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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Thanks to those of you who have completed the survey about the availability of accessible information for products and services. T-Base Communications is one step closer
to being able to report the findings <b>to our customers who are keenly interested in this topic</b> and want to know how to improve the user experience.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black;background:white">Though we’ve received a number of responses so far, the truth is
<b>we need to hear more</b>. It’s only with</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> sufficient participation that we’ll have statistically sound results we can share.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">We’ve put together a few five-minute questionnaires asking you about your experience receiving accessible information</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">
</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">from various service providers as a consumer who is blind, deaf-blind or partially sighted.
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;text-indent:-18.0pt;line-height:14.4pt;mso-list:l0 level1 lfo1;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">To report on your experience with a call centre, use this link:<span class="apple-converted-space"> </span></span><a href="http://www.tbase.com/webform/accessibility-call-center-questionnaire-0" title="Link to Call Center Questionnaire"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#0066CC">Accessibility:
Call Center </span></a><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;text-indent:-18.0pt;line-height:14.4pt;mso-list:l0 level1 lfo1;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">If you physically visited a service provider to obtain alternate formats, use this link:
</span><a href="http://www.tbase.com/webform/accessibility-walk-questionnaire" title="Link to Walk-In Questionnaire"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#0066CC">Accessibility: In-Person Experience</span></a><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;text-indent:-18.0pt;line-height:14.4pt;mso-list:l0 level1 lfo1;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">If you recently ordered accessible documents or statements online, use this link:<span class="apple-converted-space"> </span></span><a href="http://www.tbase.com/webform/accessibility-online-or-mobile-app-qustionnaire" title="Link to Online or Mobile App Questionnaire"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#0066CC">Accessibility:
Online or Mobile App</span></a><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;text-indent:-18.0pt;line-height:14.4pt;mso-list:l0 level1 lfo1;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">To report on the delivery of your alternate formats, use this link:<span class="apple-converted-space"> </span></span><a href="http://www.tbase.com/webform/delivery-requested-accessible-documentation-questionnaire" title="Link to the Delivery of Requested Accessible Documentation Questionnaire"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#0066CC">Delivery
of Requested Accessible Documents</span></a><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;text-indent:-18.0pt;line-height:14.4pt;mso-list:l0 level1 lfo1;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">To tell us how satisfied you were with the received documents, use this link:<span class="apple-converted-space"> </span></span><a href="http://www.tbase.com/webform/satisfaction-accessible-documentation-questionnaire-0" title="Link to Satisfaction with Accessible Documentation Survey"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#0066CC">Satisfaction
with Accessible Documents</span></a><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Verdana","sans-serif";color:black">Thank you!
<o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="line-height:115%"><b><span lang="FR-CA" style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";color:#FF7900;mso-fareast-language:EN-CA">Sharlyn Ayotte<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span lang="FR-CA" style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">Consumer Engagement Officer<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><b><span lang="FR-CA" style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">T-Base Communications<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span lang="EN-US" style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">Phone: 613-236-0866
<b>|</b> Toll free: 1-800-563-0668 <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;line-height:115%"><span lang="EN-US" style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";color:#003366;mso-fareast-language:EN-CA"><a href="http://www.tbase.com/" title="blocked::http://www.tbase.com/
http://www.tbase.com/"><span style="color:blue">www.tbase.com</span></a></span><span lang="EN-US" style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">
<b>|</b> Ogdensburg, NY <b>|</b> Ottawa, ON<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span lang="EN-US" style="font-size:9.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">Have questions?</span></b><span lang="EN-US" style="font-size:9.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">
We have answers.<a href="http://www.tbase.com/webform/ask-tbase"><span style="color:blue"> Just ask us! #asktbase</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><b><span lang="EN-US" style="font-size:8.0pt;line-height:115%;font-family:"Verdana","sans-serif";color:#FF7900;mso-fareast-language:EN-CA">ALL TOUCH POINTS. ALL ACCESS METHODS. ALL FORMATS.<sup>TM</sup></span></b><b><span lang="EN-US" style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";color:#FF7900;mso-fareast-language:EN-CA"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:8.0pt;line-height:115%;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">Continue to receive the latest updates on accessibility legislation.
<a href="http://r20.rs6.net/tn.jsp?e=001v3RZDuh4URq0u_z5RIpBCKxChXarHgREtzXRx2SWh33FrZzKGs9m_e6RriRkqwZQLxGSxVRmzL0LF4UxG1XPfzDehrR-2aB4lDxm6IT0c_4bX36BlfZOmG7d9r7UlV3Jiyw76K0JffY=" target="_blank">
<span style="color:blue">Opt-in to stay informed</span></a> <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><b><span lang="EN-US" style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";color:#FF7900;mso-fareast-language:EN-CA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">This email may contain information that is
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