[NFBOH-Cleveland] 575-EYES | Greater Cleveland Regional Transit Authority

[Cheryl Fields]

http://www.riderta.com/blogs/575-eyes

575-EYES
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In light of tragic events across the country, RTA and Transit Police are continuing their commitment to the safety of customers, passengers, and employees.

Building on the "See something, Say Something" campaign of DHS, RTA has been working with a vendor, CBTS, to offer a safe and discreet way to notify Transit Police Dispatchers of suspicious or criminal activities via text message.

The 575-EYES "See Something, Text Something" campaign is designed to allow customers to send SMS text, photo and video messages to Transit Police. There are no apps to download. Users simply send text messages to 216-575-EYES (3937) and dispatchers are engaged. They can then chat with the customer via text and, if needed, forward the message to responding field officers who can monitor or continue the chat with the customer. In addition to human interaction, the system makes use of Artificial Intelligence on the IBM Watson platform, to help Dispatchers categorize and prioritize responses.  After each session a survey is sent to the customer, to allow us to keep improving the experience.

The 575-EYES program was the result of collaboration between our IT Department, and telecommunications vendor CBTS, to improve the experience and safety of all our passengers, customers, and staff, and offers another means, by which our Transit Police are able to deliver superior service.

Since its inception on June 1, 2018, 575-EYES has received countless tips that have led to a safer RTA system for all.

So, make sure you add this number to your phone’s contact list. You never know when you may need it. 575-EYES is an added benefit and tool available for all.

We all have a responsibility to report suspicious activity to keep our fellow riders and ourselves safe.

Chat Transcript Example

( #threatening  Tue, 10/23/18 08:56:23 am America/New_York 

--> number from: , OH US
--> provider: Mobile from Cricket Wireless - ATT - SVR
<-- You've reached "575-EYES: See Something, Text Something!". A dispatcher will reply shortly. If this is an emergency, please dial 911.
I'm on the 51 bus and there is a man who is abusive and threatening to the bus driver. We are about to pass Clark ave

Dispatcher  08:57:24 am 

WHAT IS THE MALES DESCRIPTION? YOU ARE ON CLARK AND WHATS THE CROSS STREET?

( #threatening  08:57:44 am 

Meyer and 25
Blk male red hat and leather jacket
Blk jacket tall, dark skin
40+years, across metro now
Heading south
He said he would smack the driver, he's call now but was extremely threatening and aggressive

Dispatcher  09:00:06 am 

THANKS FOR THAT INFORMATION. WE ARE SENDING POLICE.

#threatening  09:00:20 am 

All the bus driver asked him to do was move back for a wheel chair
Ok your welcome
Near I 71 now
I'm getting off soon, he is still on here, approaching zoo

Dispatcher  09:03:51 am 

CAN YOU TELL ME WHAT BUS NUMBER IT IS.?

#threatening  09:04:17 am 

51
3519

Dispatcher  09:04:47 am 

THANK YOU

#threatening  09:04:57 am 

You’re welcome
I got off, he is still on. Black bookbag with blue design, gray phone case sitting in the very front. Have a good day, thanks for protecting us

Dispatcher  09:08:14 am 

THANK YOU. YOU HAVE A GOOD DAY AS WELL.

#threatening  09:08:26 am 

That's not sarcasm either??, sincerely meant that

#threatening closed the chat.
09:23:27 am 

Duration: 27m 6s



Sent from my iPhone
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