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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Steve Cook<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>District 2 State Board Member of the NFB of SC<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>1<sup>st</sup> Vice President of the Computer Science & Technology Division of the NFB of SC<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>1<sup>st</sup> Vice President of the Columbia Chapter of the NFB of SC</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> National Federation of the Blind <webmaster@nfb.org> <br><b>Sent:</b> Thursday, October 04, 2018 5:00 PM<br><b>To:</b> Shannon Cook <cookcafe@sc.rr.com><br><b>Subject:</b> Uber and Lyft: Keep Sharing Your Experiences<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white'><tr style='height:15.0pt'><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal style='line-height:0%'><span style='font-size:1.0pt'> <o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=0 style='width:6.25in'><tr><td style='background:white;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%'><tr style='height:7.5pt'><td width="100%" valign=top style='width:100.0%;background:#0075C9;padding:0in 0in 0in 0in;height:7.5pt'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='border:solid windowtext 1.0pt;padding:0in'><img width=100 height=100 style='width:1.0416in;height:1.0416in' id="_x0000_i1025" src="cid:~WRD000.jpg" alt="Image removed by sender."></span><o:p></o:p></p></td></tr></table></div></td></tr></table></div></td></tr></table></td></tr><tr><td style='background:white;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%'><tr style='height:7.5pt'><td width="100%" valign=top style='width:100.0%;background:white;padding:0in 0in 0in 0in;height:7.5pt'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td style='padding:11.25pt 1.5pt 1.5pt 1.5pt'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td style='padding:0in 0in 0in 0in'><p class=MsoNormal><a href="nfb.org"><span style='border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img border=0 width=100 height=100 style='width:1.0416in;height:1.0416in' id="_x0000_i1026" src="cid:~WRD000.jpg" alt="Image removed by sender. National Federation of the Blind logo and tagline live the life you want"></span></a><o:p></o:p></p></td></tr></table></div></td></tr></table></div></td></tr></table></td></tr><tr><td style='background:white;padding:0in 0in 0in 0in;border-color:initial'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width=0 style='width:6.25in'><tr style='height:15.0pt'><td width="100%" valign=top style='width:100.0%;background:white;padding:26.25pt 11.25pt 26.25pt 11.25pt;height:15.0pt'><p><span style='font-size:10.5pt;font-family:"Calibri",sans-serif'>Dear Rideshare Testing Participants:<o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Calibri",sans-serif'>Thank you for your ongoing participation in the <a href="https://nfb.org/sites/all/modules/civicrm/extern/url.php?u=12626&qid=2381309">NFB’s rideshare testing program</a>. Your reports are critical to our Uber and Lyft agreement monitoring efforts and are all reviewed by NFB’s legal team.<o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Calibri",sans-serif'>Please continue to report your rideshare experiences, both positive and negative, via our <a href="https://nfb.org/sites/all/modules/civicrm/extern/url.php?u=12627&qid=2381309" target="_blank">online questionnaire</a>, and share the link with others: <a href="https://nfb.org/sites/all/modules/civicrm/extern/url.php?u=12628&qid=2381309">www.nfb.org/rideshare-test</a>.<o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Calibri",sans-serif'>We continue to seek feedback for the immediate reasons identified below:<o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:10.5pt;font-family:"Calibri",sans-serif'>Uber: We have reason to believe that Uber is issuing warnings rather than terminating a large portion of drivers who knowingly deny rides to individuals with service animals. NFB may be heading back to court to address this. Your help here is critical; in particular, we need you to report situations in which you submitted a denial complaint with compelling evidence to Uber, and Uber still failed to terminate the driver.<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:10.5pt;font-family:"Calibri",sans-serif'>Lyft: Driver denial rates have fluctuated between fourteen and twenty-five percent during our testing period. We would like to better identify Lyft’s denial rate, considering the company’s recent customer growth, and need a larger pool of data to help us do this. Without consistent reporting, data may inaccurately show that Lyft denials are declining, when in actuality it is the number of reports that is declining. Please note that we have raised concerns with Lyft about its CAPTCHA barriers and have identified a working phone number that testers can use to report service animal ride denials: 877-452-4866.<o:p></o:p></span></li></ul><p><span style='font-size:10.5pt;font-family:"Calibri",sans-serif'>As President Riccobono noted in his <a href="https://nfb.org/sites/all/modules/civicrm/extern/url.php?u=12629&qid=2381309">September Presidential Release</a>, one denial from Uber or Lyft is one too many. Please <a href="https://nfb.org/sites/all/modules/civicrm/extern/url.php?u=12628&qid=2381309">share your rideshare experiences</a> today!<o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Calibri",sans-serif'>Sincerely,<o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Calibri",sans-serif'>Valerie Yingling<br>Legal Program Coordinator<br>200 East Wells Street, Baltimore, MD 21230<br>410-659-9314, extension 2440<br><a href="https://nfb.org/sites/all/modules/civicrm/extern/url.php?u=12630&qid=2381309">vyingling@nfb.org</a><o:p></o:p></span></p></td></tr></table></td></tr><tr style='height:6.0pt'><td style='padding:0in 0in 0in 0in;height:6.0pt'><p class=MsoNormal style='line-height:0%'><span style='font-size:1.0pt'> <o:p></o:p></span></p></td></tr></table></div></td></tr></table><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;display:none'><o:p> </o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=0 style='width:6.25in;background:#002F6D'><tr style='height:45.0pt'><td width=0 style='width:101.25pt;padding:0in 0in 0in 0in;height:45.0pt'></td><td width=103 style='width:41.25pt;padding:0in 0in 0in 0in;height:45.0pt'><p class=MsoNormal><a href="https://nfb.org/sites/all/modules/civicrm/extern/url.php?u=12631&qid=2381309"><span style='border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img border=0 width=100 height=100 style='width:1.0416in;height:1.0416in' id="_x0000_i1027" src="cid:~WRD000.jpg" alt="Image removed by sender. Facebook Logo"></span></a><o:p></o:p></p></td><td width=103 style='width:41.25pt;padding:0in 0in 0in 0in;height:45.0pt'><p class=MsoNormal><a href="https://nfb.org/sites/all/modules/civicrm/extern/url.php?u=12632&qid=2381309"><span style='border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img border=0 width=100 height=100 style='width:1.0416in;height:1.0416in' id="_x0000_i1028" src="cid:~WRD000.jpg" alt="Image removed by sender. Twitter Logo"></span></a><o:p></o:p></p></td><td width=103 style='width:41.25pt;padding:0in 0in 0in 0in;height:45.0pt'><p class=MsoNormal><a href="https://nfb.org/sites/all/modules/civicrm/extern/url.php?u=12633&qid=2381309"><span style='border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img border=0 width=100 height=100 style='width:1.0416in;height:1.0416in' id="_x0000_i1029" src="cid:~WRD000.jpg" alt="Image removed by sender. Instagram Logo"></span></a><o:p></o:p></p></td><td width=103 style='width:41.25pt;padding:0in 0in 0in 0in;height:45.0pt'><p class=MsoNormal><a href="https://nfb.org/sites/all/modules/civicrm/extern/url.php?u=12634&qid=2381309"><span style='border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img border=0 width=100 height=100 style='width:1.0416in;height:1.0416in' id="_x0000_i1030" src="cid:~WRD000.jpg" alt="Image removed by sender. YouTube Logo"></span></a><o:p></o:p></p></td><td width=103 style='width:41.25pt;padding:0in 0in 0in 0in;height:45.0pt'><p class=MsoNormal><a href="https://nfb.org/sites/all/modules/civicrm/extern/url.php?u=12635&qid=2381309"><span style='border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img border=0 width=100 height=100 style='width:1.0416in;height:1.0416in' id="_x0000_i1031" src="cid:~WRD000.jpg" alt="Image removed by sender. Email Icon Image"></span></a><o:p></o:p></p></td><td width=103 style='width:41.25pt;padding:0in 0in 0in 0in;height:45.0pt'><p class=MsoNormal><a href="https://nfb.org/sites/all/modules/civicrm/extern/url.php?u=12636&qid=2381309"><span style='border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img border=0 width=100 height=100 style='width:1.0416in;height:1.0416in' id="_x0000_i1032" src="cid:~WRD000.jpg" alt="Image removed by sender. Donate to the NFB Icon."></span></a><o:p></o:p></p></td><td width=0 style='width:101.25pt;padding:0in 0in 0in 0in;height:45.0pt'></td></tr><tr style='height:18.75pt'><td colspan=8 style='padding:0in 0in 0in 0in;height:18.75pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:white'>National Federation of the Blind | 200 E Wells Street | Baltimore, MD 21230 | (410) 659-9314 <o:p></o:p></span></b></p></td></tr><tr style='height:18.75pt'><td colspan=8 style='padding:0in 0in 0in 0in;height:18.75pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:white'><a href="https://nfb.org/civicrm/mailing/unsubscribe?reset=1&jid=10291&qid=2381309&h=75a08c4766784feb" title=Unsubscribe><span style='color:white'>Unsubscribe</span></a> | <a href="https://nfb.org/civicrm/mailing/optout?reset=1&jid=10291&qid=2381309&h=75a08c4766784feb" title="Opt Out"><span style='color:white'>Opt Out</span></a> | <a href="https://nfb.org/sites/all/modules/civicrm/extern/url.php?u=12637&qid=2381309" title="Sign up for email newsletter"><span style='color:white'>Sign up for email newsletter</span></a> <o:p></o:p></span></b></p></td></tr><tr><td colspan=8 style='padding:0in 0in 0in 0in'><div><p class=MsoNormal align=center style='text-align:center'><span class=street-address><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:white'>200 E WELLS ST</span></b></span><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:white'><br><span class=locality>BALTIMORE</span><span class=adr>, </span><span class=region>MD</span><span class=adr> </span><span class=postal-code>21230-4850</span><br><span class=country-name>United States</span><o:p></o:p></span></b></p></div><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:white'>.. <o:p></o:p></span></b></p></td></tr></table></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;border:solid windowtext 1.0pt;padding:0in'><img border=0 width=1 height=1 style='width:.0104in;height:.0104in' id="_x0000_i1033" src="cid:image001.jpg@01D45C11.E6577E00" alt="Image removed by sender."></span><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'><o:p></o:p></span></p></div></body></html>