<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br clear="all"></div><div><div dir="ltr" data-smartmail="gmail_signature"><div dir="ltr"><div><div>From: <strong class="gmail_sendername" dir="auto">NJ TRANSIT</strong> <span dir="auto"><<a href="mailto:alerts@njtransit.ealert.com" target="_blank">alerts@njtransit.ealert.com</a>></span></div></div></div></div></div><div class="gmail_quote"><div dir="ltr" class="gmail_attr">Date: Tue, May 25, 2021 at 6:23 PM<br>Subject: While You've Been Away<br>To: NJ TRANSIT Subscriber <<a href="mailto:alerts@njtransit.ealert.com" target="_blank">alerts@njtransit.ealert.com</a>><br></div><br><br><u></u>










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<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left"><br>
Dear NJ TRANSIT Customer,</p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left">The coronavirus pandemic has impacted transit ridership across the globe, but here at NJ TRANSIT we have not stopped working to improve your travel experience. Even as ridership declined and the virus spread throughout the state, including its impact on our workforce, we were out there every day safely delivering the critical rail, bus, and light rail service that essential workers and New Jerseyans depend on. We’re grateful for those customers who continued to ride with us throughout the pandemic.</p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left">Now, as restrictions are easing and employers are beginning to develop plans for employees to return to their workplaces, we want to share all we’ve done to prepare our system for your return.</p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left"><strong>NJ TRANSIT is safer, more reliable and more customer-focused than ever!</strong></p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left"><a title="" style="TEXT-DECORATION:none;COLOR:#c28607" href="https://www.njtransit.com/progress" target="_blank">While You’ve Been Away</a> - Here’s how we’ve been working to improve your experience.</p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left"><strong>Responding to COVID-19</strong></p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left">NJ TRANSIT was one of the first transit agencies in the country to disinfect all its vehicles, major stations, and terminals every 24 hours – and that continues today. We introduced PPE vending machines at major stations and have given away over 60,000 free masks to customers.</p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left">We have introduced technological innovations like <a title="" style="TEXT-DECORATION:none;COLOR:#c28607" href="https://www.njtransit.com/news-events/how-full-my-ride" target="_blank">How Full Is My Ride</a>, to inform customers about crowding conditions on buses and trains. We introduced the <a title="" style="TEXT-DECORATION:none;COLOR:#c28607" href="https://www.njtransit.com/flexpass" target="_blank">FLEXPASS</a> discounted ticketing option to accommodate customers whose commuting patterns have changed due to to COVID-19. We believe there’s <a title="" style="TEXT-DECORATION:none;COLOR:#c28607" href="https://www.njtransit.com/progress#covid" target="_blank">no better example nationally</a> of how a transit system should respond to such an event.</p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left"><strong>Improving Service, Reliability & Safety</strong></p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left">We purchased hundreds of new buses, railcars, and locomotives to modernize our fleet, improved On-Time Performance across the board, filled a full roster of locomotive engineers for the first time in more than a decade, and hired more than 1,000 new Bus Operators since January of 2018. These measures – and many more – were all undertaken in pursuit of one goal: <a title="" style="TEXT-DECORATION:none;COLOR:#c28607" href="https://www.njtransit.com/progress#safety" target="_blank">Better, safer, more reliable service for our customers</a>.</p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left"><strong>Enhancing Our Customer Experience</strong></p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left">We continued to <a title="" style="TEXT-DECORATION:none;COLOR:#c28607" href="https://www.njtransit.com/progress#customer-experience" target="_blank">enhance your day-to-day experience</a> – with a particular focus on technology – through the completely redesigned NJ TRANSIT Mobile App with new features such as “Arrival Alerts” to notify you when you’re approaching your destination, the introduction of a brand new mobile app for Access Link customers, and new contactless fare payment technologies such as onboard ticket scanning on buses and trains. We also launched the NJT Rewards Program that allows you to earn points for ticket purchases through the mobile app, which can then be redeemed for deals and discounts at restaurants, retail outlets and entertainment venues throughout the state.</p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left">We are also offering a significantly improved experience at Penn Station New York with a completely refurbished waiting room for NJ TRANSIT and Amtrak customers, and vastly improved communications by providing 24/7/365 messaging to alert customers about service impacts.</p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left"><strong>Advancing Major Capital Projects</strong></p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left">While transit agencies across the country reduced or even suspended their capital plans and projects, NJ TRANSIT has been <a title="" style="TEXT-DECORATION:none;COLOR:#c28607" href="https://www.njtransit.com/progress#capital-projects" target="_blank">advancing more than $4 billion in capital projects</a> throughout our system since 2018 to improve service reliability, safety and your experience.</p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left"><strong>Setting A Vision for the Future</strong></p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left">We proudly introduced <a title="" style="TEXT-DECORATION:none;COLOR:#c28607" href="https://www.njtransit.com/progress#vision" target="_blank">two new transformational plans</a> – our first ever 10-Year Strategic Plan (NJT2030) and 5-Year Capital Plan – which together will help us build on the significant progress we’ve made over the past three years and provide a roadmap that puts you and your fellow customers at the center of our decision-making as we move forward over the next decade.</p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left"><strong>Providing Nationally Recognized Security</strong></p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left">The New Jersey Transit Police Department (NJTPD) has been <a title="" style="TEXT-DECORATION:none;COLOR:#c28607" href="https://www.njtransit.com/progress#security" target="_blank">fostering an inclusive and community-based policing approach</a> for the last decade, and has developed a reputation as a national model of progressive policing. The NJTPD recently expanded their Outreach Unit to offer assistance to the most vulnerable in our transit system, connecting them with social and medical services throughout the state.</p>
<p style="MARGIN-BOTTOM:1em;FONT-SIZE:14px;FONT-FAMILY:arial,helvetica,sans-serif;COLOR:#575757;TEXT-ALIGN:left;MARGIN-TOP:0px;LINE-HEIGHT:22px;BACKGROUND-COLOR:transparent" align="left">As you can see, we have been working hard <a title="" style="TEXT-DECORATION:none;COLOR:#c28607" href="https://www.njtransit.com/progress" target="_blank">While You’ve Been Away</a> and, while we have made considerable progress, we’re not done yet. Don’t just take my word for it, check out the details through one of the links above or at <a title="" style="TEXT-DECORATION:none;COLOR:#c28607" href="http://njtransit.com/progress" target="_blank">njtransit.com/progress</a>. We think you’ll be pleasantly surprised when you return, and we are ready to welcome you back when you are ready to travel.</p>
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Sincerely,</p>
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Kevin S. Corbett<br>
President & CEO, NJ TRANSIT<br>
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