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<DIV> Greetings to all!</DIV>
<DIV>Received the following to distribute to all on the NFBNJ distribution
list.</DIV>
<DIV>please read, share and save the valuable information that Trisha Ebel,
member of the NFBNJ Guide Dog Committee has provided</DIV>
<DIV>See below.</DIV>
<DIV>Warmly,</DIV>
<DIV>Joe </DIV>
<DIV> </DIV>
<DIV>We care. We share. We grow. We make a difference<BR>Joe Ruffalo,
President
<BR>National Federation of the Blind of New Jersey <BR>973 743
0075<BR>nfbnj1@verizon.net<BR><A
href="http://www.nfbnj.org">www.nfbnj.org</A></DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: 'Calibri'; COLOR: #000000">Raising
Expectations To Live The Life You Want!</DIV>
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Calibri'; COLOR: #000000"> </DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: 'Calibri'; COLOR: #000000">Your
old
car keys can be keys to literacy for the blind.<BR>Donate your unwanted
vehicle
to us by clicking <BR>www.carshelpingtheblind.org <BR>or call 855 659
9314<BR></DIV>
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style='FONT-SIZE: small; TEXT-DECORATION: none; FONT-FAMILY: "Calibri";
FONT-WEIGHT: normal; COLOR: #000000; FONT-STYLE: normal; DISPLAY: inline'>
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<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>From:</B> <A
title=patriciaebel0302@comcast.net
href="mailto:patriciaebel0302@comcast.net">Trisha</A> </DIV>
<DIV><B>Sent:</B> Sunday, April 07, 2019 10:22 PM</DIV>
<DIV><B>To:</B> <A title=a.m.matos19@gmail.com
href="mailto:a.m.matos19@gmail.com">'Anexis'</A> ; <A
title=belindavaldes28@gmail.com
href="mailto:belindavaldes28@gmail.com">Belinda
Valdes</A> ; <A title=princessregal@optonline.net
href="mailto:princessregal@optonline.net">Christina Brino</A> ; <A
title=cpmckenna@familyresourcenetwork.org
href="mailto:cpmckenna@familyresourcenetwork.org">Charles P. McKenna</A> ;
<A
title=carcione@access.net
href="mailto:carcione@access.net">carcione@access.net</A> ; <A
title=cheiro_alice@aol.com
href="mailto:cheiro_alice@aol.com">cheiro_alice@aol.com</A> ; <A
title=Dnhale0909@gmail.com
href="mailto:Dnhale0909@gmail.com">Dnhale0909@gmail.com</A> ; <A
title=derynh1216@gmail.com href="mailto:derynh1216@gmail.com">Deryn
Hespos</A> ;
<A title=dsykora29@gmail.com href="mailto:dsykora29@gmail.com">Danielle
Sykora</A> ; <A title=eileenlevin@comcast.net
href="mailto:eileenlevin@comcast.net">Eileenlevin@comcast.net</A> ; <A
title=Ginger@ky2d.com href="mailto:Ginger@ky2d.com">Ginger@ky2d.com</A> ; <A
title=ibehreini@drew.edu
href="mailto:ibehreini@drew.edu">ibehreini@drew.edu</A>
; <A title=imaanahs91@yahoo.com
href="mailto:imaanahs91@yahoo.com">imaanahs91@yahoo.com</A> ; <A
title=joluland@verizon.net href="mailto:joluland@verizon.net">Jo Luland</A>
; <A
title=jluland@verizon.net href="mailto:jluland@verizon.net">john luland</A>
; <A
title=jbraz7@gmail.com href="mailto:jbraz7@gmail.com">Joseph Braz</A> ; <A
title=j.goodman82@comcast.net href="mailto:j.goodman82@comcast.net">Jonathan
Goodman</A> ; <A title=MAllman@seeingeye.org
href="mailto:MAllman@seeingeye.org">Melissa Allman</A> ; <A
title=michaelmoran754@outlook.com
href="mailto:michaelmoran754@outlook.com">Michael Moran</A> ; <A
title=mbhrr15@gmail.com
href="mailto:mbhrr15@gmail.com">mbhrr15@gmail.com</A> ;
<A title=nagui2020@icloud.com href="mailto:nagui2020@icloud.com">nagui</A> ;
<A
title=njagdu@nfbnet.org href="mailto:njagdu@nfbnet.org">New Jersey
Association
of Guide Dog Users</A> ; <A title=pslwebber@aol.com
href="mailto:pslwebber@aol.com">pslwebber@aol.com</A> ; <A
title=sleahy@hcnj.us
href="mailto:sleahy@hcnj.us">sleahy@hcnj.us</A> </DIV>
<DIV><B>Cc:</B> <A title=richardfox1@comcast.net
href="mailto:richardfox1@comcast.net">Richard Fox</A> ; <A
title=nfbnj1@verizon.net href="mailto:nfbnj1@verizon.net">Joe Ruffalo</A> ;
<A
title=danfb@verizon.net
href="mailto:danfb@verizon.net">danfb@verizon.net</A> ;
<A title=Melissa.Durnan@dhs.state.nj.us
href="mailto:Melissa.Durnan@dhs.state.nj.us">Melissa.Durnan@dhs.state.nj.us</A>
; <A title=underdogmj@comcast.net
href="mailto:underdogmj@comcast.net">Lester
Cameron</A> ; <A title=Vyingling@nfb.org
href="mailto:Vyingling@nfb.org">Yingling, Valerie</A> </DIV>
<DIV><B>Subject:</B> Reminder: NFB's rideshare testing program
</DIV></DIV></DIV>
<DIV>Hello Guide Dog Users, </DIV>
<DIV> </DIV>
<DIV>Below is information about the Ubor and Lyft rideashare program.
If
you use</DIV>
<DIV>either service I am asking that you take the survey. It is
really</DIV>
<DIV>important and I encourage you to do so. Below is information
about
the</DIV>
<DIV>program and here is the link to get right to the survey.</DIV>
<DIV> </DIV>
<DIV><A
href="https://nfb.org/programs-services/legal-program/uber-and-lyft-survey">https://nfb.org/programs-services/legal-program/uber-and-lyft-survey</A>.
</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Uber and Lyft Information </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>In an effort to resolve allegations of Uber and Lyft driver
discrimination</DIV>
<DIV>against passengers with service animals, the National Federation of
the</DIV>
<DIV>Blind recently entered into landmark settlement agreements with
both</DIV>
<DIV>rideshare companies.</DIV>
<DIV> </DIV>
<DIV>Terms of the agreements require Uber and Lyft to revise their policies
and</DIV>
<DIV>procedures to include additional training for employees and
contractors,
and</DIV>
<DIV>contract termination for drivers who knowingly or repeatedly deny rides
to</DIV>
<DIV>individuals with service animals. The agreements also include
requirements</DIV>
<DIV>for data gathering and testing, so that the NFB can assess Uber and
Lyft's</DIV>
<DIV>efforts to provide equal access to riders with service animals.</DIV>
<DIV> </DIV>
<DIV>On May 8, 2017, the NFB began conducting nationwide testing to ensure
that</DIV>
<DIV>riders with service animals are neither denied transportation nor
treated</DIV>
<DIV>disrespectfully by Lyft and Uber. To best assess whether Uber and Lyft
are</DIV>
<DIV>complying with their agreement terms, we need to gather monthly
data</DIV>
<DIV>nationwide for the duration of the agreements. This regular testing
will</DIV>
<DIV>help ensure that the NFB meets its legal obligations as per the
settlements.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>If you are an Uber or Lyft customer who has a service animal or travels
with</DIV>
<DIV>someone who has a service animal, please complete the Uber and Lyft
survey</DIV>
<DIV><<A
href="https://nfb.org/programs-services/legal-program/uber-and-lyft-survey">https://nfb.org/programs-services/legal-program/uber-and-lyft-survey</A>>
as</DIV>
<DIV>often as you can.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Frequently Asked Questions</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Who can be a tester?</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Any Uber or Lyft customer who has a service animal or travels with
someone</DIV>
<DIV>who has a service animal can be a tester. Testers can be NFB members
or</DIV>
<DIV>nonmembers.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>What is needed from testers?</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>After ordering or completing a ride, the tester would promptly complete
the</DIV>
<DIV>online questionnaire. Testers would repeat this process as often
as</DIV>
<DIV>possible, monthly at minimum.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>What is the link to the testing tool?</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>nfb.org/programs-services/legal-program/uber-and-lyft-survey</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>How do I know if Uber or Lyft is available where I live?</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>You can check the companies' respective webpages: uber.com/cities</DIV>
<DIV><<A
href="https://www.uber.com/cities/">https://www.uber.com/cities/</A>>
or lyft.com/cities</DIV>
<DIV><<A
href="https://www.lyft.com/cities">https://www.lyft.com/cities</A>> . You
can
also enter your location into each</DIV>
<DIV>company's app to find out if a driver is available.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>What questions does the testing tool ask?</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>The online questionnaire will prompt you to enter your name and
email</DIV>
<DIV>address, the date and time of your Lyft or Uber ride, whether that ride
was</DIV>
<DIV>canceled because of your service animal, whether the driver treated
you</DIV>
<DIV>disrespectfully, and whether you were charged a cleaning fee because of
your</DIV>
<DIV>service animal, among other information.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>What will happen with the testing data?</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>The NFB and counsel will use your testing feedback to assess whether
Uber</DIV>
<DIV>and Lyft are meeting their settlement agreement terms and to urge
greater</DIV>
<DIV>compliance where needed.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>What are the dates for the testing program?</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>The NFB's Uber and Lyft testing program began May 8, 2017, and will
continue</DIV>
<DIV>for the three- to five-year duration of the agreements.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Is testing nationwide?</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>The NFB's Uber and Lyft testing program will be administered
nationwide,</DIV>
<DIV>including in Puerto Rico. There will be a special push to gather Lyft
data</DIV>
<DIV>from targeted municipalities: Baltimore, Seattle, Dallas-Fort Worth,
Boston,</DIV>
<DIV>New York, Nashville, Phoenix, Philadelphia, Chicago, Denver, Los
Angeles,</DIV>
<DIV>San Francisco, Sacramento, and the District of Columbia.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Can I report on a Lyft or Uber ride in a state other than where I
live?</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Yes, testers are encouraged to complete the online questionnaire for
any</DIV>
<DIV>Lyft and Uber experience, regardless of the location.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>If I'm denied transportation by Uber or Lyft because of a service
animal,</DIV>
<DIV>should I also register a complaint with the company?</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Yes, in addition to filling out the NFB's online questionnaire, we also
ask</DIV>
<DIV>that you report discrimination to the rideshare company via the
company's</DIV>
<DIV>website, app, or by phone. The agreements require Uber and Lyft
to</DIV>
<DIV>investigate reports and, if appropriate, take action against the
drivers.</DIV>
<DIV> </DIV>
<DIV>* Uber complaint form</DIV>
<DIV><<A
href="https://help.uber.com/h/5f3eac46-e977-44a0-873e-f1881d48f4cb">https://help.uber.com/h/5f3eac46-e977-44a0-873e-f1881d48f4cb</A>>
or, for</DIV>
<DIV>critical safety concerns, 800-285-9481</DIV>
<DIV>* Lyft complaint form</DIV>
<DIV><<A
href="https://help.lyft.com/hc/en-us/requests/new?ticket_form_id=813147">https://help.lyft.com/hc/en-us/requests/new?ticket_form_id=813147</A>>
or</DIV>
<DIV>877-452-4866</DIV>
<DIV> </DIV>
<DIV>Learn how to file complaints directly with the rideshare providers
by</DIV>
<DIV>reading these Guidelines for Effective Uber and Lyft Service
Animal</DIV>
<DIV>Complaints.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Sincerely,</DIV>
<DIV> </DIV>
<DIV>Trisha Ebel </DIV>
<DIV> </DIV>
<DIV> </DIV></DIV></DIV></DIV></BODY></HTML>