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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> tech-vi@groups.io <tech-vi@groups.io> <b>On Behalf Of </b>David Goldfield<br><b>Sent:</b> Saturday, February 5, 2022 12:25 AM<br><b>To:</b> tech-vi@groups.io<br><b>Subject:</b> [tech-vi Announce List] Security Saturday: From The FTC: How To Spot, Avoid, and Report Tech Support Scams<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><a href="https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams">Original Source</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><h1 style='margin:0in;line-height:25.5pt;background:white'><span style='font-size:21.0pt;font-family:Merriweather;color:#134370'>How To Spot, Avoid, and Report Tech Support Scams<o:p></o:p></span></h1><h2 style='margin:0in;line-height:16.5pt;background:white;vertical-align:top;box-sizing: border-box;display:inline-block'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#747474;font-weight:normal'>Share this page<o:p></o:p></span></h2><p class=MsoNormal style='background:white'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'> <o:p></o:p></span></p><ul style='margin-top:0in;box-sizing: border-box' type=disc><li class=first style='color:#595959;margin-top:0in;margin-bottom:0in;mso-list:l1 level1 lfo3;background:white;padding:0.4rem;box-sizing: border-box;display:inline-block;background-position-x:0px;background-position-y:0px'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif'><a href="https://www.facebook.com/dialog/share?app_id=145634995501895&href=https%3A%2F%2Fwww.consumer.ftc.gov%2Farticles%2Fhow-spot-avoid-and-report-tech-support-scams" title=Facebook><span style='color:white;background:#1E70A8'>Facebook</span></a><o:p></o:p></span></li></ul><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'> <o:p></o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='color:#595959;mso-list:l1 level1 lfo3;background:white'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif'><a href="http://twitter.com/intent/tweet?url=https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams" title=Twitter><span style='color:white;background:#1E70A8'>Twitter</span></a><o:p></o:p></span></li></ul><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'> <o:p></o:p></span></p><ul style='margin-top:0in' type=disc><li class=last style='color:#595959;margin-top:0in;margin-bottom:0in;mso-list:l1 level1 lfo3;background:white'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif'><a href="http://www.linkedin.com/shareArticle?mini=true&url=https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams&source=%27Consumer%20Information%27" title=LinkedIn><span style='color:white;background:#1E70A8'>Linked-In</span></a><o:p></o:p></span></li></ul><p class=MsoNormal style='line-height:21.0pt;background:white'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>Tech support scammers want you to believe you have a serious problem with your computer, like a virus. They want you to pay for tech support services you don't need, to fix a problem that doesn’t exist. They often ask you to pay by wiring money, putting money on a gift card, prepaid card or cash reload card, or using a money transfer app because they know those types of payments can be hard to reverse.</span><span style='font-size:15.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'><o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='color:#2389C3;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:17.25pt;mso-list:l4 level1 lfo8;background:white;margin:1rem 0px;padding:2.25rem;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Source Sans Pro",sans-serif'><a href="https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams#Spotting"><b><span style='color:#559BBC'>Spotting and Avoiding Tech Support Scams</span></b></a><o:p></o:p></span></li><li class=MsoNormal style='color:#2389C3;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:17.25pt;mso-list:l4 level1 lfo8;background:white;margin:1rem 0px;padding:2.25rem;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Source Sans Pro",sans-serif'><a href="https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams#Problem"><b><span style='color:#559BBC'>What To Do if You Think There’s a Problem With Your Computer</span></b></a><o:p></o:p></span></li><li class=MsoNormal style='color:#2389C3;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:17.25pt;mso-list:l4 level1 lfo8;background:white;margin:1rem 0px;padding:2.25rem;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Source Sans Pro",sans-serif'><a href="https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams#Scammed"><b><span style='color:#559BBC'>What To Do if You Were Scammed</span></b></a><o:p></o:p></span></li><li class=MsoNormal style='color:#2389C3;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:17.25pt;mso-list:l4 level1 lfo8;background:white;margin:1rem 0px;padding:2.25rem;box-sizing: border-box'><span style='font-size:13.5pt;font-family:"Source Sans Pro",sans-serif'><a href="https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams#Reporting"><b><span style='color:#559BBC'>Reporting Tech Support Scams</span></b></a><o:p></o:p></span></li></ul><p style='margin:0in;line-height:17.25pt;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='color:black'><a href="https://youtu.be/THYmUx3ofJk" target="_blank"><span style='font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#2389C3;text-decoration:none'><img border=0 width=640 height=360 style='width:6.6666in;height:3.75in' id="_x0000_i1033" src="cid:image001.jpg@01D80AD6.20A234D0" alt="older man describing a scam"></span></a></span><span style='font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#2389C3'><o:p></o:p></span></p><h2 style='line-height:24.0pt;background:white;margin:2.8rem 0px 1.5rem;box-sizing: border-box'><a name=Spotting></a><span style='font-size:19.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>Spotting and Avoiding Tech Support Scams<o:p></o:p></span></h2><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>Tech support scammers use many different tactics to trick people. Spotting these tactics will help you avoid falling for the scam.<o:p></o:p></span></p><h3 style='line-height:19.5pt;background:white;margin:0.75rem;box-sizing: border-box'><span style='font-size:16.5pt;font-family:"Source Sans Pro",sans-serif;color:#2389C3'>Phone calls<o:p></o:p></span></h3><p style='margin:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>Tech support scammers may call and pretend to be a computer technician from a well-known company. They say they’ve found a problem with your computer. They often ask you to give them remote access to your computer and then pretend to run a diagnostic test. Then they try to make you pay to fix a problem that doesn’t exist. Listen to an <a href="https://www.ftc.gov/news-events/audio-video/video/tech-support-scam-undercover-investigation"><span style='color:#2389C3'>FTC undercover call with a tech support scammer</span></a>.<o:p></o:p></span></p><p style='margin:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><em><b><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>If you get a phone call you didn’t expect from someone who says there’s a problem with your computer, hang up.</span></b></em><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'><o:p></o:p></span></p><h3 style='line-height:19.5pt;background:white;margin:0.75rem;box-sizing: border-box'><span style='font-size:16.5pt;font-family:"Source Sans Pro",sans-serif;color:#2389C3'>Pop-up warnings<o:p></o:p></span></h3><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>Tech support scammers may try to lure you with a pop-up window that appears on your computer screen. It might look like an error message from your operating system or antivirus software, and it might use logos from trusted companies or websites. The message in the window warns of a security issue on your computer and tells you to call a phone number to get help.<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'><img border=0 width=767 height=557 style='width:7.9895in;height:5.802in' id="_x0000_i1032" src="cid:image002.png@01D80AD6.20A234D0" alt="example of a fake tech support pop-up warning"></span><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'><o:p></o:p></span></p><p style='margin:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><em><b><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>If you get this kind of pop-up window on your computer, don’t call the number. Real security warnings and messages will never ask you to call a phone number.</span></b></em><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'><o:p></o:p></span></p><h3 style='line-height:19.5pt;background:white;margin:0.75rem;box-sizing: border-box'><span style='font-size:16.5pt;font-family:"Source Sans Pro",sans-serif;color:#2389C3'> <o:p></o:p></span></h3><h3 style='line-height:19.5pt;background:white;margin:0.75rem;box-sizing: border-box'><span style='font-size:16.5pt;font-family:"Source Sans Pro",sans-serif;color:#2389C3'>Online ads and listings in search results pages<o:p></o:p></span></h3><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>Tech support scammers try to get their websites to show up in online search results for tech support. Or they might run their own ads online. The scammers are hoping you’ll call the phone number to get help.<o:p></o:p></span></p><p style='margin:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><em><b><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>If you’re looking for tech support, go to a company you know and trust.</span></b></em><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'><o:p></o:p></span></p><p style='margin:0in;background:#EBEBEB;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><strong><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>2 Things To Know To Avoid a Tech Support Scam</span></strong><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'><o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;background:#EBEBEB;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>1. Legitimate tech companies won’t contact you by phone, email or text message to tell you there’s a problem with your computer.<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;background:#EBEBEB;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>2. Security pop-up warnings from real tech companies will never ask you to call a phone number.<o:p></o:p></span></p><h2 style='line-height:24.0pt;background:white;margin:2.8rem 0px 1.5rem;box-sizing: border-box'><a name=Problem></a><span style='font-size:19.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>What To Do if You Think There’s a Problem With Your Computer<o:p></o:p></span></h2><p style='margin:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>If you think there may be a problem with your computer, <a href="https://www.consumer.ftc.gov/articles/0009-computer-security#update"><span style='color:#2389C3'>update your computer’s security software</span></a> and run a scan.<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>If you need help fixing a problem, go to someone you know and trust. Many software companies offer support online or by phone. Stores that sell computer equipment also offer technical support in person.<o:p></o:p></span></p><h2 style='line-height:24.0pt;background:white;margin:2.8rem 0px 1.5rem;box-sizing: border-box'><a name=Scammed></a><span style='font-size:19.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>What To Do if You Were Scammed<o:p></o:p></span></h2><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>If you paid a tech support scammer with a credit or debit card, you may be able to stop the transaction. Contact your credit card company or bank right away. Tell them what happened and ask if they can reverse the charges.<o:p></o:p></span></p><p style='margin:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>If you paid a tech support scammer with a gift card, contact the <a href="https://www.consumer.ftc.gov/articles/paying-scammers-gift-cards#Report"><span style='color:#2389C3'>company that issued the card</span></a> right away. Tell them you paid a scammer with the gift card and ask if they can refund your money.<o:p></o:p></span></p><p style='margin:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>If you gave a scammer remote access to your computer, <a href="https://www.consumer.ftc.gov/articles/0009-computer-security#update"><span style='color:#2389C3'>update your computer’s security software</span></a>. Then run a scan and delete anything it identifies as a problem.<o:p></o:p></span></p><p style='margin:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>If you gave your user name and password to a tech support scammer, change your password right away. If you use the same password for other accounts or sites, change it there, too. Create a <a href="https://www.consumer.ftc.gov/articles/0009-computer-security#passwords"><span style='color:#2389C3'>new password that is strong</span></a>.<o:p></o:p></span></p><p style='margin:0in;background:#EBEBEB;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><strong><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>Avoid Tech Support Refund Scams</span></strong><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'><o:p></o:p></span></p><p style='margin:0in;background:#EBEBEB;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>If someone calls to offer you a refund for tech support services you paid for, it’s likely a <a href="https://www.consumer.ftc.gov/articles/0102-refund-and-recovery-scams"><span style='color:#2389C3'>fake refund scam</span></a>. How does the scam work? The caller will ask if you were happy with the services you got. If you say, “No,” they’ll offer you a refund. In another variation, the caller says the company is giving out refunds because it’s going out of business. No matter their story, they’re not giving refunds. They’re trying to steal more of your money. Don’t give them your bank account, credit card or other payment information.<o:p></o:p></span></p><h2 style='line-height:24.0pt;background:white;margin:2.8rem 0px 1.5rem;box-sizing: border-box'><a name=Reporting></a><span style='font-size:19.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>Reporting Tech Support Scams<o:p></o:p></span></h2><p style='margin:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>If a tech support scammer contacts you, report it to the Federal Trade Commission at <a href="https://reportfraud.ftc.gov/"><span style='color:#2389C3'>ReportFraud.ftc.gov</span></a>.<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>When you report a scam, the FTC can use the information to build cases against scammers. Are you skeptical that reporting scams will make a difference? Watch this video to learn how your story could help the FTC stop scammers.<o:p></o:p></span></p><p style='margin:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><span style='color:black'><a href="https://youtu.be/MUA0wtZVX8E" target="_blank"><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#2389C3;text-decoration:none'><img border=0 width=640 height=360 style='width:6.6666in;height:3.75in' id="_x0000_i1031" src="cid:image003.jpg@01D80AD6.20A234D0" alt="Why report fraud?"></span></a></span><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'><o:p></o:p></span></p><p style='margin:0in;background:white;box-sizing: border-box;white-space:pre-line;overflow-wrap: break-word'><em><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'>Now that you know how to recognize a tech support scam, share what you learned with someone you know. You might help them avoid a tech support scam.</span></em><span style='font-size:13.0pt;font-family:"Source Sans Pro",sans-serif;color:#595959'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>David Goldfield,<o:p></o:p></p><p class=MsoNormal>Blindness Assistive Technology Specialist<o:p></o:p></p><p class=MsoNormal><a href="https://www.freedomscientific.com/Training/Certification"><span style='color:windowtext;text-decoration:none'><img border=0 width=86 height=86 style='width:.8958in;height:.8958in' id="_x0000_i1030" src="cid:image004.png@01D80AD6.20A234D0" alt="JAWS Certified, 2022"></span></a><o:p></o:p></p><p class=MsoNormal>Subscribe to the Tech-VI announcement list to receive emails regarding news and events in the blindness assistive technology field.<o:p></o:p></p><p class=MsoNormal>Email: <a href="mailto:tech-vi+subscribe@groups.io">tech-vi+subscribe@groups.io</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><a href="http://www.DavidGoldfield.org">www.DavidGoldfield.org</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='color:white'>_._,_._,_<o:p></o:p></span></p></div><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="100%" align=center></div><p class=MsoNormal>Groups.io Links:<o:p></o:p></p><p>You receive all messages sent to this group. <o:p></o:p></p><p><a href="https://groups.io/g/tech-vi/message/1658" target="_blank">View/Reply Online (#1658)</a> | <a href="mailto:tech-vi@groups.io?subject=Re:%20%5Btech-vi%20Announce%20List%5D%20Security%20Saturday%3A%20From%20The%20FTC%3A%20How%20To%20Spot%2C%20Avoid%2C%20and%20Report%20Tech%20Support%20Scams" target="_blank">Reply To Group</a> | <a href="mailto:david.goldfield@outlook.com?subject=Private:%20Re:%20%5Btech-vi%20Announce%20List%5D%20Security%20Saturday%3A%20From%20The%20FTC%3A%20How%20To%20Spot%2C%20Avoid%2C%20and%20Report%20Tech%20Support%20Scams" target="_blank">Reply To Sender</a> | <a href="https://groups.io/mt/88924098/318502" target="_blank">Mute This Topic</a> | <a href="https://groups.io/g/tech-vi/post">New Topic</a><br><a href="https://groups.io/g/tech-vi/editsub/318502">Your Subscription</a> | <a href="mailto:tech-vi+owner@groups.io">Contact Group Owner</a> | <a href="https://groups.io/g/tech-vi/leave/11013341/318502/1820159643/xyzzy">Unsubscribe</a> [floza58@bellsouth.net]<o:p></o:p></p><div><p class=MsoNormal><span style='color:white'>_._,_._,_<o:p></o:p></span></p></div></div></body></html>