<div dir="auto"><span style="font-size:18px;text-align:center;line-height:21.6px"> </span><span style="text-align:center;font-family:Arial;font-size:1.5em;font-weight:bold;background-color:rgb(255,255,255)">Frequently Answered Questions (FAQ)</span></div><div dir="auto"><span class="s4" style="text-align:center;line-height:19.200001px;font-size:16px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:28.799999px;font-size:1.5em"><br></span></span></div><div dir="auto"><span class="s4" style="text-align:center;line-height:19.200001px;font-size:16px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:28.799999px;font-size:1.5em">Access Link’s New Riders</span></span><span class="s4" style="text-align:center;line-height:19.200001px;font-size:16px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:28.799999px;font-size:1.5em">’</span></span><span class="s4" style="text-align:center;line-height:19.200001px;font-size:16px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:28.799999px;font-size:1.5em"> Choice </span></span><span class="s4" style="text-align:center;line-height:19.200001px;font-size:16px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:28.799999px;font-size:1.5em">Pilot Program</span></span></div><div><div class="gmail_quote" dir="auto"><div><p class="s5" style="margin-top:0px;margin-bottom:0px;line-height:1.2;text-align:center;font-size:18px"><span style="line-height:21.6px"> </span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s6" style="line-height:14.4px;font-size:12px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">The Riders’ Choice </span></span><span class="s6" style="line-height:14.4px;font-size:12px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Pilot Program </span></span><span class="s6" style="line-height:14.4px;font-size:12px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">may not be </span></span><span class="s6" style="line-height:14.4px;font-size:12px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">appropriate</span></span><span class="s6" style="line-height:14.4px;font-size:12px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">for everyone. </span></span><span class="s6" style="line-height:14.4px;font-size:12px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">You are encouraged to review the FAQ list and </span></span><span class="s6" style="line-height:14.4px;font-size:12px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">“o</span></span><span class="s6" style="line-height:14.4px;font-size:12px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">pt </span></span><span class="s6" style="line-height:14.4px;font-size:12px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">in</span></span><span class="s6" style="line-height:14.4px;font-size:12px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">”</span></span><span class="s6" style="line-height:14.4px;font-size:12px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> if you would like to have your rides handled by </span></span><span class="s6" style="line-height:14.4px;font-size:12px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">one of our Transportation Network Company partners</span></span><span class="s6" style="line-height:14.4px;font-size:12px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">.  Here are the answer</span></span><span class="s6" style="line-height:14.4px;font-size:12px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">s</span></span><span class="s6" style="line-height:14.4px;font-size:12px;font-family:Arial;background-color:rgb(255,255,255);font-weight:bold"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> to some common questions:</span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span style="line-height:21.6px"> </span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">What is a Transportation Network Company (TNC)?</span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">A TNC is a corporation, partnership, sole proprietorship, or other entity that is registered as a business in the State of NJ or operates in the State and uses a digital network to connect a rider to a driver to provide a prearranged ride. Some examples of TNCs are </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">LYFT</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> and U</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">BER</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">. </span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">What if I </span></span><span class="s11" style="line-height:14.4px;font-size:12px;font-family:Arial;text-decoration:underline;font-weight:bold"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">do not</span></span><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> want to</span></span><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> participate in the pilot?  </span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">If you do not </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">want to enroll or </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">“opt in” </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">to the pilot, you do not have to do anything. All o</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">f your rides will </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">continue to </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">be handled by an Access Link driver in an Access Link vehicle.</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">There is no need to call Access Link if you do not want to “opt in”.</span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span style="line-height:21.6px"> </span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">How do I sign up for this new ride option?</span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">You will need to </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">fill out the </span></span><a href="https://forms.office.com/g/czJ0pw2rhU"><span class="s12" style="line-height:14.4px;font-size:12px;font-family:Arial;color:rgb(0,0,0)"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">enrollment form</span></span></a><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> to “opt in” to the TNC Pilot Program.</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">If you need help</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">, call Customer</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Service for assistance. </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">You also need to agree to share some information with the TNC, specifically your ride history and ride </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">information (</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">pick-up location, drop-off location, vehicle preference, date, time, duration, cost, contact information, etc.) The TNC will also need your approval to communicate with you via a telephone call, text message (SMS), or email about service, delays, marketing, newsletters, promotions</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">,</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">and surveys. All marketing material from the TNC will provide an opportunity to unsubscribe.</span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Is the Riders’ Choice program based on where I live?</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">This ride option will be available to all Access Link riders. We will be</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">gin the pilot in </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">ou</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">r</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> largest regions first and then </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">expand the pilot program to the remaining regions</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">.</span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Am I still an Access Link customer? </span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Yes. This new ride option is available to you as a certified Access Link rider. Your certification </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">will</span></span><span class="s13" style="line-height:14.4px;font-size:12px;font-family:Arial;color:rgb(47,84,150)"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">not change. </span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Will I be able to </span></span><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">request that my Access Link rides only be handled by </span></span><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">LYFT</span></span><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> or UBER?</span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">No. After you make your Access Link reservation</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">, your ride will be assigned to a </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">LYFT</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> or UBER driver</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> if </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">our software or scheduling team determines that your ride would be best handled by one of our TNC partners.  </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">You will not be able </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">to make reservations </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">with </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">LYFT</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> or UBER</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">, under your Access Link ID</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">.</span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">If I signed up but changed my mind, how do I opt-out of the pilot? </span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">You must unenroll from the pilot. Use this </span></span><a href="https://forms.office.com/g/QgWagM7zuR"><span class="s14" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">form</span></span></a><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> to have your client file updated. These are processed on a weekly basis. </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">*If there an urgent need, contact Customer Service at </span></span><a href="mailto:adaservices@njtransit.com"><span class="s15" style="line-height:14.4px;font-size:12px;font-family:Arial;color:rgb(5,99,193)"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">adaservices@njtransit.com</span></span></a><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> or 973-491-4224, option 5. On the weekends or at night, you can speak to the Service</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> Monitors by calling 973-491-4224, option 3. </span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">What should I expect while using the TNC? </span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">You should expect a ride in a safe vehicle with a professional driver. The TNC </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">driver</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> will arrive within your window at the same price as your regular Access Link trip for now. </span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Do I need to sign up for an app or create an account to ride with the TNC?</span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">No. You do not need to sign up for an app. If you already have an account</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> with a TNC like LYFT or UBER</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">, that </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">account </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">will </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">need to </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">be separate from th</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">e Access Link Rider’s Choice </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">program</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">,</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> for now.  </span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Will customers using mobility devices be </span></span><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">able to participate in the Riders’ Choice Program?</span></span></p><p style="margin-top:0px;margin-bottom:0px;line-height:21.6px;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Yes.</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> When </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">you</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">enroll </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">i</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">nto</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> the Riders’ </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Choice </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Pilot </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">program</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">, it</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">allows</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> Access Link service providers the ability, if needed, to move</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> your</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> ride to one of the program's TNC providers. At present, the TNC providers are </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">LYFT</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> and </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Uber. </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"></span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">While </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">our TNC partners</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> do not offer ADA paratransit service, each provider has a fleet of vehicles, some of which may be wheelchair accessible. </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">If you are</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> traveling with a mobility device, our service provider's ability to move </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">your</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> ride to </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">LYFT</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">or </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">UBER </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">will </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">be based on either TNC provider having a (WAV) wheelchair-accessible vehicle available in </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">the</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> area</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">where you are traveling</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">. </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">While </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">we cannot guarantee </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">or predict that </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">your ride will need to be moved to a TNC provider, we will </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">always </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">schedule your ride </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">in</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> an accessible vehicle that can accommodate your mobility device.</span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Will I be able to travel with my service animal?</span></span></p><p style="margin-top:0px;margin-bottom:0px;line-height:21.6px;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Yes.  </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Under the Access Link </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Riders’ </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Choice </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Pilot Program </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">partnership, </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">LYFT</span></span><span class="s16" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> and </span></span><span class="s16" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">UBER </span></span><span class="s16" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">drivers </span></span><span class="s16" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">will </span></span><span class="s16" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">transport Access Link customers with their service animals and </span></span><span class="s16" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">are </span></span><span class="s16" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">prohibit</span></span><span class="s16" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">ed</span></span><span class="s16" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">from refusing </span></span><span class="s16" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">service</span></span><span class="s16" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">.  </span></span><span class="s16" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">However, </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">s</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">ervice may be rightfully </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">denied if</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> your service animal is:</span></span></p><div class="s18" style="margin-top:0px;margin-bottom:0px;line-height:1.2;margin-left:36px;font-size:18px" dir="auto"><span class="s17" style="line-height:21.6px;font-family:Symbol">• </span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Not under control</span></span></div><div class="s18" style="margin-top:0px;margin-bottom:0px;line-height:1.2;margin-left:36px;font-size:18px" dir="auto"><span class="s17" style="line-height:21.6px;font-family:Symbol">• </span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Aggressive, disruptive, or posing a direct threat to the safety of others</span></span></div><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span style="line-height:21.6px"> </span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">How will I know what vehicle is for me?</span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Each TNC has distinct identifiers as pictured below. </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Also, prior to the vehicle arriving, the customer can confirm the trip provider. </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">You will receive a text message letting you know your trip will be handled by a TNC provider, it will also include the estimated time of arrival and your driver’s name. </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">If </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">any changes occur</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">, </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"></span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">you </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">will receive another notification such as a call or text message. </span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Do </span></span><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">I</span></span><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> have to tip the driver?</span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">This is public transit. We ask that you </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">do</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">not tip the </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">driver</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">. </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">If the service you receive </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">is</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> exceptional, submitting a commendation for </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">the driver</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> goes a long way. Contact our Customer Service department at </span></span><a href="mailto:adaservices@njtrasit.com"><span class="s12" style="line-height:14.4px;font-size:12px;font-family:Arial;color:rgb(0,0,0)"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">adaservices@njtrasit.com</span></span></a><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> or call 973-491-4224</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">and select </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">option 5. </span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Who are the TNC’s that customers will be using?</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> Our Service providers have made agreements with </span></span><a href="https://www.lyft.com/"><span class="s15" style="line-height:14.4px;font-size:12px;font-family:Arial;color:rgb(5,99,193)"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">LYFT</span></span></a><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> and </span></span><a href="https://www.uber.com/"><span class="s15" style="line-height:14.4px;font-size:12px;font-family:Arial;color:rgb(5,99,193)"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">UBER</span></span></a><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">. </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Click on the provider and it will take you their websites for more information.</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"></span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Are TNCs required to provide their drivers with information related to accessibility compliance?</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">  Yes, TNCs must provide drivers with accessibility compliance information for persons with disabilities, including information about accommodating a rider with a disability.</span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">How much does it cost? </span></span><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">How do I pay? Do they take cash? </span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">The fare is the same as the regular Access Link rides. </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Ideally, riders using TNC services </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">will </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">use EZ-Wallet</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">. We are attempting to identify providers that will be able to take cash. If you need help signing up for EZ-Wallet</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">, </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">visit Access Link Online and read our brochure for more details on EZ-Wallet. </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">You can also </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">contact Customer Service at </span></span><a href="mailto:adaservices@njtrasit.com"><span class="s12" style="line-height:14.4px;font-size:12px;font-family:Arial;color:rgb(0,0,0)"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">adaservices@njtrasit.com</span></span></a><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> or call 973-491-4224, </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">select</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> option 5.</span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Will I be able to make last minute or same day reservations</span></span><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">? </span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">No. </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">This is for prearranged trips. </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">You will still need to</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">schedule rides from 1-7 days in advance using the web, mobile app, digital reservation form, or by speaking to an agent. </span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Will there be v</span></span><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">ideo monitoring in the TNC vehicle? </span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">No. </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">This is not </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">a </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">paratransit service. While some independent operators may have a video monitor system. They are not required to have a surveillance system in their vehicles. </span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Is this safe? How do </span></span><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">TNC’s </span></span><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">screen the</span></span><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">ir</span></span><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> drivers? </span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">In New Jersey, the Motor Vehicle Commission has established safety and operating requirements for the companies and </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">their</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> drivers. For more information click </span></span><a href="http://www.state.nj.us/mvc/pdf/business/tncfaq.pdf"><span class="s12" style="line-height:14.4px;font-size:12px;font-family:Arial;color:rgb(0,0,0)"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">here</span></span></a><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">.</span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">For detail on the specific TNC, please use the links below. </span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">LYFT</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">- </span></span><a href="https://www.lyft.com/safety"><span class="s15" style="line-height:14.4px;font-size:12px;font-family:Arial;color:rgb(5,99,193)"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">https://www.</span></span><span class="s15" style="line-height:14.4px;font-size:12px;font-family:Arial;color:rgb(5,99,193)"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">LYFT</span></span><span class="s15" style="line-height:14.4px;font-size:12px;font-family:Arial;color:rgb(5,99,193)"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">.com/safety</span></span></a><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"></span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Uber </span></span><a href="https://www.uber.com/us/en/safety/"><span class="s15" style="line-height:14.4px;font-size:12px;font-family:Arial;color:rgb(5,99,193)"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">https://www.uber.com/us/en/safety/</span></span></a><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"></span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Can I still share my ride with my PCA, family, or a companion? </span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Yes. These rides will not be shared with other customers. You can still bring a Personal Care Attendant (PCA) and/or a Companion. </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">You</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">must</span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em"> inform the Reservationist at the time of booking. This can also be done on Access Link Online, the mobile app, and the digital reservation form. </span></span></p><p class="s7" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s8" style="line-height:14.4px;font-weight:bold;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Will I be able to travel outside of the service area in a TNC? </span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">Not at this time. The TNC will only be providing trips within the service area that is </span></span><span class="s19" style="line-height:19.200001px;font-size:16px;font-family:Arial"><span class="bumpedFont15" style="line-height:28.799999px;font-size:1.5em">¾ </span></span><span class="s9" style="line-height:14.4px;font-size:12px;font-family:Arial"><span class="bumpedFont15" style="line-height:21.6px;font-size:1.5em">of a mile from the local fixed route bus system. </span></span></p><p class="s10" style="margin-top:0px;margin-bottom:0px;line-height:1.2;font-size:18px"><span style="line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