[Nfbofsc] Be My Eyes

[Steve & Shannon Cook]

Introducing Specialized Help

We are thrilled to announce the newest feature in the Be My Eyes app:
Specialized Help - a better way to connect with businesses and organizations
when you need assistance with their products or services.

Hi Bob,

As you know, Be My Eyes is here to help you tackle a wide range of visual
challenges as you go about your day. Until today, Be My Eyes has randomly
connected you to a volunteer to solve daily tasks. Some tasks, however,
require specialized assistance.

 

Contacting customer support through email or by phone isn’t always ideal.
Direct communication with a business’s customer support agent could be a
more vision-friendly alternative and less time consuming for you. If someone
from the company could see the issue in real time, issues with their
products or services could be resolved more efficiently.

 

So we’ve strategized a way to better assist you: enlisting the help of
representatives from companies whose products you use all the time. It’s our
sincere pleasure to introduce Specialized Help. This new feature means that
a trained company representative is available to answer questions or help
you tackle issues with speed and in-depth solutions. Maybe you need help
figuring out how to use an unfamiliar product, or you might want to interact
on a company’s app or website while on the phone with their representative.
With Specialized Help, it’s easy to get in touch with businesses and
organizations when you encounter a challenge with their products or
services. And as always, it’s completely free.

 

The next time you update your Be My Eyes app, there will be a second button
added to the main screen to take you to the Specialized Help Menu. Clicking
“Specialized Help” will lead you to the list of companies with
representatives available to answer your call and assist you through a live
video connection. Each business profile will include descriptions of their
services, hours of operation, and supported languages.

 

Microsoft is first to join

Microsoft is the first company joining our platform to offer Specialized
Help and maintains their mission to empower every person on the planet to
achieve more. Included in that mission is a program aimed at offering free
technical support to the disability community – Microsoft Disability Answer
Desk.

“Be My Eyes provides a new and innovative way for our customers to get
technical support,” said Neil Barnett, Director Disability Answer Desk,
Microsoft. “With a simple tap, customers can access the Disability Answer
Desk from their phone to get the help they need with Microsoft products and
services."

Be My Eyes is on a journey with Microsoft to help more people utilize
technology as a means of empowerment to achieve more in their daily lives.
Starting today, Microsoft agents will be available through Be My Eyes
Specialized Help to users in Australia, Canada, UK, Hong Kong, Ireland,
India, Malaysia, New Zealand, the Philippines, Singapore, South Africa and
the United States offering assistance in English. If you need help with
Windows or Office products just give them a call.

Who Would You Like Us to Bring Onboard Specialized Help?

At the present moment, you have the option to contact Microsoft. Improving
the customer service experience takes time, rest assured, but more companies
from a variety of fields will join the Specialized Help platform soon. Your
feedback is of tremendous value to us. If there are businesses and
organizations that you may seek assistance from and would like them to a
part of the Specialized Help platform, please let us know, and we will do
our best to include them. You can simply respond to this email or write us
at info at bemyeyes.com <mailto:info at bemyeyes.com> . It is our hope that
Specialized Help will provide a better way to connect you with businesses
and organizations.

Best regards,

Hans Jørgen Wiberg, Be My Eyes Founder

Keep in touch, find us on:

    

Questions or concerns? Try our FAQ or contact our support team.

 

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