[NFBOH-Cleveland] [Jobs] Email Based Customer Service

[Suzanne Turner]

-----Original Message-----
From: Jobs [mailto:jobs-bounces at nfbnet.org] On Behalf Of Andrews, David B
(DEED) via Jobs
Sent: Tuesday, February 20, 2018 3:21 PM
To: Jobs for the Blind <jobs at nfbnet.org>
Cc: Andrews, David B (DEED) <david.b.andrews at state.mn.us>
Subject: Re: [Jobs] Email Based Customer Service

Anyone can go to the archives directly by going to
http://www.nfbnet.org/pipermail/jobs_nfbnet.org

It shows you a list of messages, a month at a time.

Dave



David Andrews | Chief Technology Officer Minnesota Department of Employment
and Economic Development State Services for the Blind
2200 University Ave West, Suite 240, St. Paul MN 55114
Direct: 651-539-2294
Web | Twitter | Facebook



-----Original Message-----
From: Jobs [mailto:jobs-bounces at nfbnet.org] On Behalf Of Dick Davis via Jobs
Sent: Tuesday, February 20, 2018 2:13 PM
To: Jobs for the Blind <jobs at nfbnet.org>
Cc: Dick Davis <ddavis at blindinc.org>
Subject: Re: [Jobs] Email Based Customer Service

Hank,
This is a late response, but did someone tell you about the listserv's
archive function?  Just login as yourself and read the instructions.  You
can find anything that has been put on the list in the past.
Dick Davis

-----Original Message-----
From: Jobs [mailto:jobs-bounces at nfbnet.org] On Behalf Of The wolf via Jobs
Sent: Wednesday, February 07, 2018 10:45 PM
To: Steve Atkinson via Jobs
Cc: The wolf
Subject: Re: [Jobs] Email Based Customer Service

Hello I just joined the list a couple of minutes ago is there a way I could
get the email that is mentioned in this thread?

this should be going to the list.

thanks

Hank



On 2/7/2018 9:25 PM, Steve Atkinson via Jobs wrote:
> Hey Grumpy Dave,
>
> I must have deleted the message you are talking about in this message.
> But, I will give my two cents worth to what I think you may be talking 
> about.  I think there are many banking/mortgage and other misc.
> customer service jobs that are great for blind people to work.  I 
> think most are J.A.W.S. friendly or at least can be reasonably taught 
> to a blind person with success by a Job Coach/J.A.W.S. Instructor.  I 
> don't care for many of these types of jobs because it has been my 
> experience that many of the calls are dealing with customers who are 
> either behind in their payments or want something special done for 
> them that can be difficult to make happen.  But, I know there are many
jobs that are rewarding and the customer will actually say, "Thank You"
> after the call!  I appoligize if I wrote this without reading the 
> previous message.  But, I do know for sure that these jobs can be good 
> jobs for anyone who is sighted or blind and some people really dig 
> this
kind of work.
> I would consider working a customer service banking/credit card or 
> other misc. C/S. job again someday if I really needed or wanted to 
> work.  My favorite customer was this lady who was really nasty while I 
> was trying to help her and she said to me, "What are you Blind!?"  She 
> was the only person I have ever spoken to while I was on the phone and 
> admitted that I was blind!  I said, " Well Ma'am, thank you for 
> asking.  Yes, I actually am totally blind and I am trying my very best 
> to help you!"  I received many cheers from the other C.S.R. people who 
> I was working with in the call center.  I hope everyone has a great 
> rest
of the week!
>
> Steve
>
> -----Original Message-----
> From: Jobs [mailto:jobs-bounces at nfbnet.org] On Behalf Of Dave via Jobs
> Sent: Wednesday, February 07, 2018 9:08 PM
> To: Jobs for the Blind
> Cc: Dave
> Subject: Re: [Jobs] Email Based Customer Service
>
> How to find such jobs?
>
> I would find Companies, that have Web Sites that have a "Chat" feature.
> I think you can work the position that is to Chat with On Line
Customers.
>
> I am sure there is a Title to go along with this job, finding this out 
> would be a first step to searching for job openings that fit this 
> narrow
category.

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