Squared Software Products<br>
</b>When attempting to start the following Ai Squared software products,
the product will fail to launch and display a Windows error message:
"A referral was returned from the server"<br>
· ZoomText Magnifier
v10.1
Build numbers 10.10.8 through 10.11.6<br>
· ZoomText
Magnifier/Reader
v10.1
Build numbers 10.10.8 through 10.11.6 <br>
· ZoomText Fusion
v10.1
Build numbers 10.11.1 through 10.11.5<br>
· ZoomText Keyboard
v4
Build numbers 4.0.0 and 4.1.0<br>
· Window-Eyes
v9.5
Build numbers 9.5.1 and 9.5.3<br>
<br>
When attempting to start the following Ai Squared software products, the
product may launch even though the certificate has been revoked.
Anti-virus utilities may detect the invalid certificate and block the
software from running. <br>
<br>
· ZoomText ImageReader
v1.2
Build numbers 1.2.16106<br>
· ZoomText Voices
(language packs)
v1.0
Build numbers 1.0.1.4693<br>
· Vocalizer Expressive
v1.3 (for Windows
Eyes)
Build numbers 1.3.0.13329 <br>
<br>
Note: Inspection of the certificate will show that the certificate is
invalid. Inspection and validation of certificates is a process performed
by some organizations.<br>
<br>
<b>Solution (software updates)<br>
</b>For each of the affected products, software updates incorporating a
new digital signature will be released and available for download at this
link
<a href="http://www.aisquared.com/CertificateFix/">
http://www.aisquared.com/CertificateFix/</a> prior to January
26<sup>th</sup>.<br>
<b>Warning When Disabling Security Options<br>
</b>Ai Squared strongly recommends against disabling these security
options. Various websites provide steps for disabling Windows security
options with the expectation that unsigned software executables will
start and run. Disabling these security options will not fix these
problems for the ZoomText and Windows Eyes products and may compromise
security and protection from malware. <br>
<b>Conclusion<br>
</b>We apologize for the inconvenience this issue has caused you, but
assure you we are doing everything possible to rectify this matter as
soon as possible. To minimize downtime, we encourage you to update your
software as soon as possible.<br>
If you have questions or require assistance resolving this problem,
contact the Ai Squared support team at (727) 803-8600 option 2 or
<a href="mailto:support@aisquared.com">support@aisquared.com</a>.<br>
<br>
Best Regards,<br>
<b>Bryan Carver</b>
<a href="http://www.freedomscientific.com/Services/TrainingAndCertification/Certification">
JAWS & MAGic Certified</a><br>
<b>VFO™ </b>| Director US Technical Support<br>
11800 31<sup>st</sup> Court North, St. Petersburg, FL 33716<br>
<b>T</b> 800-444-4443 Ext 1026<br>
<a href="mailto:bcarver@vfogroup.com">bcarver@vfogroup.com</a><br>
<a href="http://www.vfogroup.com/" eudora="autourl">www.vfogroup.com<br>
</a> <br>
<br>
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