<HTML xmlns="http://www.w3.org/TR/REC-html40" xmlns:v =
"urn:schemas-microsoft-com:vml" xmlns:o =
"urn:schemas-microsoft-com:office:office" xmlns:w =
"urn:schemas-microsoft-com:office:word" xmlns:m =
"http://schemas.microsoft.com/office/2004/12/omml"><HEAD>
<META content="text/html; charset=us-ascii" http-equiv=Content-Type>
<META name=Generator content="Microsoft Word 15 (filtered medium)">
<STYLE><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></STYLE>
</HEAD>
<BODY lang=EN-US dir=ltr link=#0563c1 vLink=#954f72>
<DIV dir=ltr>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: 'Calibri'; COLOR: #000000">
<DIV>Greetings to all!</DIV>
<DIV>Thanks to Debbie Azzarone for the following information.</DIV>
<DIV>Joe </DIV>
<DIV> </DIV>
<DIV>---- </DIV>
<DIV> </DIV>
<DIV>
<DIV
style='FONT-SIZE: small; TEXT-DECORATION: none; FONT-FAMILY: "Calibri";
FONT-WEIGHT: normal; COLOR: #000000; FONT-STYLE: normal; DISPLAY:
inline'>Where
does a Senior call if they need a grocery delivery?<o:p></o:p></DIV>
<DIV class=WordSection1>
<P class=MsoNormal>Seniors should contact their County Office of Senior
Services
(currently, only in GLOUCESTER, MORRIS, OCEAN and <o:p></o:p></P>
<P class=MsoNormal>SOMERSET) who has partnered with a reputable nonprofit,
Jersey Cares, to provide this service to the client.<o:p></o:p></P>
<P class=MsoNormal>FAQs - SENIOR SHOPPERS PROGRAM<o:p></o:p></P>
<P class=MsoNormal>Can a volunteer shop at some other store for my essential
needs?<o:p></o:p></P>
<P class=MsoNormal>Yes, if you need items from a pharmacy like CVS, Rite
AID,
Walgreens, etc. a volunteer will shop at those stores. The <o:p></o:p></P>
<P class=MsoNormal>program is meant for only essential items like food and
pharmacy items. Volunteers cannot shop for alcohol at grocery
<o:p></o:p></P>
<P class=MsoNormal>stores, liquor stores, beer distributors, etc.
<o:p></o:p></P>
<P class=MsoNormal>Is the Senior Shopper Program at Jersey Cares safe for
Seniors to participate?<o:p></o:p></P>
<P class=MsoNormal>Seniors can be assured that their safety is Jersey Cares
top
priority. All volunteers are fully vetted with background <o:p></o:p></P>
<P class=MsoNormal>checks. <o:p></o:p></P>
<P class=MsoNormal>How does the County Offices of Senior Services
participate?<o:p></o:p></P>
<P class=MsoNormal>Participating county offices take the initial call and
detailed grocery order from the Senior. This includes a maximum budget
<o:p></o:p></P>
<P class=MsoNormal>amount set by the Senior. <o:p></o:p></P>
<P class=MsoNormal>What is the maximum budget?<o:p></o:p></P>
<P class=MsoNormal>The maximum budget amount is so that the volunteer does
not
overspend. It also provides Jersey Cares with a HOLD <o:p></o:p></P>
<P class=MsoNormal>Amount for credit card processing. <o:p></o:p></P>
<P class=MsoNormal>What does it mean to put a HOLD on a credit
card?<o:p></o:p></P>
<P class=MsoNormal>The HOLD is like what happens when you reserve a hotel
room.
It authorizes and guarantees the amount is available, but <o:p></o:p></P>
<P class=MsoNormal>it is not actually charged to the account.
<o:p></o:p></P>
<P class=MsoNormal>When is the Senior’s credit card charged?<o:p></o:p></P>
<P class=MsoNormal>The credit card provided will only be charged AFTER the
groceries are delivered and a picture of the receipt is provided
<o:p></o:p></P>
<P class=MsoNormal>to Jersey Cares by the volunteer. <o:p></o:p></P>
<P class=MsoNormal>What happens after the order is placed with the County
Office
of Senior Services?<o:p></o:p></P>
<P class=MsoNormal>The order is automatically sent to Jersey Cares and a
Jersey
Cares employee will contact the Senior to confirm the <o:p></o:p></P>
<P class=MsoNormal>order and request credit/bank card information. They
should
only release the credit card information to the Jersey Care <o:p></o:p></P>
<P class=MsoNormal>worker. Safety measures are adhered to in this
process.<o:p></o:p></P>
<P class=MsoNormal>Who pays for the order at the grocery
store?<o:p></o:p></P>
<P class=MsoNormal>Jersey Cares volunteers pay for the grocery list up front
and
they are reimbursed by Jersey cares, once the food is <o:p></o:p></P>
<P class=MsoNormal>delivered. Seniors DO NOT pay volunteers. There is no
money
or payment information exchanged between volunteers <o:p></o:p></P>
<P class=MsoNormal>and Seniors.<o:p></o:p></P>
<P class=MsoNormal>Does the volunteer see my credit card
information?<o:p></o:p></P>
<P class=MsoNormal>No. Only Jersey Cares will call you to obtain your
authorization to use your credit card. Volunteer NEVER see any credit
<o:p></o:p></P>
<P class=MsoNormal>card information. Only Jersey Cares Senior Shopper Staff
will
enter the credit card information into the PayJunction credit
<o:p></o:p></P>
<P class=MsoNormal>card system.<o:p></o:p></P>
<P class=MsoNormal>Does Jersey Cares store my credit card
information?<o:p></o:p></P>
<P class=MsoNormal>Jersey Cares does not hold on to credit card information
and
will call you for every order that you place with the Senior <o:p></o:p></P>
<P class=MsoNormal>Shoppers program.<o:p></o:p></P>
<P class=MsoNormal>How does Jersey Cares know the order has been
completed?<o:p></o:p></P>
<P class=MsoNormal>Once the grocery order has been delivered and a photo of
the
food and receipt is provided to Jersey Cares by the <o:p></o:p></P>
<P class=MsoNormal>volunteer. The actual amount spent on the grocery order
is
charged to the credit/bank card. In addition, a 6% bank <o:p></o:p></P>
<P class=MsoNormal>charge fee is charged at this time to cover the cost of
the
transaction.<o:p></o:p></P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal><o:p><FONT size=3></FONT></o:p> </P>
<P class=MsoNormal><o:p><FONT
size=3></FONT></o:p> </P></DIV></DIV></DIV></DIV></BODY></HTML>