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<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: 'Calibri'; COLOR: #000000">
<DIV>Greetings to all!</DIV>
<DIV>Please review and share with others.</DIV>
<DIV>This information first appeared in the Braille Monitor in January,
2017.</DIV>
<DIV>I included this information in my Notes from the President Joe Ruffalo for
January.</DIV>
<DIV>Jerilyn Higgins has provided additional information for your review and
possible consideration.</DIV>
<DIV> </DIV>
<DIV>We care. We share. We grow. We make a difference<BR>Joe Ruffalo, President
<BR>National Federation of the Blind of New Jersey <BR>973 743
0075<BR>nfbnj1@verizon.net<BR><A
href="http://www.nfbnj.org">www.nfbnj.org</A></DIV>
<DIV>Your old car keys can be keys to literacy for the blind.<BR>Donate your
unwanted vehicle to us by clicking <BR>www.carshelpingtheblind.org <BR>or call
855 659 9314<BR></DIV>
<DIV
style='FONT-SIZE: small; TEXT-DECORATION: none; FONT-FAMILY: "Calibri"; FONT-WEIGHT: normal; COLOR: #000000; FONT-STYLE: normal; DISPLAY: inline'>
<DIV style="FONT: 10pt tahoma">
<DIV><FONT size=3 face=Calibri></FONT> </DIV>
<DIV><FONT size=3 face=Calibri>Items of Interest:</FONT></DIV>
<DIV><FONT size=3 face=Calibri>1. Article, Braille Monitor, January,
2017</FONT></DIV>
<DIV><FONT size=3 face=Calibri>2. Additional information with frequently asked
questions </FONT></DIV>
<DIV><FONT size=3 face=Calibri></FONT> </DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>Subject:</B> Access lift and Uber by land line
touch tone phone</DIV></DIV></DIV>
<DIV> </DIV>
<DIV><SPAN style='mso-fareast-font-family: "Times New Roman"'><FONT
style="FONT-SIZE: 14pt">1. New Way to Use Uber and Lyft Without a
Smartphone:</FONT></SPAN></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 0pt; LINE-HEIGHT: normal"><SPAN
style='mso-fareast-font-family: "Times New Roman"'><FONT
style="FONT-SIZE: 14pt"></FONT></SPAN> </P>
<P class=MsoNormal style="MARGIN-BOTTOM: 0pt; LINE-HEIGHT: normal"><SPAN
style='mso-fareast-font-family: "Times New Roman"'><FONT
style="FONT-SIZE: 14pt"> GoGo is an automated
hotline that lets people use Uber and Lyft without needing a
smartphone.</FONT></SPAN></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 0pt; LINE-HEIGHT: normal"><SPAN
style='mso-fareast-font-family: "Times New Roman"'><FONT
style="FONT-SIZE: 14pt"></FONT></SPAN> </P>
<P class=MsoNormal style="MARGIN-BOTTOM: 0pt; LINE-HEIGHT: normal"><SPAN
style='mso-fareast-font-family: "Times New Roman"'><FONT
style="FONT-SIZE: 14pt"> Uber and Lyft are available
nationally; when you use GoGoGrandparent, we'll send you whichever one is
cheapest at the time that you make your request for a ride. Their prices are
typically up to 40 percent less than the cost of a cab.</FONT></SPAN></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 0pt; LINE-HEIGHT: normal"><SPAN
style='mso-fareast-font-family: "Times New Roman"'><FONT
style="FONT-SIZE: 14pt"></FONT></SPAN> </P>
<P class=MsoNormal style="MARGIN-BOTTOM: 0pt; LINE-HEIGHT: normal"><SPAN
style='mso-fareast-font-family: "Times New Roman"'><FONT
style="FONT-SIZE: 14pt"> Using GoGo is simple:
callers call from a number they have registered with us and hear a menu of
options. They can press 1 for a car to be sent to pick them up from their home,
2 for a car to be sent to pick them up where we dropped them off last, or 0 to
speak with an operator for a custom pickup location. Once the driver arrives,
they tell the driver where they want to go. When you make a request, a car shows
up at your door within fifteen minutes, typically less.</FONT></SPAN></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 0pt; LINE-HEIGHT: normal"><SPAN
style='mso-fareast-font-family: "Times New Roman"'><FONT
style="FONT-SIZE: 14pt"></FONT></SPAN> </P>
<P class=MsoNormal style="MARGIN-BOTTOM: 0pt; LINE-HEIGHT: normal"><SPAN
style='mso-fareast-font-family: "Times New Roman"'><FONT
style="FONT-SIZE: 14pt"> To register free of
charge, please call (855) 464-6872 or visit <<A
style='href: "http://gogograndparent.com/register"'><SPAN
style="COLOR: ">gogograndparent.com/register</SPAN></A>>.</FONT></SPAN></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 0pt; LINE-HEIGHT: normal"><SPAN
style='mso-fareast-font-family: "Times New Roman"'><FONT
style="FONT-SIZE: 14pt"></FONT></SPAN> </P>
<P class=MsoNormal style="MARGIN-BOTTOM: 0pt; LINE-HEIGHT: normal"><FONT
size=3></FONT> </P>
<P class=MsoNormal style="MARGIN-BOTTOM: 0pt; LINE-HEIGHT: normal"></P></DIV>
<DIV
style='FONT-SIZE: small; TEXT-DECORATION: none; FONT-FAMILY: "Calibri"; FONT-WEIGHT: normal; COLOR: #000000; FONT-STYLE: normal; DISPLAY: inline'>
2. Faq — GoGoGrandparent<o:p></o:p>
<P></P>
<DIV class=WordSection1>
<P class=MsoNormal>banner<o:p></o:p></P>
<P class=MsoNormal>GoGoGrandparent<o:p></o:p></P>
<P class=MsoNormal>navigation region<o:p></o:p></P>
<P class=MsoNormal>HOME <o:p></o:p></P>
<P class=MsoNormal>HOW IT WORKS <o:p></o:p></P>
<P class=MsoNormal>FEATURES <o:p></o:p></P>
<P class=MsoNormal>FAMILY UPDATES <o:p></o:p></P>
<P class=MsoNormal>PRICING <o:p></o:p></P>
<P class=MsoNormal>SIGN UP <o:p></o:p></P>
<P class=MsoNormal>navigation region end<o:p></o:p></P>
<P class=MsoNormal>banner end<o:p></o:p></P>
<P class=MsoNormal>main region<o:p></o:p></P>
<P class=MsoNormal>FREQUENTLY ASKED QUESTIONS<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>What’s GoGoGrandparent?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>That’s us! We’re a fast, affordable and convenient
transportation solution for folks that want to safely maintain their
independence.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>What do I need?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>You need a touch tone telephone that can call 1 (855)
464-6872. We highly recommend riders have a cell phone so they can always be
reached.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Are walkers and wheelchairs okay?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Walkers and foldable wheelchairs are no problem, as long as
you can transfer yourself into a car without assistance. Let an operator know
and they’ll add<o:p></o:p></P>
<P class=MsoNormal>the appropriate notation to your account. <o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Who are the drivers?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>We work with Uber & Lyft to ensure that you can get
affordable rides within 15 minutes. GoGo operators communicate, screen and
supervise drivers to make<o:p></o:p></P>
<P class=MsoNormal>sure every ride completes safely and successfully.
<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>When should I speak with an operator?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Operators are available 24/7 to give quotes, schedule rides
in advance and answer any questions that you have. Call and Press 0 to speak
with an operator.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Can I cancel my ride?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>To cancel a ride, call us and Press 9. Cancel within 5
minutes of ordering to avoid a fee.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>How much does it cost?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>We charge a small concierge fee plus Uber/Lyft’s fare. We
quote you the fare every time you call. Our partners’ rates can change when
demand is high (this<o:p></o:p></P>
<P class=MsoNormal>happens rarely and returns to normal in a few minutes). You
do not pay the driver, and they do not know the total cost of the trip. After
the trip, we’ll<o:p></o:p></P>
<P class=MsoNormal>charge the card you have on file and call or email you with
how much was charged.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Should I tip?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Most people do not tip, except in the cases where they ask a
driver to wait or lift something up.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Who do I give my destination to?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Usually the driver, but if their equipment is giving them
trouble Press 0 to give it to an operator.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Who is GoGoGrandparent for?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Our rides are for independent adults who want to maintain
their lifestyle. Some members use us to reduce the amount & type of driving
they do (such as<o:p></o:p></P>
<P class=MsoNormal>driving at night or going unfamiliar places), while others
use us as their complete car replacement. Everyone enjoys the convenience of
having affordable<o:p></o:p></P>
<P class=MsoNormal>transportation on-call.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>How do I
register?
<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Get ready for your first ride by registering for free at
gogograndparent.com or by calling us toll-free at 1 (855) 464-6872 and Press
2.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>How long will I have to wait for my ride?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Driver availability depends on your location, the time of
day, and number of other rides being requested. In the majority of cases, your
ride will arrive<o:p></o:p></P>
<P class=MsoNormal>within 15 minutes -- so be ready to leave when you
call!<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Can I schedule a ride in advance?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Yes, but most folks call us 15 minutes before they need to
leave. We highly recommend you do the same. That being said to schedule a
trip in advance Press<o:p></o:p></P>
<P class=MsoNormal>0 to speak with an operator.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Why are rides more expensive during peak
demand?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Our vendors fares may change to encourage more drivers to
come onto the road. This change is calculated automatically based on how many
requests were made<o:p></o:p></P>
<P class=MsoNormal>in a specific location in the prior two minutes. Peak
demand is recalculated rapidly, so usually by waiting just 5 - 10 minutes, it’ll
go away.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Can someone else ride with me?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Yes! Up to four people can share one car at no extra
charge.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Will the driver wait while I complete my
appointment?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>You may ask your driver to wait but you will be charged for
the time. To keep your ride affordable it’s best to give us a call when you’re
ready to return<o:p></o:p></P>
<P class=MsoNormal>and Press 2 for a car to the last place you were dropped off.
We’ll get a driver there in 15 minutes or less.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>What type of vehicle will I ride in?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>A 4-door sedan. Prior to your ride, we will tell you the
vehicle type/color, license plate, and driver name that you should
expect.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Are rides available in my area?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>To check availability in your zip code, visit our website at
gogograndparent.com or give us a call.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>What are your hours of operation? <o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>You can speak to an operator 24 hours a day, 7 days a week.
<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>And how far can I go?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>You can take a trip 100 miles in any direction.
<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>What should I do if I have a question during my
ride?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>You can call an operator at any time. Just call our number
and Press 0.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Do you pick up at airports?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Yes, but depending on the airport there may be a special
“pick up location” where you will have to meet our drivers. For most airports
the operator will<o:p></o:p></P>
<P class=MsoNormal>be able to help you find your location, but in all airports
the driver will be able to tell you where to go. You can call your driver at any
time by Pressing<o:p></o:p></P>
<P class=MsoNormal>3. <o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Are you an emergency medical transportation
service?<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Lots of folks use us to get to doctor’s appointments but we
are no replacement for an ambulance in the event of an emergency.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P
class=MsoNormal>--------------------------------------------------------------------------------<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>What is this about?<o:p></o:p></P>
<P class=MsoNormal>Limited beta feature only available in select locations. On
demand delivery from any restaurant or store near your area.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>How do I order delivery?<o:p></o:p></P>
<P class=MsoNormal>Call (855) 464-6872 and...<o:p></o:p></P>
<P class=MsoNormal>-Press 3 for meals<o:p></o:p></P>
<P class=MsoNormal>-Press 4 for groceries<o:p></o:p></P>
<P class=MsoNormal>-Press 5 for general delivery<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>How do I know what is available?<o:p></o:p></P>
<P class=MsoNormal>It depends on your location. The first time you call, your
operator will go through the options available to you.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>Can I see the food?<o:p></o:p></P>
<P class=MsoNormal>We'll list the top 5 lunch/dinner meals in your area. You can
also press 0 for an operator to get something else you're craving
delivered!<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>When do I need to order?<o:p></o:p></P>
<P class=MsoNormal>Depending on your location, it'll either be the same day or
the previous day.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>My question wasn't answered, what should I do?<o:p></o:p></P>
<P class=MsoNormal>Call and press 0 for an operator!<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P
class=MsoNormal>--------------------------------------------------------------------------------<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>We will be adding more and more services soon!<o:p></o:p></P>
<P class=MsoNormal>Feel free to call us at (855) 464-6872 and offer any
suggestions you may have!<o:p></o:p></P>
<P class=MsoNormal>main region end<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal>“Old age has its pleasures, which, though different, are not
less than the pleasures of youth.” -W. Somerset Maugham<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT
size=3></FONT></o:p> </P></DIV></DIV></DIV></DIV></BODY></HTML>