[NFBofSC] Customer Service Specialist II - Job Posting

[Steve Cook]

Customer Service Specialist II 


The American Printing House for the Blind (APH), a world leader in creating
learning solutions and products for children and adults who are blind or
visually impaired, is seeking a Customer Service Specialist to meet the
needs of our customers on their pathway to success. Reporting directly to
the Director of Customer Experience, the Customer Service Specialist will
support the Customer Service team by answering calls and email, handling
customer inquiries, order entry, return authorizations and setting up
customer accounts. 

Note: The regular work hours for this position will be Monday - Friday from
12:00pm to 8:00pm.

 


Major Duties & Responsibilities


*         Handle customer inquiries by phone, email and paper mail regarding
product questions and sales orders.

*         Enter hard copy and phone orders. Process payments and provide
price quotes.

*         Assist customers with merchandise returns and reconciliation of
issues.

*         Research customer issues and contribute to Customer Service
knowledge base.

*         Commit to communicate with all APH customers following the
standards of accessibility.

*         Continually learn about the APH product line and improve
professional skills. 

*         Represent the APH brand positively in all customer interactions.

 


Education, Training & Experience Requirements


*	High School Diploma or equivalent required.  Post-secondary
education or experience preferred.
*	Minimum of two years of experience in a customer service role within
a call center environment is preferred.
*	Excellent oral, written, communication and organizational skills
necessary. 
*	Strong attention to detail, with the ability to perform multiple
tasks simultaneously, and prioritize work as needed.


*         Bilingual in English and Spanish preferred, but not necessary.


*	Intermediate in Microsoft Word, Excel, and Outlook.
*	Knowledge of the field of blindness and visual impairment preferred.

*	Ability to empathize with contacts of a wide variety of ages, and
situations is essential.
*	Ability to work independently while continuing to support the
department.

 

 

To apply,
<https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.htm
l?cid=4f6dba69-fbac-41bc-b32c-9571e45ff7a4&ccId=19000101_000001&jobId=407614
&lang=en_US&source=CC4> Click Here. If you have trouble accessing the
application through ADP, please contact  <mailto:kward at aph.org>
kward at aph.org or call 502-899-2331.

 

APH IS A DRUG FREE WORKPLACE. 
An offer of employment is conditioned upon successfully passing a drug
screening test.

All qualified applicants will receive consideration for employment without
regard to race, color, ethnicity, national origin, place of birth, religion,
sex, sexual orientation, gender identity, age, disability or protected
veteran status. 

EOE/AA/M/F/Vet/Disability Employer.

 

 

 

Cindy Amback on behalf of Jim Kreiner

 


---

Cynthia L. Amback

Outreach, Census Manager & EOT Liaison

502-899-2257/800-223-1839 ext. 257

1839 Frankfort Avenue . Louisville, KY 40206

camback at aph.org <mailto:camback at aph.org>  .  <mailto:info at aph.org>
info at aph.org

 

 

 

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