[Nfbofsc] FW: [Nfbnet-members-list] Your help needed! Monitor Uber and Lyft compliance with service animal agreements

Sat Dec 2 17:32:06 UTC 2017

We can't all have a private sleigh and a team of reindeer to get from place
to place this holiday season, but we do have Uber and Lyft. If you use these
services to get around with your guide dog, let us know how it goes!
https://nfb.org/rideshare-test

Dear fellow Federationists:

The National Federation of the Blind has created a rideshare testing program
to measure Lyft and Uber's efforts to eliminate driver discrimination
against riders with guide dogs or service animals. Recent agreements with
these two major ridesharing companies require the National Federation of the
Blind to provide feedback, over the next three to five years, on the efforts
they have agreed to undertake to prevent discrimination against service
animal users. 

Here's where you come in. If you use Uber or Lyft and have a service animal
or travel with someone who has a service animal, we need your help. Fill out
our online questionnaire after your next Uber or Lyft ride, and as often as
you can after that. We would love feedback from regular Uber and Lyft users
at least once a month, about both positive and negative experiences. You
will find the questionnaire at https://nfb.org/rideshare-test.

Extensive information about the program is available in the May issue of the
Braille Monitor. You can also visit nfb.org/rideshare
<https://nfb.org/rideshare>  for more information, including an extensive
FAQ, information on how to report discrimination to Uber and Lyft directly
as well as through our questionnaire, and a list of the questions we'll ask
so you can be thinking about them when you take your next ride.

Please share this information with fellow Uber and Lyft users with guide
dogs or other service animals, including non-members of the National
Federation of the Blind.

If you have questions that are not answered by the resources above, contact
Valerie Yingling, Legal Program Coordinator, at the National Federation of
the Blind Jernigan Institute, at (410) 659-9314 extension 2440, or
vyingling at nfb.org <mailto:vyingling at nfb.org> .

Thanks in advance for your assistance with this important effort.

Sincerely,

The National Federation of the Blind Communications Team

Christopher S. Danielsen, J.D.
Director of Public Relations
200 East Wells Street, Baltimore, MD 21230
(410) 659-9314, Ext. 2330 | cdanielsen at nfb.org
Twitter: @rlawyer 

 <https://nfb.org/> 

<http://www.facebook.com/nationalfederationoftheblind>
<https://twitter.com/NFB_Voice>      <https://www.youtube.com/NationsBlind> 

The National Federation of the Blind is a community of members and friends
who believe in the hopes and dreams of the nation's blind. Every day we work
together to help blind people live the lives they want. 

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